Quality Improvement Lead Nurse

Job description

Job responsibilities

Quality

1. Take positive action to learn about, and engage with, quality improvement (QI) methodology; leading and driving the QI agenda within the directorate.
2. Lead on continuous service/quality improvement in relation to the 3 elements of quality patient safety, clinical effectiveness and patient experience.
3. Utilise learning from experience to inform continuous improvement strategies; implementing and embedding learning from service user feedback, incidents and complaints.
4. Prioritise patient safety and ensure that data from relevant audits, such as the inpatient/community staffing matrix, are used for quality improvement.
5. Lead on adopting LEAN practices within the directorate to ensure efficient and effective use of resources whilst maintaining/improving quality.
6. Lead on the implementation of benchmarking in services and participate in trust wide meetings and events.
7. Proactively champion patient safety initiatives and facilitate the implementation of learning from complaints, incidents and feedback.
8. Monitor compliance with the standards for IPC and PLACE inspections including cleanliness of the environment and, where appropriate, quality of patient food and take appropriate action to address any unresolved issues.
9. Challenge the status quo with authority, to improve services for the benefit of service users and carers.
10. Take the lead engagement role for directorate with IPC team, on the implementation of infection, prevention and control, policies locally, attending meetings with the Director of IPC and relevant Trust forums.
11. Support Team Managers to enhance and personalise clinical environments.
12. Monitor safer staffing levels and skill mix with the services managers to ensure safe and supportive care. Lead on safer staffing reviews with the Director of Nursing.
13. Support the development of current staff leading on identification of education and learning needs within the directorate to support service improvement.
14. Facilitate the development of new roles within the directorate to enhance skill mix with a focus on quality.
15. Lead on identifying opportunities to involve staff in clinical audit, research and development of NICE guidelines and ensure that teams demonstrate implementation of evidence based practice.
16. Undertake investigations for incidents, complaints and disciplinary issues in the directorate as required.
17. Ensure that safeguarding policies are implemented, monitored and escalate concerns promptly.
18. Be responsible for the resources across the area of responsibility, working within budgetary limits.

Professional and Development

1. Demonstrate and maintain an up to date knowledge of current healthcare trends, practices and research within the relevant clinical speciality.
2. Identify and support staff strengths and facilitate the directorates staff to maximise their talents.
3. Identify clinical skills and knowledge development needs and proactively support education and learning.
4. Share information and keep others up to date in a timely and relevant manner.
5. Ensure the development of a culture which encourages openness in reporting and that the lessons learnt from adverse incidents are shared.
6. Assist in the management of risk related to care delivery and ensure the development of the teams knowledge and skills in relation to person centred risk assessment and management.
7. Drive forward a culture change that enables a constant focus on diversity and inclusion and encourages the employment of service users within the directorate.
8. Provide professional advice to the clinicians within the directorate.
9. Lead the implementation of evidence based practice and promote research.

Leadership

1. Lead on service development and improvement for the directorate facilitating change in line with directorate goals working closely with the Service Manager, Senior Service Manager and Associate Director.
2. Lead the adaption and demonstration of the trust vision and values within the delivery of care across the directorate.
3. Champion good practice and lead by example in order to empower teams to strive for the highest standards of care and to make change happen.
4. Give clear and consistent messages about priorities, support the Directorate in setting goals which directly relate to improving quality of care.
5. Encourage staff involvement and commitment in achieving their objectives.
6. Support staff through change by articulating the reasons for change to aid understanding and promote engagement.
7. Lead by example and be a role model in the improvement of quality standards.
8. Support clinical leadership through supervision, mentoring, coaching and education.
9. Provide positive feedback, support and encouragement to facilitate individual and team development.
10. Provide professional support to Team Managers in dealing with issues of improvement.
11. Influence clinical standards and practice within your area of responsibility ensuring care is person centred.
12. Participate in trust wide policy development and lead on the implementation and monitoring of all relevant policies.
13. Lead on the development, implementation and evaluation of systems which support effective care based on evidence-based practice.
14. Assist with service development and delivery in accordance with the Trust Diversity and Inclusion strategy and DOH guidance, to ensure that all service users have access to the same quality of service.
15. Participate in the managers on call rota.

Service users and carers

1. Actively listen to feedback and/or issues raised by service users and carers in relation to care delivery in order to inform service improvement.
2. Ensure that service users and, where appropriate, carers are at the centre of the persons care.
3. Promote and encourage consultation with and feedback from service users and carers and respond accordingly.
4. Lead on engagement initiatives, involving service users and carers in all developments and monitoring of the service.
5. Identify, engage and support service users and carers to represent the directorate.
6. Facilitate recruitment of peer mentors and volunteers for the directorate.
7. Ensure the local implementation of trust wide service user and carer engagement and involvement initiatives, including carer links and spiritual care.
8. Be an active member of the Trust service user and carer forums.

Person Specification

Qualifications

Essential

• Registered Nurse - Mental Health or Learning Disabilities

Experience

Essential

• Experience of working in relevant specialist nursing area at a senior level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Harplands Hospital

Stoke-on-Trent

ST4 6TH

Employer's website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)