Job summary
Job title: Operations Manager for Urgent and Emergency Care
Hours per week: 37.5 hours per week (On-call Rota) (flexible and full time)
Perm/Fixed Term: Permanent
Salary: £53,755 - £60,504 per annum
Closing Date: 26th December 2024
Interview Date: 16th January 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
- An exciting opportunity has arisen to join the Urgent and Emergency Care Directorate at George Eliot Hospital as an Operations Manager, supporting the UEC Leadership Team with the operational management of services.
- As the Operations Manager you will be responsible and accountable for the operational management and performance of a number of specialties; providing strong visible leadership in partnership with the Heads of Service, Clinical Leads and Directorate Management Team, driving through ambitious targets to continually improve operational and financial performance.
- You will possess exceptional leadership and communication skills and will be required to provide strong operational management on a daily basis. Experience in managing services within an acute setting, staff and budgets and implementing change is essential and having the confidence to work at a senior level.
- This post is integral to the operational running of the Urgent and Emergency Care Directorate and will play a major part in supporting the delivery of all access targets.
- The successful candidate will use their own leadership and operational experience to support the provision of high quality patient care and develop strong relationships with partners across the organisation.
- We are committed to achieving Equal Opportunities and operate a No Smoking Policy.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- Support the Deputy General Manager in developing service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resourcing implications.
- Identify areas of service improvement and opportunities.
- Lead the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay) Ensure data validation is completed to achieve required national and local RTT targets and milestones.
- Work across the division to ensure that the emergency access standards are consistently met for all patients.
- Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements.
- To manage administration and support staff employed within service / directorate.
- Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- Support the Deputy General Manager in developing service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resourcing implications.
- Identify areas of service improvement and opportunities.
- Lead the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay) Ensure data validation is completed to achieve required national and local RTT targets and milestones.
- Work across the division to ensure that the emergency access standards are consistently met for all patients.
- Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements.
- To manage administration and support staff employed within service / directorate.
- Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Essential
- Experience of management within the NHS setting
- Proven record of leading and effectively managing change across organizations
- Sound Knowledge of NHS agenda
- Evidence of leadership development
Desirable
- Project management experience
Qualifications and Professional Training
Essential
- Management qualification or equivalent management experience
- First degree or equivalent professional, academic qualification
- Evidence of on-going relevant professional training and development
Desirable
- Master's degree or equivalent level of experience
Skills and Abilities
Essential
- Working knowledge of structure, functions, culture and values of NHS and relationship with other agencies
- Understanding of IT systems and appreciation of their application and management in effective service delivery
- Knowledge and understanding of HR policies and practices, interpreting policies for local use
- Understanding of national, regional and local strategies and priorities
- Understanding of clinical and corporate governance agendas and the role of the CQC
- Knowledge of the business planning process and its application in service delivery.
- Knowledge of financial flows in the NHS and impact on service planning
Person Specification
Experience and Knowledge
Essential
- Experience of management within the NHS setting
- Proven record of leading and effectively managing change across organizations
- Sound Knowledge of NHS agenda
- Evidence of leadership development
Desirable
- Project management experience
Qualifications and Professional Training
Essential
- Management qualification or equivalent management experience
- First degree or equivalent professional, academic qualification
- Evidence of on-going relevant professional training and development
Desirable
- Master's degree or equivalent level of experience
Skills and Abilities
Essential
- Working knowledge of structure, functions, culture and values of NHS and relationship with other agencies
- Understanding of IT systems and appreciation of their application and management in effective service delivery
- Knowledge and understanding of HR policies and practices, interpreting policies for local use
- Understanding of national, regional and local strategies and priorities
- Understanding of clinical and corporate governance agendas and the role of the CQC
- Knowledge of the business planning process and its application in service delivery.
- Knowledge of financial flows in the NHS and impact on service planning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
