Job summary
Job Title: Band 2 Administration Clerk
Hours per week: 37.5 hours hours per week (long days, weekends, bank holidays)
Perm/Fixed Term: Permanent
Salary: £23,615 per annum
Closing Date: 23rd December 2024
Interview Date: 8th January 2025
The SDEC unit works in conjunction with Our Virtual Ward service at George Eliot Hospital to look to support our patients and receive the care they may need.
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
This is an exciting opportunity for an administrator for the SDEC unit to come and join our friendly team at GEH. The postholder will be able to further develop their skills and work within a skilled and fast-paced team. The Unit is a small, busy, and friendly team
The Same Day Emergency Care (SDEC) Unit is based across two clinical areas that consists of two clinical areas for its Planned and Unplanned (ED) pathways. The emergency department (ED) pathway working hours are 08.30-20.00 and our Planned pathway working hours are 07.30-20.00.
Main duties of the job
The SDEC unit provides provisions of same day care for the Acute Medicine Service at George Eliot Hospital which otherwise be admitted into hospital.
This care model, whereby patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed, and treated without being admitted to a ward, and if clinically safe to do so, will go home with the possibility of continued care through our planned pathway which the unit offers for example blood transfusions or iron infusions.
- To ensure that all patient notes are kept up to date and filing is filed in the notes in line with the George Eliot Hospital Medical Records Policy.
- To provide an efficient and professional clerical service to the Nursing, Medical and Surgical Teams.
- To communicate with internal and external professional bodies, e.g. other NHS Trust's, Coroner, Police, District Nurses and other Allied Healthcare Professionals.
- To communicate over the telephone and personally with patients, patients' representatives and relatives relaying accurate and applicable information as required.
- Participate in providing a seamless service that reaches across hospital and community.
- Have the ability and skills required for situations that are stressful and have barriers to communication.
- Participate in any physical care required.
- Be able to concentrate for long periods for report writing, research activities, audit and patient contact.
About us
Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- To make appointments for patients when they are discharged if required.
- To ensure that transport is booked for patients to be taken home when discharged if required.
- Take lead responsibility for ward requisitions and maintaining the ward stationery.
- Photocopy information for the Nursing Team and as and when required.
- To be responsible for the general tidiness of the workplace.
- Take lead responsibility to inform General Practitioners of all discharges/deaths by telephone within 24 hours.
- To contact IT Training Department to book training courses for members of staff as instructed by ward Senior Sister/Senior Charge Nurse.
- Prepare and fax correspondence as and when required.
- Welcome patients and members of the public entering the ward area and ensure any queries that arise are dealt with either by the Ward Clerk or relevant Nursing personnel.
- To answer telephone and ensure that information is correctly handled and disseminated appropriately.
- Ensure the Patient Administration System (Lorenzo) is kept up-to-date and reflects patients currently on the ward and also matches the whiteboard, including consultant/specialty transfers.
- Ensure all of the relevant documentation (front sheet and patient labels) is printed from Lorenzo and copies available in the notes for every patient.
- In line with the Trusts Medical Records Policy, ensure that all filing is kept up to date and filed correctly in the patient hospital notes, and that history and mount sheets are also up to date to facilitate Medical Staff ward rounds to be completed with the minimum of interruptions/delays.
- Take lead responsibility for ensuring that patients hospital case notes are up to date and sent back to the Medical Records Department for filing.
- Take lead responsibility after appropriate training, to divide oversized patient hospital notes into manageable volumes.
- Ensure case notes are tracked in accordance with the Trust Case Note Tracking Policy.
- Ensure that all relevant documentation is taken to the Bereavement Centre for deceased patients to enable Death Certificates and the first part of Cremation forms to be completed by doctors as soon as possible to ensure that relatives can be dealt with in a sensitive manner and facilitate funeral arrangements to be made without unnecessary delay.
- Prepare for admission of patients and ensure that patient notes, where possible, are on the ward before the patients arrive.
- Ensure that post for patients is distributed in an efficient and timely manner.
- To open and distribute mail for the multi-disciplinary team in an efficient and timely manner.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- To make appointments for patients when they are discharged if required.
- To ensure that transport is booked for patients to be taken home when discharged if required.
- Take lead responsibility for ward requisitions and maintaining the ward stationery.
- Photocopy information for the Nursing Team and as and when required.
- To be responsible for the general tidiness of the workplace.
- Take lead responsibility to inform General Practitioners of all discharges/deaths by telephone within 24 hours.
- To contact IT Training Department to book training courses for members of staff as instructed by ward Senior Sister/Senior Charge Nurse.
- Prepare and fax correspondence as and when required.
- Welcome patients and members of the public entering the ward area and ensure any queries that arise are dealt with either by the Ward Clerk or relevant Nursing personnel.
- To answer telephone and ensure that information is correctly handled and disseminated appropriately.
- Ensure the Patient Administration System (Lorenzo) is kept up-to-date and reflects patients currently on the ward and also matches the whiteboard, including consultant/specialty transfers.
- Ensure all of the relevant documentation (front sheet and patient labels) is printed from Lorenzo and copies available in the notes for every patient.
- In line with the Trusts Medical Records Policy, ensure that all filing is kept up to date and filed correctly in the patient hospital notes, and that history and mount sheets are also up to date to facilitate Medical Staff ward rounds to be completed with the minimum of interruptions/delays.
- Take lead responsibility for ensuring that patients hospital case notes are up to date and sent back to the Medical Records Department for filing.
- Take lead responsibility after appropriate training, to divide oversized patient hospital notes into manageable volumes.
- Ensure case notes are tracked in accordance with the Trust Case Note Tracking Policy.
- Ensure that all relevant documentation is taken to the Bereavement Centre for deceased patients to enable Death Certificates and the first part of Cremation forms to be completed by doctors as soon as possible to ensure that relatives can be dealt with in a sensitive manner and facilitate funeral arrangements to be made without unnecessary delay.
- Prepare for admission of patients and ensure that patient notes, where possible, are on the ward before the patients arrive.
- Ensure that post for patients is distributed in an efficient and timely manner.
- To open and distribute mail for the multi-disciplinary team in an efficient and timely manner.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Qualification and Professional Training
Essential
- Good standard of Education
- GCSE in English Language
Experience and Knowledge
Essential
- Dealing with members of the public
- Evidence of ability to prioritise workload including working under pressure in order to meet deadlines
Desirable
- Office environment experience
Skills and Abilities
Essential
- Good organisational skills
- Excellent communication skills and interpersonal skills
- Able to respond professionally
Personal Qualities
Essential
- Calm, Pleasant manner
- Approachable
Other
Essential
- Evidence of commitment to personal development
Trust Values
Essential
- Effective Open Communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Person Specification
Qualification and Professional Training
Essential
- Good standard of Education
- GCSE in English Language
Experience and Knowledge
Essential
- Dealing with members of the public
- Evidence of ability to prioritise workload including working under pressure in order to meet deadlines
Desirable
- Office environment experience
Skills and Abilities
Essential
- Good organisational skills
- Excellent communication skills and interpersonal skills
- Able to respond professionally
Personal Qualities
Essential
- Calm, Pleasant manner
- Approachable
Other
Essential
- Evidence of commitment to personal development
Trust Values
Essential
- Effective Open Communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
