Norfolk and Norwich University Hospital

SCEC Clinical Governance Administrator/Personal Assistant

This job is now closed

Job summary

Fixed term contract/secondment opportunity for 12 months

At NNUH - Surgery, Critical and Emergency Care is the largest Clinical Division within the Trust, encompassing the Emergency Department, 10 surgical specialties, a large theatre complex, Critical Care and Cromer Hospital.

The governance team has recently expanded to support the fast-growing challenges of the division and ongoing projects.

If you are looking for a role that provides you with the opportunity to show off your forward thinking, you enjoy a busy atmosphere, working methodically with a good attention to detail, and you can work flexibly, we want to hear from you!

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

Full time: 37.5 hours per week - part time hours / job share would be considered.

Main duties of the job

The post-holder will provide a comprehensive administrative service and Personal Assistant support to the SCEC Governance team managers

They will ensure that confidential information is communicated clearly and in a timely fashion in the development, coordination, and management of key areas in respect of the Trust's Risk, Quality and Clinical Governance agenda.

Management of diaries/electronic diaries, co-ordination of meetings, drafting correspondence, photocopying, and filing for the Governance team.

A requirement of good IT skills and computer literacy with the ability to:

Input and manipulate complex data often requiring lengthy concentration, accuracy, and attention.
Use PowerPoint to design, create and edit presentations
Use of the Trust Datix System

To support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours
Fast Track Staff Physiotherapy Service
Multi Faith prayer room
Discounted gym memberships
Excellent pension scheme and annual leave entitlement
Wagestream - access up to 40% of your pay as you earn it
Free Park & Ride service direct to NNUH site
Free 24-hours confidential counselling support
On-site Nursery
On-site cafes offering staff discounts
Support in career development
Flexible staff bank
Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

22 November 2022

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Flexible working, Home or remote working

Reference number

234-22-S818

Job locations

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Job description

Job responsibilities

The following skills and experience will be required and are essential for the successful candidates:

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from all levels of medical and nursing staff, Social Services and other health professionals and staff and patients and their families. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients and their relatives who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures
Attend to all communications, for example, emails, investigation results/information on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Governance Teams

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Job description

Job responsibilities

The following skills and experience will be required and are essential for the successful candidates:

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from all levels of medical and nursing staff, Social Services and other health professionals and staff and patients and their families. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients and their relatives who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures
Attend to all communications, for example, emails, investigation results/information on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Governance Teams

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification

Qualifications

Essential

RSA III or equivalent training or experience
Evidence of development in previous job roles

Experience

Essential

Experience of office administration support duties

Skills

Essential

Ability to manage own workload

Attitude/Aptitude

Essential

Ability to work to tight deadlines and maintain concentration in a complex working environment
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Person Specification

Qualifications

Essential

RSA III or equivalent training or experience
Evidence of development in previous job roles

Experience

Essential

Experience of office administration support duties

Skills

Essential

Ability to manage own workload

Attitude/Aptitude

Essential

Ability to work to tight deadlines and maintain concentration in a complex working environment
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Employer's website

https://teamnnuh.co.uk/ (Opens in a new tab)