Job summary
Job Title: Booking Clerk/Receptionist
Hours per week: 37.5 hours per week (six days working Monday - Saturday)
Perm/Fixed Term: Permanent
Salary: £23,615 per annum
Closing Date: 13th December 2024
Interview Date: 20th December 2024
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
- To ensure an effective and efficient booking service is provided within the Physiological Sciences Service.
- To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image.
- To provide an efficient and effective reception / clerical service to the Cardio-Respiratory Unit.
- Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment.
About us
Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
Effective open communication
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
- To draw up lists for operation sessions, in accordance with agreed protocols.
- To reschedule appointments and lists as necessary, according to agreed protocols.
- To provide information to patients about booking procedures and provide relevant leaflets and information packs.
- To assist with the maintenance and validation of waiting list information.
- Liaise with Consultant/Surgeons when compiling operation lists.
- Book patients for operations from peripheral clinics held at other hospitals.
- Provide provisional operation lists to surgeons for them to agree/alter as necessary.
- Book patients onto other hospital operation lists for day surgery.
- Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
- To be flexible and be willing to assist and cover other colleagues within the Unit.
- Welcome patients and members of the public entering the department.
- Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
- Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
- Complete the transfer of patients on Lorenzo system, in a timely manner.
- Make follow up outpatient appointments as required.
- Assist patients with any transport difficulties.
- Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
- Answer the telephone and take necessary action.
- Download information from Unisoft for endoscopy staff to submit reports to GPs.
- Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
- Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
- Follow the required procedure for all patients who do not attend on the day to ensure;
- Patient is removed from waiting list or receives another appointment
- Lorenzo is updated
- Details are given to the Ward Manager
- If clinics are not open to allow the booking of outpatient appointments inform relevant parties.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
- To draw up lists for operation sessions, in accordance with agreed protocols.
- To reschedule appointments and lists as necessary, according to agreed protocols.
- To provide information to patients about booking procedures and provide relevant leaflets and information packs.
- To assist with the maintenance and validation of waiting list information.
- Liaise with Consultant/Surgeons when compiling operation lists.
- Book patients for operations from peripheral clinics held at other hospitals.
- Provide provisional operation lists to surgeons for them to agree/alter as necessary.
- Book patients onto other hospital operation lists for day surgery.
- Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
- To be flexible and be willing to assist and cover other colleagues within the Unit.
- Welcome patients and members of the public entering the department.
- Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
- Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
- Complete the transfer of patients on Lorenzo system, in a timely manner.
- Make follow up outpatient appointments as required.
- Assist patients with any transport difficulties.
- Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
- Answer the telephone and take necessary action.
- Download information from Unisoft for endoscopy staff to submit reports to GPs.
- Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
- Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
- Follow the required procedure for all patients who do not attend on the day to ensure;
- Patient is removed from waiting list or receives another appointment
- Lorenzo is updated
- Details are given to the Ward Manager
- If clinics are not open to allow the booking of outpatient appointments inform relevant parties.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Qualification and Professional Training
Essential
- Basic numeric & literacy skills
- Good standard education
- Good standard of general education
- RSA 2 typing or equivalent
Desirable
- Key - board skills RSA II or equivalent
Skills and Abilities
Essential
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations compassionately
- Demonstrate the need for Tact, diplomacy and resilience as required
- Ability to adapt to change
- Commitment to personal development and service improvement
- Knowledge of computer systems
- Pay attention to detail and accuracy
- Positive and flexible approach to work
- Able to carry out daily duties and meet deadlines
Experience and Knowledge
Essential
- Experience of working with the public
- Computer skills including creation of databases
- Experience of working in a health care environment
Desirable
- Experience of working in an office environment
- Familiar with Lorenzo or similar system
Personal Qualities
Essential
- Good organisational skills
- Good presentation skills
- Able to supervise staff on a daily basis
- Good level of verbal and written communication
- Able to demonstrate good persuasion and influencing skills
- Able to apply tact and sensitivity to establish trust and confidence
- Able to manage difficult and distressing situations effectively within own remit and know when to escalate to an appropriate manager
- Able to analyse problems and initiate appropriate solutions effectively
Other
Essential
- Flexible to the needs of the Service
- Ensure high levels of confidentiality and communication are maintained
- Frequent and long period spent sitting at a desk using a keyboard
- A commitment to Equal Opportunities
Person Specification
Qualification and Professional Training
Essential
- Basic numeric & literacy skills
- Good standard education
- Good standard of general education
- RSA 2 typing or equivalent
Desirable
- Key - board skills RSA II or equivalent
Skills and Abilities
Essential
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations compassionately
- Demonstrate the need for Tact, diplomacy and resilience as required
- Ability to adapt to change
- Commitment to personal development and service improvement
- Knowledge of computer systems
- Pay attention to detail and accuracy
- Positive and flexible approach to work
- Able to carry out daily duties and meet deadlines
Experience and Knowledge
Essential
- Experience of working with the public
- Computer skills including creation of databases
- Experience of working in a health care environment
Desirable
- Experience of working in an office environment
- Familiar with Lorenzo or similar system
Personal Qualities
Essential
- Good organisational skills
- Good presentation skills
- Able to supervise staff on a daily basis
- Good level of verbal and written communication
- Able to demonstrate good persuasion and influencing skills
- Able to apply tact and sensitivity to establish trust and confidence
- Able to manage difficult and distressing situations effectively within own remit and know when to escalate to an appropriate manager
- Able to analyse problems and initiate appropriate solutions effectively
Other
Essential
- Flexible to the needs of the Service
- Ensure high levels of confidentiality and communication are maintained
- Frequent and long period spent sitting at a desk using a keyboard
- A commitment to Equal Opportunities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
