Job summary
Job Title: Receptionist/Ward clerk
Hours per week: Part time - 34.5 hours per week
Perm/Fixed Term: Permanent
Salary: £23,615 per annum
Closing Date: 27th January 2025
Interview Date: 11th February 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
- To provide a comprehensive ward clerk service to the ward area, ensuring the ward complies with good medical records practice in line with the George Eliot Hospital Medical Records Policy.
- To provide an efficient and professional clerical service to the Nursing, Medical and Surgical Teams.
- To communicate over the telephone and personally with patients, patients representatives and relatives relaying accurate and applicable information as required.
- To receive and welcome patients and relatives to the Ward area.
- To work as part of a team and support the Department to ensure consistent and effective administrative service is maintained at all times
**For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached**
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- Admit and discharge patients onto the Patient Administration System (Lorenzo) in a timely manner and ensure that the system is kept up to date and reflects the patients currently on the ward, including consultant/ speciality transfers.
- Ensure all relevant documentation is printed from Lorenzo and copies are available within the patients notes.
- To ensure that all patients hospital notes are up to date and sent back to Medical Records Department for filing and tracked in accordance with the Trust Case Note Tracking System
- Ensure all theatre lists are displayed on the wards and to prepare for admissions of patients and ensure that patient notes, where possible, are on the ward prior to the patients arriving.
- In line with the Trusts Medical Records Policy, ensure that all filing is kept up to date and filed correctly in the patients hospital notes.
- Welcome members of the public entering the Unit and ensure any queries that arise are dealt with.
- Greet patients on arrival to the Unit, check and update personal details as required. Maintain confidentiality at all times.
- To answer the ward telephone and ensure that information is correctly handled and disseminated appropriately.
- To assist the Nursing Team with appropriate administrative duties related to the overall functioning of the Unit.
- To ensure workstation and case note trolleys are kept tidy and organised and maintained to the standard of infection prevention standards.
- To manage patients outpatients appointments during their stay and on discharge.
- To arrange patient transport as required.
- Maintain confidentiality of information relating to patients, staff and the organisation at all times.
- Take lead responsibility for ward requisitions and maintaining ward stationary.
Job description
Job responsibilities
- Admit and discharge patients onto the Patient Administration System (Lorenzo) in a timely manner and ensure that the system is kept up to date and reflects the patients currently on the ward, including consultant/ speciality transfers.
- Ensure all relevant documentation is printed from Lorenzo and copies are available within the patients notes.
- To ensure that all patients hospital notes are up to date and sent back to Medical Records Department for filing and tracked in accordance with the Trust Case Note Tracking System
- Ensure all theatre lists are displayed on the wards and to prepare for admissions of patients and ensure that patient notes, where possible, are on the ward prior to the patients arriving.
- In line with the Trusts Medical Records Policy, ensure that all filing is kept up to date and filed correctly in the patients hospital notes.
- Welcome members of the public entering the Unit and ensure any queries that arise are dealt with.
- Greet patients on arrival to the Unit, check and update personal details as required. Maintain confidentiality at all times.
- To answer the ward telephone and ensure that information is correctly handled and disseminated appropriately.
- To assist the Nursing Team with appropriate administrative duties related to the overall functioning of the Unit.
- To ensure workstation and case note trolleys are kept tidy and organised and maintained to the standard of infection prevention standards.
- To manage patients outpatients appointments during their stay and on discharge.
- To arrange patient transport as required.
- Maintain confidentiality of information relating to patients, staff and the organisation at all times.
- Take lead responsibility for ward requisitions and maintaining ward stationary.
Person Specification
Qualification and Professional Training
Essential
- oEvidence of ability to priorities workload including working under pressure in order to meet deadlines
- oEvidence of ability to priorities workload including working under pressure in order to meet deadlines
- oGCSE in Maths
Experience and Knowledge
Essential
- Office environment experience
- Dealing with members of the general public
- Keyboard and typing skills
- Evidence of ability to priorities workload including working under pressure in order to meet deadlines
Desirable
- oAdministration experience within an NHS setting
Skills and Abilities
Essential
- oGood Organisational skills
- oAbility to multi-task
- oExcellent communication skills and interpersonal skills
Personal Qualities
Essential
- oExcellent time keeping
- oCalm, pleasant manner
- oAbility to work within a demanding environment
- oFlexible
Person Specification
Qualification and Professional Training
Essential
- oEvidence of ability to priorities workload including working under pressure in order to meet deadlines
- oEvidence of ability to priorities workload including working under pressure in order to meet deadlines
- oGCSE in Maths
Experience and Knowledge
Essential
- Office environment experience
- Dealing with members of the general public
- Keyboard and typing skills
- Evidence of ability to priorities workload including working under pressure in order to meet deadlines
Desirable
- oAdministration experience within an NHS setting
Skills and Abilities
Essential
- oGood Organisational skills
- oAbility to multi-task
- oExcellent communication skills and interpersonal skills
Personal Qualities
Essential
- oExcellent time keeping
- oCalm, pleasant manner
- oAbility to work within a demanding environment
- oFlexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
