Clinical Systems Training and Support Lead

Job responsibilities

Learning Creation and Development

• Plan, develop, maintain, support and manage the Trusts Clinical Systems Learning Material working with Subject Matter Experts to ensure classroom, face to face, online, and eLearning content meets the Trust educational and developmental objectives.
• Plan and develop high quality, engaging and targeted learning solutions, including content, assessments, and evaluations, using technology such as vodcasts, podcasts and webinars.
• Develop eLearning using authoring tools including Captivate and Camtasia, whilst supporting and mentoring the team in the use of such tools.
• To identify the resource and logistical requirements needed to facilitate the widespread use of Learning Technologies within the Trust, identify how these can be met and put into place.
• Work with other colleagues and Subject Matter Experts in managing and developing content for Essential Core Skills and to ensure training objectives for digital skills (for example), are met.
• Promote best practice and data quality and information governance requirements in all learning accessed via the use of technology including eLearning.
• Undertake regular audits of implementation of educational activity and provide regular management reports of all activity as requested.
• Introduce a robust system to prioritise and collect information from those requesting development of Learning Technology including eLearning.
• Use appropriate approaches to delivering a teaching portfolio that encompasses a blended learning approach, to suit the needs of the organization and the staff.

Specialist/technical requirements

• Lead the teaching portfolio to ensure that learning is available for end user training assessments, refresher training and to complement trainer/ facilitator led training delivery, developing blending learning approaches where appropriate.
• Excellent understanding of technical issues and practical experience of LMS implementation and administration, course delivery and user support.
• Knowledge and use of appropriate technologies used to support administration, teaching and learning. For example, Learning Management Systems, web browsers, eLearning authoring tools, multimedia editing tools, e-portfolio systems, Microsoft Office, webinar tools, and mobile applications.
• Good understanding of technical and administrative issues and practical experience in implementation, support and delivery of technology enhanced learning e.g., video clips, webcasts/webinars, audio clips and podcasts.
• Instructional design experience and project planning skills.
• Experience of using social media within an educational context.
• Excellent interpersonal skills at all levels.
• Demonstrable ability to work within a busy high pressured environment and maintain both a high standard of work and enhanced customer care across a range of stakeholders.
• Implement and maintain internal systems.
• Develop and maintain communication strategy regarding all aspects of the training and support portfolio.
• Able to contribute to change in business processes, translating into learning and support as required

Please see Job Description and Personal Specification for the full description and responsibilities.

Qualifications

Essential

• oDegree in a relevant subject, or equivalent experience

Desirable

• oTraining qualification
• oDigital Learning qualification

Experience

Essential

• oManaging, developing, and delivering learning and support resources (traditional/eLearning/Digital),
• oMonitoring and evaluation of learning provision and delivering training
• oExperience in project management methodology
• oRecent experience in the operation and use of Microsoft products and applications
• oProven track record of identification, design and implementation of training delivery
• oKnowledge of IT related security and information governance

Desirable

• oExperience of developing eLearning packages using authoring tools such as Captivate/Camtasia
• oWorking knowledge and understanding of ESR, and OLM eLearning
• oManagement of learning/support helpdesk and handling of learning/support user queries
• oManagement of a Learning Management System
• oUnderstanding of change processes within a Healthcare setting

Knowledge and Skills

Essential

• oAbility to take a strategic view and translate that into an operational outcome.
• oAn inclusive team member who can foster partnerships, work collaboratively across boundaries and achieve performance and results through others
• oAbility to translate national and Trust direction into practice
• oAn understanding of Education, Training & Development (ETD) theory and methodology
• oDisplays enthusiasm for self-development
• oAbility to work under extreme pressure and produce high quality work to tight deadlines
• oAbility to work on own initiative
• oExcellent task and time management of self and others
• oAdvanced skills in Microsoft Word, PowerPoint and Excel
• oAble to communicate complex ideas to non-technical staff
• oStrong communication skills
• oOrganised and methodical
• oHigh level of interpersonal skills
• oKnowledge of and competence in the Data Protection Act
• oAwareness of Equality, Diversity and Inclusivity standards and Accessibility requirements

Desirable

• oKnowledge of instructional design learning theories
• oData analysis
• oProblem solving / technical troubleshooting
• oKnowledge of NHS Training Quality Improvement standards
• oSignificant customer service skills
• oNegotiation skills

Other

Essential

• oSatisfactory Occupational Health clearance
• oWilling to travel across our geographical patch in order to meet service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).