North Staffordshire Combined Healthcare Trust

Telephonist/Receptionist

The closing date is 23 September 2025

Job summary

An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital where we provide a 24-hour 7-day service.

The post is part time, 24 hours per week., band 2 £24,465 per annum pro rata.

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

North Staffordshire Combined Healthcare NHS Trust
Midlands Partnership University NHS Foundation Trust
University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
Staffordshire and Stoke-on-Trent Integrated Care Board

Main duties of the job

To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.

Key Duties/Responsibilities- To operate a computerised switchboard.- To greet and receive visitors, patients and staff to the Hospital.- To operate and activate the internal bleep system.- Follow procedures in response to emergency alarms, including Medical Emergencies, Pin point, Fire and Security and out of hours estates maintenance calls.- To answer routine queries from colleagues, services user's, carers, general public and other external organisations.- To maintain and update on- call rotas and bleep system.- To make decisions, which may require consideration of a range of options, such as ability to make judgements on how to deal with enquiries.- To be responsible for data entry, text processing or storage of data compiled by others.- Booking of Taxis.- Provide a postal service. Franking of external mail and sorting incoming post.- The use of VDU equipment for a substantial proportion of time, and does require keyboard skills.- Provide advice, or demonstrate own activities or workplace routines to new or less experienced employees in own work area.- Provide cover for annual leave and absences within the team on a 24 hour rotational basis including all bank holidays.

About us

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

232-COR-7455822

Job locations

Harplands Hospital

Hilton Road

Stoke-on-Trent

ST4 6AZ

Job description

Job responsibilities

You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.

You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.

Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.

You will be expected to provide cover for other staff for annual leave and other absences.

Job description

Job responsibilities

You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.

Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.

You will be expected to provide cover for other staff for annual leave and other absences.

Person Specification

Essential

oGood general education

Desirable

oExperience of working within a busy office environment

Person Specification

Essential

oGood general education

Desirable

oExperience of working within a busy office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Hilton Road

Stoke-on-Trent

ST4 6AZ

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Hilton Road

Stoke-on-Trent

ST4 6AZ

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)