Job summary
Radiology Booking Administrator
22.5 hours per week
Permanent
Salary: £24,625 - £25,674 per annum pro rata
Closing Date: 8th July 2025
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
Main duties of the job
- To communicate with patients within the department and on the telephone
- Provide patients with information regarding their scans and in particular preparations they need tofollow prior to appointment
- Liaise with other members of staff within the department
- Show empathy and tact at all times when dealing with the public
- Attend Mandatory Training sessions as required
- Follow the policies and procedures laid down within the Radiology Department and throughout theTrust
- Suggest improvements that could be made in a particular job role possibly saving time/money forthe department
- Accuracy and confidentiality are the most important responsibilities of the job role
- Input and retrieve patient details using the Trust wide PAS system and the RIS
- Interrogate and validate the departmental waiting lists to ensure that robust and accurate data isavailable to requestors
- Participate in the future upgrades of the radiology information system
- Support service improvement within the radiology department
- Monitor the efficiency of the booking system and suggest improvements
- Comment on policies and procedures
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Job description
Job responsibilities
- Provide an appointment booking service within the Radiology Department
- Provide cover for other Appointment Clerks within the Radiology Department
- Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions
- Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available
- Telephone patients if scheduling occurs less than 7 days before their appointment date
- Use of the Soliton and Lorenzo systems
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- Provide an appointment booking service within the Radiology Department
- Provide cover for other Appointment Clerks within the Radiology Department
- Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions
- Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available
- Telephone patients if scheduling occurs less than 7 days before their appointment date
- Use of the Soliton and Lorenzo systems
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Desirable
- Experience of booking all radiological examinations, including patient preparations
- Experience of using a booking system in some environment
Qualifications
Essential
- Good standard of education up to GCSE or Level (A-C) standard
Desirable
- NVQ level 3 in Business Administration or Customer Service; or demonstrable relevant experience
Skills and Abilities
Essential
- Ability to schedule radiological examinations, taking into account radiologist, radiographers and sonographers rota
- Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required
Desirable
- In depth knowledge of all administration tasks and duties
Person Specification
Experience and Knowledge
Desirable
- Experience of booking all radiological examinations, including patient preparations
- Experience of using a booking system in some environment
Qualifications
Essential
- Good standard of education up to GCSE or Level (A-C) standard
Desirable
- NVQ level 3 in Business Administration or Customer Service; or demonstrable relevant experience
Skills and Abilities
Essential
- Ability to schedule radiological examinations, taking into account radiologist, radiographers and sonographers rota
- Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required
Desirable
- In depth knowledge of all administration tasks and duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
