Job summary
Job Title: Administration Clerk - Breast Care
Hours per week: 37.5 hours per week
Perm/Fixed Term - Permanent
Salary -£22,383 per annum
Please note if you commence in post prior to October
2024, you will be paid in line with 2023/2024 agenda for change pay scales.
Closing Date - 6th September 2024
Interview Date - 24th September 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
To provide an efficient administrative support service to the Breast Care Unit.
To provide a specialised, comprehensive and confidential administration and booking service to the Surgical Directorate adhering to Trust and National standards, policies and procedures.
To act as a source of advice and guidance regarding the service.
For further information, please refer to the Job Description and Personal Specification.
About us
Here at George Eliot our vision to'excel at patient care'takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
Registration of internal referrals
Management of e-referrals on the Electronic Referral Service (eRs)
Booking of all patient appointments in line with Trust and National targets
For further information, please refer to the Job Description and Personal Specification.
Job description
Job responsibilities
Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
Registration of internal referrals
Management of e-referrals on the Electronic Referral Service (eRs)
Booking of all patient appointments in line with Trust and National targets
For further information, please refer to the Job Description and Personal Specification.
Person Specification
qualification and professional training
Essential
- a good standard of education
experience and knowledge
Essential
- 1 year general office experience
skills and abilities
Essential
- ability to work to deadlines
- able to work under pressure
- good computer or keyboard skills
- ability to maintain clear and concise records
- knowledge of alpha numerical filing systems
- customer service skills
Desirable
- knowledge of waiting lists issues
Personal qualities
Essential
- good communication skills
- understanding of confidentiality
- good organisation skills
- able to prioritise own workload
- able to work under pressure
- methodical and accurate
- flexible approach to the needs of the department
- good telephone manner
- confident
- team member
- patient and precise
- smart appearance
other
Essential
- willingness to undertake any training necessary
- must be able to work unsupervised
Desirable
- willingness to cover colleagues in their abscence
Person Specification
qualification and professional training
Essential
- a good standard of education
experience and knowledge
Essential
- 1 year general office experience
skills and abilities
Essential
- ability to work to deadlines
- able to work under pressure
- good computer or keyboard skills
- ability to maintain clear and concise records
- knowledge of alpha numerical filing systems
- customer service skills
Desirable
- knowledge of waiting lists issues
Personal qualities
Essential
- good communication skills
- understanding of confidentiality
- good organisation skills
- able to prioritise own workload
- able to work under pressure
- methodical and accurate
- flexible approach to the needs of the department
- good telephone manner
- confident
- team member
- patient and precise
- smart appearance
other
Essential
- willingness to undertake any training necessary
- must be able to work unsupervised
Desirable
- willingness to cover colleagues in their abscence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
