Domestic Manager

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Leadership

Provide leadership to the site team developing future capacity.

Ensure the delivery of quality standards and targets are met aiming to continually improve performance within the service.

Provide professional support to the site team and colleagues outside of the department.

Ensure that all employees in the team are clear about what is expected and are working together in successfully improving services.

Works closely with the Facilities Management Team.

Leads specific projects and pieces of work as directed by the Hotel Services Manager.

Ensure that Housekeeping services are delivered seamlessly across the site.

Working with the Trust Facilities Manager and the site team to develop a strategy for continual improvement within the service including standardise systems and working practices across Housekeeping. Develop and maintain a programme for equipment investment.

Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service.

Provides feedback on those services that are delivered by external contracts, e.g. linen, pest control.

Financial Management

Delegated responsibility for income and expenditure budgets for area of responsibility.

Attend monthly budget reviews with the Hotel Services Manager and Finance colleagues; ensure remedial actions are taken to correct any deviations from budget.

Identify CIP (Cost Improvement Plan) schemes within areas of responsibility and contribute to the delivery of CIP within the wider Facilities Department.

Assist in the development of business cases for new service developments.

Statutory compliance & quality

Ensure that all services are delivered in accordance with statutory requirements, legislation and national best practice.

Ensure that cleaning services are delivered in line with National Standards of Cleanliness and the Trust Cleaning Policy across the site.

Ensure that waste that is produced on site is managed effectively in line with Trust Waste Policy, Standard Operating Procedures, best practice and legislation.

When required ensure that ward based catering is delivered in line with the Trust Food Hygiene Policy.

Ensure that regular patient satisfaction surveys are undertaken and used to improve the service.

Assist in the development and maintenance of SOPs, protocols and polices relating to Housekeeping services.

Assist on the development and maintenance of department risk assessments and associated database.

Ensure that all complaints are investigated inline with the Trust Complaints Policy.

Promote a culture where governance and risk management are seen to be everyones responsibility.

Communication

Be the designated sites point of contact for operational issues relating to Housekeeping services.

Be a point of contact with clinical teams regarding contract requirements, advising on service provision and liaising with Trust Facilities Managers on any additional arrangements.

Establish effective two way channels of communication within the post holders area of responsibility and the wider Facilities Team.

Liaising closely with the Monitoring/Training Officer regarding department mandatory training programme.

Chairs Operational Management Team Meetings.

An active member of the Facilities Management Team.

Ensure that good practice is rapidly shared within the Facilities Team.

Liaises with external suppliers and contractors regularly to ensure high quality and cost effective service is delivered.

Prepare performance reports and presentations as required by the Head of Facilities.

Human Resources

Line management responsibility undertaking, recruitment, appraisal, sickness management, performance, disciplinary related tasks.

Ensure that mandatory training is completed by all employees.

Ensure that all employees are appraised annually and a development programme put in place.

Ensure that employees are aware of and follow departmental and Trust policies taking remedial action were required.

Leads and delivers change management projects within sphere of responsibility and the wider Facilities Department.

Undertakes investigations and prepares reports for disciplinary panels.

Ensures that sickness absence is managed in an effective and timely manner in accordance with Trust policies and Procedures.

Promote a culture where employees feel empowered and accountable for service improvement at local level.

Other Duties

Lead initiatives and projects as required by the Head of Facilities and Hotel Services Manager.

Represent the Department/Trust both internally and externally where appropriate at local or national meeting.

Manage ward based catering when required.

RELATIONSHIPS

Internal: Head of Facilities, Hotel Services Manager, Facilities Senior Management Team, Estates Managers, Chief Operating Officer, People and Workforce, Ward Managers, Matrons and Finance.

External: Contractors, service providers, patients and visitors. Other external organisations and agencies.

Qualifications

Essential

• Educated to degree level or equivalent of 5 years experience
• Business management diploma or demonstrates that level of theoretical knowledge.
• Certificated British Institute of Cleaning Science qualification
• IOSH Managing Safely
• Food Hygiene certificate level 4 food safety qualification or equivalent (Advanced Food Hygiene)

Desirable

• Project management qualification
• Recognised HACCP qualification

Experience and Knowledge

Essential

• Minimum of 5 years managerial experience with a staff group
• Budget management.
• Human Resources procedures - recruitment, appraisals, absence management, disciplinary procedures
• Management of Housekeeping services
• Knowledge of Health & Safety at Work Regulations, COSHH and Environmental Health legislation.
• Project management experience
• Have accurate keyboard skills
• Knowledge of the National Specification of Cleanliness.
• Knowledge of Facilities management within the NHS

Desirable

• NHS managerial experience
• NHS procurement processes
• Auditing and or monitoring systems
• Knowledge of Agenda for Change
• Knowledge of Facilities management within the NHS
• Knowledge of infection control requirements in the NHS and staff training requirements

Skills and Abilities

Essential

• Be able to communicate effectively, accurately and confidently using all methodologies to individuals and groups

Desirable

• Training individuals and groups.

Personal Qualities

Essential

• Respectful and courteous approach to all staff groups and clients
• Open door policy for staff to meet with post holder to discuss issues
• Supportive to service managers.
• Firm and consistent approach on HR issues
• Ability to work well under pressure and to tight deadlines and providing all necessary analysis/reports to schedule.
• Be an ambassador for the Facilities Directorate
• Communicate well with service users.
• Communicate well with patients and visitors
• Professional bearing
• Ability to communicate effectively with external organisations and Trust representatives at all levels
• Excellent judgment and negotiation skills
• Willing and able to facilitate change and motivate others to accept change
• Approachable and sensitive attitude to staff members.
• Ability to represent Facilities and clearly determine service levels and resources

Other

Essential

• Well motivated to manage a successful team of staff and promote a positive image of the departments
• Demonstrate a willingness to engage with staff
• Be a key member of the Facilities team, leading the team with hands on approach.
• Be influential in decision making processes
• Willing to act on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).