Job summary
Join #TeamNNUH and our amazing Surgery, Critical and Emergency Care Team as we recruit for Admin & Clerical posts across the division!
TheNorfolk and Norwich UniversityHospital is looking for Receptionist/Ward Clerks to join our busy hospital across the surgical ward teams and Outpatient Departments. Our vision is to provide the best care for every patient, and we are recruiting Receptionist/Ward Clerks across the Division who share this.
We are looking for dynamic and enthusiastic Receptionist/Ward Clerks who have a genuine passion for working with patients in our acute care specialities and can support our PRIDE values.You don't need any healthcare experienceto join us as Receptionist/Ward Clerk as this role is the perfect entry point into the NHS.
As a Receptionist/Ward Clerk you will support your team by providing high quality administrative support service to the Wards and Outpatients Departments and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust.
We are passionate about staff development and will support you in your Admin & Clerical career at the Norfolk and Norwich University Hospital. We offer multiple training courses to help develop your skills and progress within the organisation.
Main duties of the job
Receptionists / Ward Clerks carry out many administrative duties to support patients in their pathway. You will be working in a fast-paced environment where communication is vital - nowhere else will a compassionate nature have such an impact. What matters most in this role is that you have a passion for helping others and enjoy working as part of a dedicated and passionate team.
The kind of duties you can expect to be involved in:
- Input of patient information onto the Patient Administration System (PAS)
- Obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- Be a point of contact for patients and external / internal staff in person or via the telephone.
- Booking of clinic appointments
If you have experience working in a fast paced, demanding role and you're looking for a new challenge, we would love to hear from you!
Working for your organisation We operate 8 surgical wards and 7 outpatient areas covering a wide range of specialisms including Head & Neck and Plastics, Spinal & Trauma care, Vascular & Thoracic to Emergency Assessment. With new developments and plans in the works it is an exciting time around the surgical departments at NNUH!
interview date: 26th November 2022
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
When applying for this position please use your supporting statement to confirm the area of the Surgical, Critical & Emergency Care Division youd like to work in and why. Please also use this section to explain why you are interested in a role at NNUH and how your experience is relevant or transferable to the position and why you wish to pursue a career as a Receptionist/Ward Clerk.
We have available positions in:
- Ophthalmology
- Cromer Hospital
- Day Procedure Unit
- Dermatology
- Ear, Nose & Throat
- Accident & Emergency
- Urology
- Plastic Surgery
- Trauma & Orthopaedics
We have permanent roles available with full and part-time hours. You do not need experience, but you must have the qualities and skills suited to carrying out an administrative role which is a rewarding but sometimes challenging. Some departments may require you to work some weekends and public holidays.
We are not able to offer contracts for nights only or weekends only however we can offer a degree of flexibility.
Working weekends and public holiday shifts attracts unsocial hours payments. For information on pay enhancements for unsocial hours please visit this linkhttps://www.nhsemployers.org/articles/unsocial-hours-payments
We offer FREE Park and Ride from Costessey (Monday to Friday) and have discounted bus tickets available for First Bus and Konectbus.
Job description
Job responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
When applying for this position please use your supporting statement to confirm the area of the Surgical, Critical & Emergency Care Division youd like to work in and why. Please also use this section to explain why you are interested in a role at NNUH and how your experience is relevant or transferable to the position and why you wish to pursue a career as a Receptionist/Ward Clerk.
We have available positions in:
- Ophthalmology
- Cromer Hospital
- Day Procedure Unit
- Dermatology
- Ear, Nose & Throat
- Accident & Emergency
- Urology
- Plastic Surgery
- Trauma & Orthopaedics
We have permanent roles available with full and part-time hours. You do not need experience, but you must have the qualities and skills suited to carrying out an administrative role which is a rewarding but sometimes challenging. Some departments may require you to work some weekends and public holidays.
We are not able to offer contracts for nights only or weekends only however we can offer a degree of flexibility.
Working weekends and public holiday shifts attracts unsocial hours payments. For information on pay enhancements for unsocial hours please visit this linkhttps://www.nhsemployers.org/articles/unsocial-hours-payments
We offer FREE Park and Ride from Costessey (Monday to Friday) and have discounted bus tickets available for First Bus and Konectbus.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- Willing to undertake system training
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Understanding of the need for confidentiality
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- Willing to undertake system training
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Understanding of the need for confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
