Job summary
** Please note: previous applicants need not apply**
Job Title: Patient Services Booking Clerk
Hours per week: 37.5 hours per week (9.00 - 5.00 and 10.00 - 6.00 alternating shift patterns Monday - Friday)
Perm/Fixed Term: Permanent
Salary: £22,816 - £24,336 per annum
Closing Date: 24th January 2025
Interview Date: 7th February 2025 (subject to change)
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
- To provide an administration and operational services to the Patient Services Department. To manage and maintain the Trust Surgical Waiting Lists and Theatre Lists. To assist and support Team Leader where necessary in the day-to-day management of the department.
- The post holder will be responsible for their own workload and where identified work for a specific waiting speciality or Consultants waiting list. The post holder will ensure they identify problems arising during the course of their daily duties, arising from the management of the theatre list and waiting list to the Team Leader. The post holder will ensure they prioritise their workload to ensure their work is completed and up to date, in particular when taking Annual Leave.
About us
Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
Effective open communication
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
Prepare theatre list admissions for individual Consultants and for theatre operations and for non-theatre procedures by liaising with Consultants. Patients are identified from the waiting list reports taking into account the priority of the cases to the Surgeon. Identifying the suitability for Consultants, Registrars or other members of the team to perform an operation or procedure. Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached
Job description
Job responsibilities
Prepare theatre list admissions for individual Consultants and for theatre operations and for non-theatre procedures by liaising with Consultants. Patients are identified from the waiting list reports taking into account the priority of the cases to the Surgeon. Identifying the suitability for Consultants, Registrars or other members of the team to perform an operation or procedure. Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached
Person Specification
Experience and Knowledge
Essential
- Minimum 2 years administrative experience
- Knowledge of patient pathways
- Experience of autonomous working
Desirable
- Experience in working within healthcare setting
- Working knowledge of medical terminology
Qualification and Professional Training
Essential
- 4 GCSEs at grade C or above (must include Maths and English)Or equivalent
- Willing to complete learning/training courses appropriate to the development of the role
Desirable
- CLAIT, ECDL ,NVQ Business Admin /Customer Services Skills Level 2 or equivalent
Skills and Abilities
Essential
- Excellent communication skills
- Excellent attention to detail
- Use of computer systems with a high standard of data entry quality
- Excellent organisational skills
- Able to concentrate for long periods of time
- Able to work well under pressure and to strict deadlines
- Ability to Multi-task, and adapt to changing needs quickly and efficiently
- Able to work without direct supervision and on own initiative
- Good keyboard skills
Desirable
- Good knowledge of Microsoft packages
- Ability to deal with distressing situations
- Able to understand waiting times and make decisions on the information
- To have an understanding of MDT Coordinators and their work
Personal Qualities
Essential
- Capable of responding to requests and flexibility to changing requirements
- Systematic in work
- Ability to work without direct supervision, on own initiative and prioritise workload
- Good time management skills
- Good health record
- Able to work as part of a team, co -operating to work together and in conjunction with others and willing to help and assist wherever possible
- Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
Other
Essential
- Enthusiastic
- Ability to achieve goals and meet deadlines
Person Specification
Experience and Knowledge
Essential
- Minimum 2 years administrative experience
- Knowledge of patient pathways
- Experience of autonomous working
Desirable
- Experience in working within healthcare setting
- Working knowledge of medical terminology
Qualification and Professional Training
Essential
- 4 GCSEs at grade C or above (must include Maths and English)Or equivalent
- Willing to complete learning/training courses appropriate to the development of the role
Desirable
- CLAIT, ECDL ,NVQ Business Admin /Customer Services Skills Level 2 or equivalent
Skills and Abilities
Essential
- Excellent communication skills
- Excellent attention to detail
- Use of computer systems with a high standard of data entry quality
- Excellent organisational skills
- Able to concentrate for long periods of time
- Able to work well under pressure and to strict deadlines
- Ability to Multi-task, and adapt to changing needs quickly and efficiently
- Able to work without direct supervision and on own initiative
- Good keyboard skills
Desirable
- Good knowledge of Microsoft packages
- Ability to deal with distressing situations
- Able to understand waiting times and make decisions on the information
- To have an understanding of MDT Coordinators and their work
Personal Qualities
Essential
- Capable of responding to requests and flexibility to changing requirements
- Systematic in work
- Ability to work without direct supervision, on own initiative and prioritise workload
- Good time management skills
- Good health record
- Able to work as part of a team, co -operating to work together and in conjunction with others and willing to help and assist wherever possible
- Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
Other
Essential
- Enthusiastic
- Ability to achieve goals and meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
