Job summary
To provide a comprehensive and confidential administration service, working within the Reception and Booking team in accordance with Departmental, Trust and National standards, policies, and procedures. Assisting and supporting the Community Diagnostics Centre Deputy Operations manager and the Services within the CDC where necessary, in the day-to-day management of their areas.
Main duties of the job
o Deal with all telephone calls relating to the CDC appointment and booking system, ensuring all calls are dealt with in a polite, pleasant, and professional manner.
o Greet patients, check, and update details including ethnicity on the PAS and Soliton system according to the data quality standards and the Patient Access Policy. Direct patients to the appropriate area.
o Booking of all patient's appointments in line with the National time targets for diagnostics.
About us
Our EXCEL values are at the heart of everything we do and how we treat each other. They were developed by our colleagues and describe what we think is important, including:
Effective open communication
Excellence and safety in all that we do
Challenge but support
Expect respect and dignity
Local healthcare that inspires confidence
Job description
Job responsibilities
To act as a first point of contact for dealing with enquiries and take the necessary action, liaising and effectively communicating at all levels using written, oral, and electronic methods.
Job description
Job responsibilities
To act as a first point of contact for dealing with enquiries and take the necessary action, liaising and effectively communicating at all levels using written, oral, and electronic methods.
Person Specification
Experience and Knowledge
Essential
- Proven experience of delivering a wide range of administration tasks to a high standard, in a patient/service focussed environment
- Experience of delivering objectives with a constantly changing environment
- Experience of dealing with patients and the public in a polite, pleasant, and professional manner
- Maintain patient details according to data quality standards
- Knowledge of National time targets for diagnostics
- Knowledge of paper and electronic records management
Desirable
- Experience of working in an NHS/Medical services environment
- Knowledge of Electronic Referral Service (eRs)
- Ability to deliver a high level of accuracy and consistency in all work undertaken
- Knowledge of medical terminology
Qualification(s) and Professional Training
Essential
- GCSE's at Level 5 or above
- Good Customer service skills
Desirable
- NVQ Level 2 Administration
- Previous experience of administration in the health sector
Skills and Abilities
Essential
- Good attention to detail
- Good standard of literacy and IT skills
- Ability to work calmly under pressure and prioritise workload
- Excellent communication skills
- Confidentiality and adherence to Data Protection protocols
Personal Qualities
Essential
- Ability to establish effective working relationship
- Excellent inter-personal skills
- Reliability and Flexibility
- Able to work on own initiative
- Committed team player
- Emotional resilience
- Ability to undertake further training and development as required
Trust Values
Essential
- Effective Open Communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Person Specification
Experience and Knowledge
Essential
- Proven experience of delivering a wide range of administration tasks to a high standard, in a patient/service focussed environment
- Experience of delivering objectives with a constantly changing environment
- Experience of dealing with patients and the public in a polite, pleasant, and professional manner
- Maintain patient details according to data quality standards
- Knowledge of National time targets for diagnostics
- Knowledge of paper and electronic records management
Desirable
- Experience of working in an NHS/Medical services environment
- Knowledge of Electronic Referral Service (eRs)
- Ability to deliver a high level of accuracy and consistency in all work undertaken
- Knowledge of medical terminology
Qualification(s) and Professional Training
Essential
- GCSE's at Level 5 or above
- Good Customer service skills
Desirable
- NVQ Level 2 Administration
- Previous experience of administration in the health sector
Skills and Abilities
Essential
- Good attention to detail
- Good standard of literacy and IT skills
- Ability to work calmly under pressure and prioritise workload
- Excellent communication skills
- Confidentiality and adherence to Data Protection protocols
Personal Qualities
Essential
- Ability to establish effective working relationship
- Excellent inter-personal skills
- Reliability and Flexibility
- Able to work on own initiative
- Committed team player
- Emotional resilience
- Ability to undertake further training and development as required
Trust Values
Essential
- Effective Open Communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
