Job summary
An exciting opportunity has arisen for two enthusiastic, self-motivated individuals to join our front of house Reception Team at Harplands Hospital, where we provide a 24-hour 7-day service.
Both vacancies will be part time, with one offering 24 hours and the other 32 hours per week.
Main duties of the job
To provide a comprehensive Receptionist/Telephonist serviceat Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.
About us
North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.
We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC), one of only two specialist Mental Health Trusts in England to be awarded this.
We are also delighted to have won the prestigious award of 'Trust of the Year' at the national Health Service Journal Awards 2022, the only mental health Trust to have won this so far.
Our vision is 'To be Outstanding in all we do and how we do it' and the way we do inclusion is no exception. As a 'Disability Confident Employer', we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.
In return we offer:
A competitive progressive salary
Competitive staff benefits
Individual Personal Development Plan
Excellent pension scheme available
Job description
Job responsibilities
You will be responsible for receiving telephone calls in a professional,polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.
You must have a calm disposition,well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.
Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.
You will be expected to provide cover for other staff for annual leave and other absences.
Job description
Job responsibilities
You will be responsible for receiving telephone calls in a professional,polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.
You must have a calm disposition,well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.
Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.
You will be expected to provide cover for other staff for annual leave and other absences.
Person Specification
Essential
Essential
Desirable
- Experience of working within a busy office environment will be an advantage
Person Specification
Essential
Essential
Desirable
- Experience of working within a busy office environment will be an advantage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
