Job summary
Patient Pathway Tracker
37.5 Hours per week
Permanent
Salary: £24,937 - £26,598 per annum
Closing Date: 9th September 2025
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
To support the Trust in maintaining and improving the patients' journeys from Referral to Treatment by collecting, processing and actively seeking solutions to ensure that each patient is managed throughout their pathway in line with National and local targets.
Main duties of the job
Main Duties
To take responsibility for the administrative process of the clinical pathway for patients at various stages of their clinical journey in receiving treatment.
To understand current and future requirements for individual patients and take proactive steps to ensure that the pathway is maintained.
To support and liaise with the clinical teams etc in progressing patients journeys within national guidance and improve patient care and experience.
To alert the service providers, through the escalation policy, where personal intervention has been unsuccessful in a timely manner.
To support the Administration Team to manage and track the patients through every stage of the patient pathway on a daily basis, to ensure diagnostic tests and any subsequent treatments are achieved within targets and escalate any potential delays in pathways as protocol which will result in breaches as soon as these are identified.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
General
- To take responsibility for the administrative process of the clinical pathway for patients at various stages of their clinical journey in receiving treatment.
- To understand current and future requirements for individual patients and take proactive steps to ensure that the pathway is maintained.
- To support and liaise with the clinical teams etc in progressing patients journeys within national guidance and improve patient care and experience.
- To alert the service providers, through the escalation policy, where personal intervention has been unsuccessful in a timely manner to allow corrective action to be achieved.
- To ensure accurate and timely capture of data to meet the standards of the Trust to support quality improvement of the service.
- To provide regular feedback to the team leaders and general managers as deemed necessary.
- To be highly efficient in the use of computer and information systems where data collection across multiple systems is required, recognising the vital requirement for the highest levels of accuracy.
- To appropriately handle sensitive and confidential information.
- To support the Administration Team to manage and track the patients through every stage of the patient pathway on a daily basis, to ensure diagnostic tests and any subsequent treatments are achieved within targets and escalate any potential delays in pathways as protocol which will result in breaches as soon as these are identified.
- Maintain close communication with the Service Mangers updating them on a regular basis on work progress and alerting them to of any problems that may result in a delay in the patients treatment
Organisational
- To organise own day-to-day workload. Supervision is given by the Surgical operational management team.
- To work in accordance with all departmental and Trust policies and procedures.
- To participate in departmental audit/surveys as required.
- To ensure, in accordance with the Health and Safety at Work Act (1974, to take reasonable care for the safety of himself / herself and other persons who may be affected by his / her omissions at work.
- To attend mandatory training sessions as determined by the Trust.
- To comply with the Trust Manual Handling Policy.
- To report all accidents, incident and complaints in accordance with Trust Policy.
- To support training of new members of staff.
- To undertake any other duties as appropriate to the role.
- To prioritise and manage a defined workload.
- To support in the management of the patients journey through their RTT pathways ensuring that diagnostics and appointments are not delayed.
- To support all Processes/protocols to be implemented and actioned within the necessary timeframes in order to avoid breaches of the cancer pathway milestones.
- To support training of new staff.
- To advise other staff members within the Trust on the principles of RTT.
Effort
- Job requires keyboard/VDU use interspersed with answering the telephone, with the requirement to sit for long periods at a time.
- There will be occasional exposure to emotional/distressing information when dealing with patient pathways.
- Job may require pushing notes trolleys and lifting of patient notes for as required.
- Frequent necessity to work under pressure during busy periods.
The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post-holder may from time to time be asked to undertake other reasonable duties. Any changes will be made in discussion with the post-holder in the light of service needs.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
RELATIONSHIPSInternal:Operational ManagersDeputy Operational managersGeneral ManagersConsultantsMedical SecretariesCancer ServicesOutpatients DepartmentAdmin Call CentreDirectorate Outpatient Booking TeamsX Ray DepartmentDay Procedures UnitWardsPhysiotherapy and Support ServicesPALSEmergency DepartmentExternal:GPsPatientsExternal Trusts
SPECIAL REQUIREMENTSThe area is extremely busy and staff can come under pressure, therefore, being able to work in that environment and not to feel overwhelmed is essential.
Job description
Job responsibilities
General
- To take responsibility for the administrative process of the clinical pathway for patients at various stages of their clinical journey in receiving treatment.
- To understand current and future requirements for individual patients and take proactive steps to ensure that the pathway is maintained.
- To support and liaise with the clinical teams etc in progressing patients journeys within national guidance and improve patient care and experience.
- To alert the service providers, through the escalation policy, where personal intervention has been unsuccessful in a timely manner to allow corrective action to be achieved.
- To ensure accurate and timely capture of data to meet the standards of the Trust to support quality improvement of the service.
- To provide regular feedback to the team leaders and general managers as deemed necessary.
- To be highly efficient in the use of computer and information systems where data collection across multiple systems is required, recognising the vital requirement for the highest levels of accuracy.
- To appropriately handle sensitive and confidential information.
- To support the Administration Team to manage and track the patients through every stage of the patient pathway on a daily basis, to ensure diagnostic tests and any subsequent treatments are achieved within targets and escalate any potential delays in pathways as protocol which will result in breaches as soon as these are identified.
- Maintain close communication with the Service Mangers updating them on a regular basis on work progress and alerting them to of any problems that may result in a delay in the patients treatment
Organisational
- To organise own day-to-day workload. Supervision is given by the Surgical operational management team.
- To work in accordance with all departmental and Trust policies and procedures.
- To participate in departmental audit/surveys as required.
- To ensure, in accordance with the Health and Safety at Work Act (1974, to take reasonable care for the safety of himself / herself and other persons who may be affected by his / her omissions at work.
- To attend mandatory training sessions as determined by the Trust.
- To comply with the Trust Manual Handling Policy.
- To report all accidents, incident and complaints in accordance with Trust Policy.
- To support training of new members of staff.
- To undertake any other duties as appropriate to the role.
- To prioritise and manage a defined workload.
- To support in the management of the patients journey through their RTT pathways ensuring that diagnostics and appointments are not delayed.
- To support all Processes/protocols to be implemented and actioned within the necessary timeframes in order to avoid breaches of the cancer pathway milestones.
- To support training of new staff.
- To advise other staff members within the Trust on the principles of RTT.
Effort
- Job requires keyboard/VDU use interspersed with answering the telephone, with the requirement to sit for long periods at a time.
- There will be occasional exposure to emotional/distressing information when dealing with patient pathways.
- Job may require pushing notes trolleys and lifting of patient notes for as required.
- Frequent necessity to work under pressure during busy periods.
The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post-holder may from time to time be asked to undertake other reasonable duties. Any changes will be made in discussion with the post-holder in the light of service needs.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
RELATIONSHIPSInternal:Operational ManagersDeputy Operational managersGeneral ManagersConsultantsMedical SecretariesCancer ServicesOutpatients DepartmentAdmin Call CentreDirectorate Outpatient Booking TeamsX Ray DepartmentDay Procedures UnitWardsPhysiotherapy and Support ServicesPALSEmergency DepartmentExternal:GPsPatientsExternal Trusts
SPECIAL REQUIREMENTSThe area is extremely busy and staff can come under pressure, therefore, being able to work in that environment and not to feel overwhelmed is essential.
Person Specification
Experience and Knowledge
Essential
- Minimum 2 years administrative experience
- Experience in working within healthcare setting.
- Knowledge of patient pathways and RTT principles
- Experience of autonomous working
Desirable
- Good working knowledge of medical terminology
Qualification and Professional Training
Essential
- 4 GCSEs at grade C or above (must include Math and English) or equivalent.
- Willing to complete learning/training courses appropriate to the development of the role.
Desirable
- CLAIT, ECDL or RSA grade 3 in text or processing
Skills and Abilities
Essential
- Excellent communication skills
- Excellent attention to detail
- Use of computer systems with a high standard of data entry quality.
- Able to work well under pressure and to strict deadlines
- Good knowledge of Microsoft packages & databases
Desirable
Personal Qualities
Essential
- Capable of responding to requests and flexibility to changing requirements
- Ability to work on own initiative and prioritise workload.
- Able to work as part of a team, co -operating to work together and in conjunction with others and willing to help and assist wherever possible.
- Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
- Systematic in work
- Good time management skills
Person Specification
Experience and Knowledge
Essential
- Minimum 2 years administrative experience
- Experience in working within healthcare setting.
- Knowledge of patient pathways and RTT principles
- Experience of autonomous working
Desirable
- Good working knowledge of medical terminology
Qualification and Professional Training
Essential
- 4 GCSEs at grade C or above (must include Math and English) or equivalent.
- Willing to complete learning/training courses appropriate to the development of the role.
Desirable
- CLAIT, ECDL or RSA grade 3 in text or processing
Skills and Abilities
Essential
- Excellent communication skills
- Excellent attention to detail
- Use of computer systems with a high standard of data entry quality.
- Able to work well under pressure and to strict deadlines
- Good knowledge of Microsoft packages & databases
Desirable
Personal Qualities
Essential
- Capable of responding to requests and flexibility to changing requirements
- Ability to work on own initiative and prioritise workload.
- Able to work as part of a team, co -operating to work together and in conjunction with others and willing to help and assist wherever possible.
- Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
- Systematic in work
- Good time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
