Job summary
Job Title: Deputy Operational Manager (Patient Access)
Hours per week: 37.5 hours per week
Perm/Fixed Term: Permanent
Salary: £43,742-£50,056 per annum
Please note if you commence in post prior to October 2024, you will be paid in line with 2023/2024 agenda for change pay scales.
Closing Date: 15th September 2024
Interview Date: 9th October 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
Support the Operational Manager and Head of Patient Access in the development and provision of a comprehensive, high quality, patient centred care service within the resources available.
The post has key functions: provide lead responsibility for the RTT validation team and RTT training across the trust, keeping themselves informed of policy and technical developments in patient choice and booking processes.
To deputise for the Operational manager when required.
The post holder would be expected to liaise and engage with the Operational, General Managers/ Departmental Managers/ Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of patient bookings and RTT across the trust.
About us
Here at George Eliot our vision to'excel at patient care'takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits:On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
1. Ensuring clear communication providing and receiving complex sensitive information.
2. Use specialist knowledge across a range of work procedures to implement robust policies for own work area and propose changes as applicable, to deliver business objectives and agreed targets.
3. Collaborating with Operational Manager and Head of Patient Access to ensure sound operational management of all areas with robust systems that are continuously improved.
4. Liaising with General Managers and specialties regarding their inpatient activity, highlighting and escalating any issues as well as providing advice and support.
5. Lead the delivery of operational performance of RTT and training to achieve delivery of national and local targets, the development and delivery of improvement plans and reengineering of roles/models of care.
6. To build a training package for RTT and associated PAS administrative processes with a view to training new starters and to consolidate existing RTT knowledge across the Trust as part of a mandatory training program and provide bespoke training to the clinical and administration teams to ensure that they are following best practice within their departments.
7. Regularly monitor trusts KPIs in line with the RTT Standard Operating Procedures and Patient access policy and monitoring of the daily PTLs and highlight any concerns to the appropriate Operational Managers.
8. Liaise with the Operational / Head of Patient Access and the Corporate Financial Business Partner agree and deliver against financial and activity profiles, identify risks and implement and review risk reduction strategies.
9. Responsible for departmental budget and lead Implementation and review robust systems and processes so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
10. Responsible as line manager for HR function and implement HR and governance strategies and policies to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
11. Use analytical skills involving complex facts or situations and judgement to interpret comparisons and benchmarking.
12. To foster good working relationship with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies.
13. The post holder will work independently to decide how results or service improvement are best achieved referring where necessary to external reference points.
14. Plan and organise a broad range of complex activities including the formulation of plans.
15. Collaborate with the Operational / Head of Patient Access in managing staff within the team including regularly reviewing establishments to ensure Organisational efficiency and clinical excellence.
16. Responsible for data entry, text processing and storage of data onto data bases.
17. Monitoring of text messaging program and to oversee validation of all patients down to 10 weeks on the PTL and Patient Initiated Digital mutual aid patients and their administrative process.
Job description
Job responsibilities
1. Ensuring clear communication providing and receiving complex sensitive information.
2. Use specialist knowledge across a range of work procedures to implement robust policies for own work area and propose changes as applicable, to deliver business objectives and agreed targets.
3. Collaborating with Operational Manager and Head of Patient Access to ensure sound operational management of all areas with robust systems that are continuously improved.
4. Liaising with General Managers and specialties regarding their inpatient activity, highlighting and escalating any issues as well as providing advice and support.
5. Lead the delivery of operational performance of RTT and training to achieve delivery of national and local targets, the development and delivery of improvement plans and reengineering of roles/models of care.
6. To build a training package for RTT and associated PAS administrative processes with a view to training new starters and to consolidate existing RTT knowledge across the Trust as part of a mandatory training program and provide bespoke training to the clinical and administration teams to ensure that they are following best practice within their departments.
7. Regularly monitor trusts KPIs in line with the RTT Standard Operating Procedures and Patient access policy and monitoring of the daily PTLs and highlight any concerns to the appropriate Operational Managers.
8. Liaise with the Operational / Head of Patient Access and the Corporate Financial Business Partner agree and deliver against financial and activity profiles, identify risks and implement and review risk reduction strategies.
9. Responsible for departmental budget and lead Implementation and review robust systems and processes so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
10. Responsible as line manager for HR function and implement HR and governance strategies and policies to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
11. Use analytical skills involving complex facts or situations and judgement to interpret comparisons and benchmarking.
12. To foster good working relationship with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies.
13. The post holder will work independently to decide how results or service improvement are best achieved referring where necessary to external reference points.
14. Plan and organise a broad range of complex activities including the formulation of plans.
15. Collaborate with the Operational / Head of Patient Access in managing staff within the team including regularly reviewing establishments to ensure Organisational efficiency and clinical excellence.
16. Responsible for data entry, text processing and storage of data onto data bases.
17. Monitoring of text messaging program and to oversee validation of all patients down to 10 weeks on the PTL and Patient Initiated Digital mutual aid patients and their administrative process.
Person Specification
Experience and Knowledge
Essential
- Evidence of continued professional development
- Evidence of service delivery within a healthcare setting
- Information analysis, business planning in a multi-disciplinary Setting
- Experience of dealing with staff management issues
- Sound leadership abilities
- Evidence of RTT experience
Desirable
- Experience of Project management
- Track record in managing and delivering change programs
- Awareness of current NHS issues
Qualification(s) and Professional Training
Essential
- Degree or equivalent level of ability gained through substantial NHS experience in a management setting
- Specialist knowledge across a range of work procedures including RTT
Desirable
- Postgraduate Qualification or equivalent
Skills and Abilities
Essential
- Excellent communication skills both written and verbal
- Excellent interpersonal and facilitation skills
- Ability to negotiate, influence and persuade staff at all levels
- Analytical and problem solving ability
Desirable
- Excellent understanding and ability to use IT
Personal Qualities
Essential
- Enthusiastic and self-motivated
- Evidence of continual professional development
- Innovative and articulate
- Ability to work on own initiative
- Good team worker
Person Specification
Experience and Knowledge
Essential
- Evidence of continued professional development
- Evidence of service delivery within a healthcare setting
- Information analysis, business planning in a multi-disciplinary Setting
- Experience of dealing with staff management issues
- Sound leadership abilities
- Evidence of RTT experience
Desirable
- Experience of Project management
- Track record in managing and delivering change programs
- Awareness of current NHS issues
Qualification(s) and Professional Training
Essential
- Degree or equivalent level of ability gained through substantial NHS experience in a management setting
- Specialist knowledge across a range of work procedures including RTT
Desirable
- Postgraduate Qualification or equivalent
Skills and Abilities
Essential
- Excellent communication skills both written and verbal
- Excellent interpersonal and facilitation skills
- Ability to negotiate, influence and persuade staff at all levels
- Analytical and problem solving ability
Desirable
- Excellent understanding and ability to use IT
Personal Qualities
Essential
- Enthusiastic and self-motivated
- Evidence of continual professional development
- Innovative and articulate
- Ability to work on own initiative
- Good team worker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
