Job summary
Job Title: Driver Services Coordinator
Perm/Fixed Term:37.5 hours per week (hours to be worked over Monday - Friday)
Salary: £24,071- £25,674 per annum pro rata
Closing Date: 24th November 2024 (this postmay close early due to high numbers of applications, so you are advised to apply promptly).
Interview Date: 2nd of December 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
- To have principal responsibility for the day to day running, receiving and issuing requests of the Trusts volunteer driver service.
- To have principal responsibility to keep current and maintain the volunteer driver service key documents [schedule, Calendar, Task Log] and inbox. Ensure that written and verbal communication is accurate and professional.
- To promote and directly assist in developing the voluntary transport service in line with the voluntary services strategy to support and complement Trust objectives.
- To oversee the volunteer drivers with regards to training, wellbeing and reimbursement [through the Trust finance department].
- To act as the main link with other volunteer Transport / Drive organisations including Blood Bikes and Swift Assist.
- To be a daily point of contact for enquiries, from staff, service users, patients and drivers.
- To provide statistics, record and report adverse events [example; failed deliveries] to the Voluntary services team to aid monitoring, effectiveness and to review the on-going success of the programme.
About us
Here at George Eliot, our vision to 'excel at patient care' takes centre stage. An ever-evolving clinically-led acute service provider, we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values, which underpin everything we do. Our values are not just words on a piece of paper, and they bond us together, reflect our ambition and shape who we are:
Effective open communication
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- Co-ordinate the day to day running of the voluntary transport service involving complex planning to tight deadlines to ensure that requests are met efficiently.
- Use agreed Key documents to record driver availability organise, implement rotas and delivery schedules to ensure the provision of a robust and reliable service.
- Be prepared to respond calmly to exceptional situations which may necessitate the immediate re- organisation and re-allocation of drivers rotas and provide reassurance and practical assistance for the volunteer drivers to ensure continuity.
- To be responsible for the timely collection of a range of data for the voluntary services manager for official reporting and monitoring purposes. Including questionnaires and surveys
- Attend the Weekly Team and Talent Pool meeting, to participate, receive and provide information relating to the driver service, volunteering services and the Trust.
- Ensure plans are in place to mitigate any risks associated with volunteer driving scheme for [example extreme weather], raising where necessary to the Voluntary Services Manager.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Job description
Job responsibilities
- Co-ordinate the day to day running of the voluntary transport service involving complex planning to tight deadlines to ensure that requests are met efficiently.
- Use agreed Key documents to record driver availability organise, implement rotas and delivery schedules to ensure the provision of a robust and reliable service.
- Be prepared to respond calmly to exceptional situations which may necessitate the immediate re- organisation and re-allocation of drivers rotas and provide reassurance and practical assistance for the volunteer drivers to ensure continuity.
- To be responsible for the timely collection of a range of data for the voluntary services manager for official reporting and monitoring purposes. Including questionnaires and surveys
- Attend the Weekly Team and Talent Pool meeting, to participate, receive and provide information relating to the driver service, volunteering services and the Trust.
- Ensure plans are in place to mitigate any risks associated with volunteer driving scheme for [example extreme weather], raising where necessary to the Voluntary Services Manager.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
Experience and Knowledge
Essential
- Good experience of using MS Office applications, particularly Word, Excel and Outlook
- Previous experience in an office environment and of office procedures
- Previous experience of working in a team
- Previous experience of complex planning to tight deadlines, working with rotas and booking systems
- Personal experience / awareness of Volunteering
Desirable
- Minimum of one years' experience working in the NHS, or Voluntary Sector - preferably in a customer facing role.
Qualification and Professional Training
Essential
- NVQ or RSA level 2/3 or equivalent in Business/Administration or relevant experience
- Experience of MS Office in particular Excel
Skills and Abilities
Essential
- Ability to work to tight deadlines and respond promptly and sensitively to enquiries from staff and members of the local community
- Ability to input information onto, and retrieve data from, excel and a range of databases
- Analytical and judgement skills to prioritise and balance conflicting demands in a busy Environment
- Ability to work flexibly and on own initiative with confidence
Personal Qualities
Essential
- Self-motivating with ability to work unsupervised and drive forward projects within the post- holder's remit
- A team player who will participate fully in team development
- Excellent communication skills in writing and verbally
- Enthusiastic about volunteering
- Able to work in an organized and methodical manner
Other
Essential
- Understanding of the practical application of equal opportunities policies. Commitment to Equality & Valuing Diversity Principles
- Knowledge of patient confidentiality and data protection legislation.
- To be strictly non-smoking / vaping whilst on site.
Trust Values
Essential
- Effective open communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Person Specification
Experience and Knowledge
Essential
- Good experience of using MS Office applications, particularly Word, Excel and Outlook
- Previous experience in an office environment and of office procedures
- Previous experience of working in a team
- Previous experience of complex planning to tight deadlines, working with rotas and booking systems
- Personal experience / awareness of Volunteering
Desirable
- Minimum of one years' experience working in the NHS, or Voluntary Sector - preferably in a customer facing role.
Qualification and Professional Training
Essential
- NVQ or RSA level 2/3 or equivalent in Business/Administration or relevant experience
- Experience of MS Office in particular Excel
Skills and Abilities
Essential
- Ability to work to tight deadlines and respond promptly and sensitively to enquiries from staff and members of the local community
- Ability to input information onto, and retrieve data from, excel and a range of databases
- Analytical and judgement skills to prioritise and balance conflicting demands in a busy Environment
- Ability to work flexibly and on own initiative with confidence
Personal Qualities
Essential
- Self-motivating with ability to work unsupervised and drive forward projects within the post- holder's remit
- A team player who will participate fully in team development
- Excellent communication skills in writing and verbally
- Enthusiastic about volunteering
- Able to work in an organized and methodical manner
Other
Essential
- Understanding of the practical application of equal opportunities policies. Commitment to Equality & Valuing Diversity Principles
- Knowledge of patient confidentiality and data protection legislation.
- To be strictly non-smoking / vaping whilst on site.
Trust Values
Essential
- Effective open communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
