Job summary
Ophthalmology Administration Clerk
37.5 hours per week over 5 days (Mon-Fri)
Permanent
Salary: £23,615 per annum pro rata
Closing Date: 9th February 2025
Interview Date: 17th February 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
A vacancy exists within the Ophthalmology Department for an Administration Clerk. The successful candidates must have a pleasant and friendly approach to the role and be able to work under pressure and to deadlines.
They will be part of a team that ensures all administrative and clerical issues relating to the patient's pathway of care from referral to treatment or discharge are covered.
Applicants must be able to demonstrate good communication skills.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate employees who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- To prepare patient notes for on the day clinics ensuring the correct referral and all necessary documents are available for the clinical team prior to the patient attending for their appointment. All results that require a clinical decision are to be made available.
- To outcome all clinics ensuring all patients have the correct appointment, discharge, waiting list etc. in accordance with the agreed procedure and ensuring the RTT pathway is adhered to at all times. Immediately escalating any concerns within the patients pathway
- To cancel, re-appoint and reschedule patients appointments at patient or Consultant request within the appropriate timeframe.
- Absorb information from many different points of contact including patients, nursing and clinical staff, Opticians, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- To prepare patient notes for on the day clinics ensuring the correct referral and all necessary documents are available for the clinical team prior to the patient attending for their appointment. All results that require a clinical decision are to be made available.
- To outcome all clinics ensuring all patients have the correct appointment, discharge, waiting list etc. in accordance with the agreed procedure and ensuring the RTT pathway is adhered to at all times. Immediately escalating any concerns within the patients pathway
- To cancel, re-appoint and reschedule patients appointments at patient or Consultant request within the appropriate timeframe.
- Absorb information from many different points of contact including patients, nursing and clinical staff, Opticians, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Essential
- General office experience
- Ability to work under pressure to meet required deadlines
- Ability to deal with more than one situation at a time
Qualification and Professional Training
Essential
- Good Keyboard Skills
- Experience of Microsoft including Excel and Outlook
Skills and Abilities
Essential
- Ability to communicate verbally in a clear and effective way both face to face and on the telephone.
- Ability to deal tactfully and efficiently with a wide range of people eg. Patients, visitors, medical staff in a helpful manner
- Ability to prioritise workload and use own initiative
- Understanding of the importance of confidentiality
Personal Qualities
Essential
- Enthusiastic and motivated
- Ability to have positive working relationships
- Good health record
- Display a flexible approach to work and the ability to cope with changes in environment and new technology
- Self-confident
- Professional manner
- Willing and able to work as part of a team
Trust Values
Essential
- Effective open communication
- Excellence and safety in everything we do
- Challenge but support
- Expect respect and dignity
- Local health that inspires confidence
Person Specification
Experience and Knowledge
Essential
- General office experience
- Ability to work under pressure to meet required deadlines
- Ability to deal with more than one situation at a time
Qualification and Professional Training
Essential
- Good Keyboard Skills
- Experience of Microsoft including Excel and Outlook
Skills and Abilities
Essential
- Ability to communicate verbally in a clear and effective way both face to face and on the telephone.
- Ability to deal tactfully and efficiently with a wide range of people eg. Patients, visitors, medical staff in a helpful manner
- Ability to prioritise workload and use own initiative
- Understanding of the importance of confidentiality
Personal Qualities
Essential
- Enthusiastic and motivated
- Ability to have positive working relationships
- Good health record
- Display a flexible approach to work and the ability to cope with changes in environment and new technology
- Self-confident
- Professional manner
- Willing and able to work as part of a team
Trust Values
Essential
- Effective open communication
- Excellence and safety in everything we do
- Challenge but support
- Expect respect and dignity
- Local health that inspires confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
