Job summary
Cancer Services Admin Clerk
30 hours per week
Fixed Term for 12 months
Salary: £24,169 per annum pro rata
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
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To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.
Main duties of the job
- Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
- Book new appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
- Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
- To ensure, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
- To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service.
- Registration of two week wait cancer referrals.
- Electronic Referral Service (eRs)
- New Suspected Cancer telephone line, helping to ensure booking targets are met.
- Booking of new patient appointments in line with Trust and National targets.
- Contacting patients for short notice appointments aiding clinic utilisation,
- Managing the external Outpatient letter system,
- Referral verification (chasing missing referrals)
- Contacting patients to inform them of short notice clinic cancellations / reschedules,
- To cancel, re-appoint and reschedule patient's appointments at patient or Consultant request,
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- Registration of two week wait cancer referrals
- Electronic Referral Service (eRs)
- New Suspected Cancer telephone line, helping to ensure booking targets are met
- Booking of new patient appointments in line with Trust and National targets
- Contacting patients for short notice appointments aiding clinic utilization
- Managing the external Outpatient letter system
- Referral verification (chasing missing referrals)
- Contacting patients to inform them of short notice clinic cancellations / reschedules
- To cancel, re-appoint and reschedule patients appointments at patient or Consultant request
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- Registration of two week wait cancer referrals
- Electronic Referral Service (eRs)
- New Suspected Cancer telephone line, helping to ensure booking targets are met
- Booking of new patient appointments in line with Trust and National targets
- Contacting patients for short notice appointments aiding clinic utilization
- Managing the external Outpatient letter system
- Referral verification (chasing missing referrals)
- Contacting patients to inform them of short notice clinic cancellations / reschedules
- To cancel, re-appoint and reschedule patients appointments at patient or Consultant request
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Qualification and Professional Training
Essential
- A good standard of education 4 GCSEs to include Maths and English
Experience and Knowledge
Essential
- 1 year general office experience
Skills and Abilities
Essential
- Ability to work to deadlines
- Able to work under pressure
- Good computer or keyboard skills
- Ability to maintain clear and concise records
- Knowledge of alpha numerical filing systems
- Knowledge of waiting list issues
- Customer service skills
Personal Qualities
Essential
- Good communications skills
- Understanding of confidentiality
- Good organisers
- Able to prioritise own workload
- Able to work under pressure
- Methodical and accurate
- Flexible approach to the needs of the department
- Good telephone manner
- Confident
- Team member
- Patient and precise
- Smart appearance
Other
Essential
- Willingness to cover for colleagues in their absence
- Must be able to work unsupervised
- Willingness to undertake any training necessary
Person Specification
Qualification and Professional Training
Essential
- A good standard of education 4 GCSEs to include Maths and English
Experience and Knowledge
Essential
- 1 year general office experience
Skills and Abilities
Essential
- Ability to work to deadlines
- Able to work under pressure
- Good computer or keyboard skills
- Ability to maintain clear and concise records
- Knowledge of alpha numerical filing systems
- Knowledge of waiting list issues
- Customer service skills
Personal Qualities
Essential
- Good communications skills
- Understanding of confidentiality
- Good organisers
- Able to prioritise own workload
- Able to work under pressure
- Methodical and accurate
- Flexible approach to the needs of the department
- Good telephone manner
- Confident
- Team member
- Patient and precise
- Smart appearance
Other
Essential
- Willingness to cover for colleagues in their absence
- Must be able to work unsupervised
- Willingness to undertake any training necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
