Job summary
Job Title: Voluntary Services Officer
Hours per week: 37.5 Hours per week
Perm/Fixed Term: Permanent
Salary: £26,530-£29,114 per annum
Closing Date: 6th October 2024
Interview Date: 15th October 2024
This post may close early due to high numbers of
applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email;
please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your
passion, commitment and expertise and enjoy the opportunities to make a
difference every day.
#JoinTeamEliot
Main duties of the job
Provide guidance, advice and support to the Voluntary Services Manager and other recruiting managers and applicants during all stages of the volunteer recruitment process. Ensure that all communications and interactions are timely and the recruitment process is a positive experience for all parties.
To line manage the Volunteer Welcome Point admin assistant, offer leadership, guidance and support in line with agreed objectives/job purpose.
Be a champion for best practice in Volunteer recruitment, engage with other Voluntary and NHS organisations to share learning and develop successful programmes.
Be an expert on the application and processing of DBS's, verification of identity and the robust management and storage of personal information. Undertaking pre-placement [Volunteering] checks and issuing resourcing schedules to timescale; monitoring and identifying any outstanding clearances.
Ensure Volunteer Management Software [Better Impact] is utilised effectively and accurately maintained.
Ensure required paper based records are secure and accurately maintained, and retained in accordance with Trust Policy.
To be responsible for the timely collection of a range of data for the voluntary services manager for official reporting and monitoring purposes [to include designing questionnaires and surveys.
About us
Here at George Eliot our vision to 'excel at patient
care' taking centre stage. An ever evolving clinically- led acute
service provider we are on a journey to continually provide high quality, safe
and responsive health services delivered by inspiring and compassionate staff
who share our corporate values:
Effective open communication
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum
annual leave plus bank holidays, cycle to work scheme, flexible working,
extensive in-house course learning directory, buying and selling of annual
leave, subsidised restaurant, tranquillity garden and generous subsidised
on-site parking.
Job description
Job responsibilities
Be and advocate for Volunteer Resourcing across the organisation taking part in promoting the team, its purpose and its importance inside and outside the trust.
To work directly with the Voluntary Services Manager and other trust recruiting managers to guide them through the full volunteer recruitment cycle including identifying requirements for volunteering roles and opportunities, specialised training advertising, shortlisting, assessment [if appropriate], pre-placement checks , buddies, induction and first day arrangements.
Work directly with the Voluntary Services Manager to review Volunteering recruitment literature and service fliers; provide role outlines [Activities], availability schedules and templates, recommending and influencing changes as appropriate.
Attend the Weekly Team and Talent Pool meeting, to participate in discussions and reviews, receive and provide critical information relating to Volunteer Recruitment, other volunteering projects and the wider Trust.
To meet regularly with the Voluntary Services Manager to understand resourcing requirements, identify issues, actively proposing solutions.
To review the applicant tracking system dashboard on Better Impact at agreed intervals throughout each week; actively identifying, bottlenecks and progressing applications ready to the next stage. Keeping candidates informed to ensure a positive experience, within agreed timescales
Job description
Job responsibilities
Be and advocate for Volunteer Resourcing across the organisation taking part in promoting the team, its purpose and its importance inside and outside the trust.
To work directly with the Voluntary Services Manager and other trust recruiting managers to guide them through the full volunteer recruitment cycle including identifying requirements for volunteering roles and opportunities, specialised training advertising, shortlisting, assessment [if appropriate], pre-placement checks , buddies, induction and first day arrangements.
Work directly with the Voluntary Services Manager to review Volunteering recruitment literature and service fliers; provide role outlines [Activities], availability schedules and templates, recommending and influencing changes as appropriate.
Attend the Weekly Team and Talent Pool meeting, to participate in discussions and reviews, receive and provide critical information relating to Volunteer Recruitment, other volunteering projects and the wider Trust.
To meet regularly with the Voluntary Services Manager to understand resourcing requirements, identify issues, actively proposing solutions.
To review the applicant tracking system dashboard on Better Impact at agreed intervals throughout each week; actively identifying, bottlenecks and progressing applications ready to the next stage. Keeping candidates informed to ensure a positive experience, within agreed timescales
Person Specification
Experience and Knowledge
Essential
- A minimum of 12 months previous end to end recruitment administration experience preferably in a large, complex organisation.
- Basic knowledge of GDPR and how it affects recruitment.
- Previous experience of being responsible for timely submission of hours and leave allocation on behalf of a Team to ensure service cover
- Working to time frames and tight deadlines to ensure the approval and submission of trust documentation for example timesheets.
- Previous experience of investigating and resolving complex payroll queries.
Desirable
- Experience of supervising more junior staff/team leader
- Experience of using computerised and web based HR information systems, e.g. ESR, DBS, NHS Jobs
- Competent user of the full MS Office Suite. Including intermediate use of Excel.
Qualification and Professional Training
Essential
- Educated to diploma level, ILM 3 or equivalent relevant extensive experience in dealing with a range of HR processes relating to recruitment, employment or /volunteer recruitment and retention.
Other
Essential
- Flexible and Reliable - requirement to attend occasional career events in an evening or a weekend.
- Satisfactory Employment Checks
- Daily VDU use
- Able to concentrate for long periods of time on complex data and computer systems.
Skills and Abilities
Essential
- Excellent verbal and written communication skills including the ability to contribute to the written development of policies, standard operating procedures for administration processes, senior reports and correspondences.
- Ability to analyse situations, identify obstacles, make interpretations and advise on potential solutions
- oAbility to handle multiple priorities and work with speed and accuracy simultaneously with unpredictable interruptions.
- Ability to work on own initiative and make decisions.
- Take responsibility for compliance and quality checking of own work.
- Ability to build and maintain effective working relationships and communicate at all levels in person and in writing.
- Ability to identify and develop improvements in service delivery.
- Ability to stay calm and act with tact, sensitivity and diplomacy when faced with emotive situations either face to face or on the telephone.
- Ability to listen and focus; with attention to detail when dealing with complex matters such as recording confidential meeting notes, references and testimonials.
Personal Qualities
Essential
- Positive attitude to work and willing to take responsibility for personal development.
- Effective team player, adaptable and committed.
- Highly organized.
- Resilient.
Trust Values
Essential
- Effective open communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Person Specification
Experience and Knowledge
Essential
- A minimum of 12 months previous end to end recruitment administration experience preferably in a large, complex organisation.
- Basic knowledge of GDPR and how it affects recruitment.
- Previous experience of being responsible for timely submission of hours and leave allocation on behalf of a Team to ensure service cover
- Working to time frames and tight deadlines to ensure the approval and submission of trust documentation for example timesheets.
- Previous experience of investigating and resolving complex payroll queries.
Desirable
- Experience of supervising more junior staff/team leader
- Experience of using computerised and web based HR information systems, e.g. ESR, DBS, NHS Jobs
- Competent user of the full MS Office Suite. Including intermediate use of Excel.
Qualification and Professional Training
Essential
- Educated to diploma level, ILM 3 or equivalent relevant extensive experience in dealing with a range of HR processes relating to recruitment, employment or /volunteer recruitment and retention.
Other
Essential
- Flexible and Reliable - requirement to attend occasional career events in an evening or a weekend.
- Satisfactory Employment Checks
- Daily VDU use
- Able to concentrate for long periods of time on complex data and computer systems.
Skills and Abilities
Essential
- Excellent verbal and written communication skills including the ability to contribute to the written development of policies, standard operating procedures for administration processes, senior reports and correspondences.
- Ability to analyse situations, identify obstacles, make interpretations and advise on potential solutions
- oAbility to handle multiple priorities and work with speed and accuracy simultaneously with unpredictable interruptions.
- Ability to work on own initiative and make decisions.
- Take responsibility for compliance and quality checking of own work.
- Ability to build and maintain effective working relationships and communicate at all levels in person and in writing.
- Ability to identify and develop improvements in service delivery.
- Ability to stay calm and act with tact, sensitivity and diplomacy when faced with emotive situations either face to face or on the telephone.
- Ability to listen and focus; with attention to detail when dealing with complex matters such as recording confidential meeting notes, references and testimonials.
Personal Qualities
Essential
- Positive attitude to work and willing to take responsibility for personal development.
- Effective team player, adaptable and committed.
- Highly organized.
- Resilient.
Trust Values
Essential
- Effective open communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
