Job summary
Payroll, Pensions and Systems Officer (Maternity Cover)
Fixed Term, 37.5 hours per week, up to 12 months
£37,338 - £44,962 per annum
Closing Date: June 10th 2025
Interview Date: June 17th 2025
This role needs a highly organised individual who can provide excellent customer service with a people focused attitude and can confidently liase with internal and external stakeholders about payroll, pensions and systems to ensure our processes run smoothly.
Payroll, Pensions and administrative experience is needed, due to the complex types of queries that this role deals with, however if you don't feel you meet all the essential criteria for the role get in contact with me for an informal conversation or to ask any questions.
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
To act as a Lead liaison between the outsourced payroll provider, pensions support services and Trust to ensure an efficient and accurate payroll service is delivered in line with contract provisions and internal financial controls and audit requirements.
To provide technical and administrative support and contribute to the continued development and evaluation of Trust Systems providing support to customers, managers and employees for all functions provided as part of the workforce systems service.
Ensure all systems, processes, policies and practices are compliant with best practice, NHS Employers guidance and requirements outlined by legislation. Make recommendations on policy development and improvement where necessary.
Provide advice to managers and staff on all payroll queries which may be complex and sensitive in a prompt and confidential manner ensuring best practice and compliance with Trust standards.
Ensure that ESR is accurately updated with new starters, leavers and changes and to assist E- Rostering to ensure staffing is up to date and accurately reflected.
To work closely with the Pension Support Services Provider to promote events to maximise take-up
To identify any Trust training requirements and/or procedural changes to minimise internal payroll errors.
To confidently deliver and facilitate training to upskill colleagues across the Trust on processes and systems
Provide line management and pastoral support
About us
Here at George Eliot our vision to'excel at patient care'takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits:On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Job description
Job responsibilities
Provide advice to managers and staff on all payroll queries which may be complex and sensitive in a prompt and confidential manner ensuring best practice and compliance with Trust standards.
Ensure that ESR is accurately updated with new starters, leavers and changes and to assist E- Rostering to ensure staffing is up to date and accurately reflected.
To work closely with the Pension Support Services Provider to promote events to maximise take-up and facilitate regular discussions around programme content based on Trust demands.
To identify any Trust training requirements and/or procedural changes to minimise internal payroll errors.
Ensure effective liaison and communication is maintained, utilising all available communication methods as required including written responses, (routine, ad-hoc and complex), e-mail, telephone, personal representation, meetings, written and verbal reports.
To confidently deliver and facilitate training to upskill colleagues across the Trust on processes and systems
Utilise internal communication and social media channels to inform and update staff and managers of key information or changes to processes
Create Standard Operating Processes (SOPs) and policies relevant to area of work and seek appropriate approvals as necessary; contributing to other departmental policies as applicable.
Work with People and Workforce teams to provide information to assist with investigations and queries raised by managers and staff
Work closely with Finance to maintain cost controls and maintain a streamlined payroll service
To understand and utilise the Trust systems in detail and provide coaching, development and support to staff and managers across the Trust to improve understanding and utilisation of systems, including ESR
Work alongside the Payroll and Systems Manager to support and implement service improvements to improve Trust payroll and systems usage and the overall user experience
Maintain accurate records and carry out regular audits on processes being used within the Trust
Attend internal and external training workshops and meetings to remain updated and informed about trust payroll and systems
Ensure all systems, processes, policies and practices are compliant with best practice, NHS Employers guidance and requirements outlined by legislation. Make recommendations on policy development and improvement where necessary.
Provide line management and pastoral support to colleagues
Be an advocate for People and Workforce across the organisation taking part in promoting the team, its purpose and importance across a number of stakeholders inside and outside the Trust.
Represent the Trust at Operational Payroll meetings with the payroll provider; addressing and raising any concerns as necessary.
To participate in appraisals and personal development plans and work to achieve agreed set objectives.
To participate in appropriate training and development activities
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Develop and maintain effective working relationships with staff, managers and directors in order to provide appropriate support in relation to payroll services
Be a contact for managers and staff for advice and guidance on terms and conditions relating to agenda for change and medical and dental terms and conditions, HR policy and the administration processes that support.
Be the main Contact between payroll and the Trust
Work closely with Finance colleagues to ensure streamlined payroll service
Develop and maintain relationships with other Trusts, and Workforce Information teams
Be an advocate for Workforce Information across the organisation taking part in promoting the team, its purpose and importance across a number of stakeholders inside and outside the Trust
Job description
Job responsibilities
Provide advice to managers and staff on all payroll queries which may be complex and sensitive in a prompt and confidential manner ensuring best practice and compliance with Trust standards.
Ensure that ESR is accurately updated with new starters, leavers and changes and to assist E- Rostering to ensure staffing is up to date and accurately reflected.
To work closely with the Pension Support Services Provider to promote events to maximise take-up and facilitate regular discussions around programme content based on Trust demands.
To identify any Trust training requirements and/or procedural changes to minimise internal payroll errors.
Ensure effective liaison and communication is maintained, utilising all available communication methods as required including written responses, (routine, ad-hoc and complex), e-mail, telephone, personal representation, meetings, written and verbal reports.
To confidently deliver and facilitate training to upskill colleagues across the Trust on processes and systems
Utilise internal communication and social media channels to inform and update staff and managers of key information or changes to processes
Create Standard Operating Processes (SOPs) and policies relevant to area of work and seek appropriate approvals as necessary; contributing to other departmental policies as applicable.
Work with People and Workforce teams to provide information to assist with investigations and queries raised by managers and staff
Work closely with Finance to maintain cost controls and maintain a streamlined payroll service
To understand and utilise the Trust systems in detail and provide coaching, development and support to staff and managers across the Trust to improve understanding and utilisation of systems, including ESR
Work alongside the Payroll and Systems Manager to support and implement service improvements to improve Trust payroll and systems usage and the overall user experience
Maintain accurate records and carry out regular audits on processes being used within the Trust
Attend internal and external training workshops and meetings to remain updated and informed about trust payroll and systems
Ensure all systems, processes, policies and practices are compliant with best practice, NHS Employers guidance and requirements outlined by legislation. Make recommendations on policy development and improvement where necessary.
Provide line management and pastoral support to colleagues
Be an advocate for People and Workforce across the organisation taking part in promoting the team, its purpose and importance across a number of stakeholders inside and outside the Trust.
Represent the Trust at Operational Payroll meetings with the payroll provider; addressing and raising any concerns as necessary.
To participate in appraisals and personal development plans and work to achieve agreed set objectives.
To participate in appropriate training and development activities
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Develop and maintain effective working relationships with staff, managers and directors in order to provide appropriate support in relation to payroll services
Be a contact for managers and staff for advice and guidance on terms and conditions relating to agenda for change and medical and dental terms and conditions, HR policy and the administration processes that support.
Be the main Contact between payroll and the Trust
Work closely with Finance colleagues to ensure streamlined payroll service
Develop and maintain relationships with other Trusts, and Workforce Information teams
Be an advocate for Workforce Information across the organisation taking part in promoting the team, its purpose and importance across a number of stakeholders inside and outside the Trust
Person Specification
Qualification and Professional Training
Essential
- Educated to post graduate diploma level in relevant subject or equivalent experience
- Evidence of relevant training in relation to ESR
Desirable
- Training Qualification
- IT Qualification in the use of Microsoft Office
Skills and Abilities
Essential
- Expert User of the full Microsoft Office suite. Including intermediate use of excel and the use of spread sheets
- Ability to analyse sensitive and complex data and information and recommend course of action on complex HR and payroll issues.
- Ability to coach and train others to understand processes and systems
Other
Essential
- Able to work on own initiative
- Committed to providing a high quality service
- Ability to present sensitive or contentious information to large groups in a non-jargon manner that is easily understood.
- Work within an office environment with occasional home working when required
- Liaise with Communications on pay affecting changes
Experience and Knowledge
Essential
- Expert knowledge/ Experience of working with payroll systems
- Experience of working in a payroll environment at an equivalent level
- Experience of working with pension support services or providers
- Experience of working with various internal and external organisational systems including electronic staff records (ESR)
Desirable
- Experience of working in a busy team environment
- Experience of working within the NHS
- Other similar HR related information systems across large, multi-faceted public sector organisations
- Knowledge of Medical Staffing Terms and Conditions
- Highly Developed and Specialist Expert knowledge of Agenda for Change T&C
Personal Qualities
Essential
- Excellent verbal and written communication skills including the ability to contribute to the written development of policies, standard operating procedures for administration processes and senior reports.
- Ability to utilise social media or communication tools
- Ability to influence, guide and persuade
- Ability to make decision based on the information in front of them.
- Plan and organise activities, workshops or programmes
- Ability to develop and implement systems and new ways of working.
Person Specification
Qualification and Professional Training
Essential
- Educated to post graduate diploma level in relevant subject or equivalent experience
- Evidence of relevant training in relation to ESR
Desirable
- Training Qualification
- IT Qualification in the use of Microsoft Office
Skills and Abilities
Essential
- Expert User of the full Microsoft Office suite. Including intermediate use of excel and the use of spread sheets
- Ability to analyse sensitive and complex data and information and recommend course of action on complex HR and payroll issues.
- Ability to coach and train others to understand processes and systems
Other
Essential
- Able to work on own initiative
- Committed to providing a high quality service
- Ability to present sensitive or contentious information to large groups in a non-jargon manner that is easily understood.
- Work within an office environment with occasional home working when required
- Liaise with Communications on pay affecting changes
Experience and Knowledge
Essential
- Expert knowledge/ Experience of working with payroll systems
- Experience of working in a payroll environment at an equivalent level
- Experience of working with pension support services or providers
- Experience of working with various internal and external organisational systems including electronic staff records (ESR)
Desirable
- Experience of working in a busy team environment
- Experience of working within the NHS
- Other similar HR related information systems across large, multi-faceted public sector organisations
- Knowledge of Medical Staffing Terms and Conditions
- Highly Developed and Specialist Expert knowledge of Agenda for Change T&C
Personal Qualities
Essential
- Excellent verbal and written communication skills including the ability to contribute to the written development of policies, standard operating procedures for administration processes and senior reports.
- Ability to utilise social media or communication tools
- Ability to influence, guide and persuade
- Ability to make decision based on the information in front of them.
- Plan and organise activities, workshops or programmes
- Ability to develop and implement systems and new ways of working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
