Job summary
Job Title: Credit Controller
Hours per week: 37.5 hours per week (Monday to Friday)
Perm/Fixed Term: Permanent
Salary: £26,530 - £29,114 per annum
Closing Date: 12th January 2025
Interview Date: 20th January 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
As part of Shared Financial Services supporting George Eliot Hospital, South Warwickshire University Hospital and Wye Valley Hospital NHS Trusts', Innovate and Clinical Services the Credit Controller will be responsible for managing the debts of creditors ensuring timely payments are made in a manner which ensures a high quality standard of service and customer satisfaction.
Duties will include; reconciling invoices, resolving account queries and managing escalated debt recovery; ensuring consistency of collection decisions and procedures between accounts receivable department, finance control and management, accurately and in accordance with the SFI's and the departments internal credit control procedures.
Main duties of the job
Acting on behalf of the Trusts' to recover outstanding payments from all sectors of the business, the successful Credit Controller must be comfortable communicating clearly with NHS, Commercial and Private Individuals. Skills must include familiarity with accounts receivable procedures, regulations and reconciliation of accounts.
- Establish and maintain regular communications with clients.
- Maintaining accurate records and have experience in problem solving and negotiation skills towards payment resolutions.
- Processing irreconcilable debts for appropriate action through approved escalation steps.
- Delivery of monthly summarised debtors ledger position.
- Maintain an effective working relationship with other staff and departments to ensure delivery of a professional service.
- Reporting to management on outstanding issues and potential debtor problems.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- Raise debtor invoices/credit notes on receipt of requisitions from other departments in accordance with the Trusts Standing Financial Instructions and internal office procedures.
- Notify debtors by letter, email, telephone call or text of upcoming or outstanding invoices.
- Maintain monthly ledger reports to support resolution of all debts under query.
- Negotiate payment plans and settlements with debtors, including fixing terms and conditions.
- Maintain appropriate recordsin client accounts of interactions, such as payments, queries or resolutions in place.
- Reply promptly to client questions and concerns received by telephone or via written communication.
- Responsible for the recommendation and preparation of submissions for the debt collection agency for trace and against debtors who evade or refuse repayment according to the terms and conditions
- Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
- Ensure account statements, Invoices and reminders to be forwarded to clients each month, updating records when necessary.
- Establish and maintain regular communications with clients to facilitate periodic payments.
- Prepare month end summary reporting of top aged debt figures and status for NHS & Non-NHS
- Work as effectively for all responsibilities during hybrid home / office attendance.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- Raise debtor invoices/credit notes on receipt of requisitions from other departments in accordance with the Trusts Standing Financial Instructions and internal office procedures.
- Notify debtors by letter, email, telephone call or text of upcoming or outstanding invoices.
- Maintain monthly ledger reports to support resolution of all debts under query.
- Negotiate payment plans and settlements with debtors, including fixing terms and conditions.
- Maintain appropriate recordsin client accounts of interactions, such as payments, queries or resolutions in place.
- Reply promptly to client questions and concerns received by telephone or via written communication.
- Responsible for the recommendation and preparation of submissions for the debt collection agency for trace and against debtors who evade or refuse repayment according to the terms and conditions
- Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
- Ensure account statements, Invoices and reminders to be forwarded to clients each month, updating records when necessary.
- Establish and maintain regular communications with clients to facilitate periodic payments.
- Prepare month end summary reporting of top aged debt figures and status for NHS & Non-NHS
- Work as effectively for all responsibilities during hybrid home / office attendance.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Essential
- Minimum 2 years' experience in a credit control role
Desirable
- Previous experience within an NHS Finance environment
- Experience supervising staff
- Knowledge of Agreement of Balances within the NHS
- Knowledge of VAT input and output regulations
- Knowledge of VAT input and output regulations within NHS
Qualification and Professional Training
Essential
- Possess a pass in GCSE English and Mathematics or Accounting or equivalent qualification (grade C or above)
- NVQ Level 4/AAT Technician Level (or equivalent qualification) or 3 years finance office experience
Skills and Abilities
Essential
- Speed, accuracy and attention to detail
- Numeracy
- Ability to create and use spreadsheets - Excel - pivot and lookup tables
- Ability to use Microsoft Office packages: Word and Outlook
- Ability to understand and interpret information
- Standard keyboard skills
- Excellent communication skills - both orally and in writing
Desirable
- Ability to use financial packages - ability to use Integra
- Ability to use Integra software
- Standard keyboard skills - Typing/word processing qualification or proficiency/ECDL qualification
Person Specification
Experience and Knowledge
Essential
- Minimum 2 years' experience in a credit control role
Desirable
- Previous experience within an NHS Finance environment
- Experience supervising staff
- Knowledge of Agreement of Balances within the NHS
- Knowledge of VAT input and output regulations
- Knowledge of VAT input and output regulations within NHS
Qualification and Professional Training
Essential
- Possess a pass in GCSE English and Mathematics or Accounting or equivalent qualification (grade C or above)
- NVQ Level 4/AAT Technician Level (or equivalent qualification) or 3 years finance office experience
Skills and Abilities
Essential
- Speed, accuracy and attention to detail
- Numeracy
- Ability to create and use spreadsheets - Excel - pivot and lookup tables
- Ability to use Microsoft Office packages: Word and Outlook
- Ability to understand and interpret information
- Standard keyboard skills
- Excellent communication skills - both orally and in writing
Desirable
- Ability to use financial packages - ability to use Integra
- Ability to use Integra software
- Standard keyboard skills - Typing/word processing qualification or proficiency/ECDL qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
