Job summary
Job Title: Workforce Information Assistant
Hours per week: 22.5 hours per week (expected to work at least 2 days in the office)
Fixed term: 6 months (2nd September 2025)
Salary: £24,071 - £25,674 per annum pro rata
Closing Date: 7th February 2025
Interview Date: 24th February 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
- This role is pivotal in supporting the workforce information to ensure the accurate and timely management of workforce information, maintaining and managing the workforce information teams email ticketing systems, and maintaining workforce data quality.
- You will provide central administration services, including collating and inputting workforce data and producing standard reports. You will also be responsible for ensuring data quality within the Electronic Staff Record system.
- Your role will involve daily administrative duties, responding to the department's dynamic priorities, and ensuring adherence to confidentiality and statutory requirements. You will be the first point of contact for all enquiries to the Workforce Information team, providing excellent customer service and resolving issues promptly.
Main duties of the job
The Workforce Information Assistant will play a key role in maintaining and managing the ESR Support and Workforce Information email ticketing system.
- Support the data quality of all information held on the computerised payroll and personnel information system, namely Electronic Staff Records (in support of accurate and consistent records and reporting).
- Support the Workforce Information Team where required in the usage of the Electronic Staff Records system, as well as provide administration and training support.
- Assist in running monthly reports using the Business Intelligence Administration reporting tool within ESR by following standard operating procedure guides.
- Ensure appropriate procedures are adhered to ensuring confidentiality of data in accordance with relevant statutory requirements and the requirements of the Trust.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- Interact and communicate with all levels of staff who have concerns or queries. Deal with enquiries from managers, staff or colleagues via email, telephone or letter in a professional and timely manner.
- Manage the ESR and Workforce Information email ticketing system and prioritise in order of urgency and subject.
- Identify data quality issues (timeliness, accuracy, validity, completeness etc.) and escalate if required or correct in line with Trust policies and procedures, best practice and national requirements.
- Liaise with various departments e.g. HR, Recruitment, Learning & Development and Divisional management to support and strengthen data quality.
- To become a system Super-User in the operation of ESR, and able run standard reports on Business Intelligence report writing.
- To develop a thorough knowledge of ESR and its structure and build a good understanding of the payroll processes, pay scales, grades and timetables.
- Produce and distribute ad hoc and standard workforce reports, ensuring the accuracy of all information provided.
- Provide and receive information in both standard as well as complex format.
- Provide ESR system administrator support to ESR users. Setting up users, amending URP details, and re-setting passwords as required.
- Assist in compiling responses to HR Freedom of Information requests.
- Participate in personal training and development including the appraisal process.
- Contribute to the continuous professional development of the Workforce Team and HR function.
- Understand and work to the boundaries of confidentiality within the work process and the principles of the Data Protection Act.
- Data input onto the ESR system.
- Administrative support within the department.
- Ensure the Trusts policies and procedures are adhered to.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- Interact and communicate with all levels of staff who have concerns or queries. Deal with enquiries from managers, staff or colleagues via email, telephone or letter in a professional and timely manner.
- Manage the ESR and Workforce Information email ticketing system and prioritise in order of urgency and subject.
- Identify data quality issues (timeliness, accuracy, validity, completeness etc.) and escalate if required or correct in line with Trust policies and procedures, best practice and national requirements.
- Liaise with various departments e.g. HR, Recruitment, Learning & Development and Divisional management to support and strengthen data quality.
- To become a system Super-User in the operation of ESR, and able run standard reports on Business Intelligence report writing.
- To develop a thorough knowledge of ESR and its structure and build a good understanding of the payroll processes, pay scales, grades and timetables.
- Produce and distribute ad hoc and standard workforce reports, ensuring the accuracy of all information provided.
- Provide and receive information in both standard as well as complex format.
- Provide ESR system administrator support to ESR users. Setting up users, amending URP details, and re-setting passwords as required.
- Assist in compiling responses to HR Freedom of Information requests.
- Participate in personal training and development including the appraisal process.
- Contribute to the continuous professional development of the Workforce Team and HR function.
- Understand and work to the boundaries of confidentiality within the work process and the principles of the Data Protection Act.
- Data input onto the ESR system.
- Administrative support within the department.
- Ensure the Trusts policies and procedures are adhered to.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
for short listing
Essential
- Good knowledge of Microsoft Office products
- Able to prioritise own workload.
- Work to and meeting deadlines
- Excellent communication skills both verbally and written
- Confident user of Microsoft Office, in particular Excel in the use of tables, graphs, pivot tables, and look up tables and formulae
Desirable
- Experience of Working with ESR
- Be able to create and maintain complex spreadsheets using MS Excel
Person Specification
for short listing
Essential
- Good knowledge of Microsoft Office products
- Able to prioritise own workload.
- Work to and meeting deadlines
- Excellent communication skills both verbally and written
- Confident user of Microsoft Office, in particular Excel in the use of tables, graphs, pivot tables, and look up tables and formulae
Desirable
- Experience of Working with ESR
- Be able to create and maintain complex spreadsheets using MS Excel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
