Job summary
Job Title - Administration Clerk - Audiology
Hours per week-Full time 37.5 hours per week
Perm/Fixed Term-Permanent
Salary - £ 22816 - £ 24336
Closing date: Midnight 9 August 2024
Interview Date: Thursday29 August 2024
This post may close early due to the high number of applications so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Careers at George Eliot - 'Where you make a difference'
Main duties of the job
The Administration Clerk for Audiology will provide comprehensive administration and secretarial support to the Audiology Team. The post holder will be expected to use their own initiative and be able to work unsupervised, undertaking specific projects as and when necessary.
The post holder must be able to plan and manage a range of complex duties, organise their work to meet deadlines and respond professionally to enquiries both internal and external to the organisation. The post holder will participate as a member of the Audiology Team, in the efficient and effective running of the department. This department is a public facing service within the organisation and a professional approach to customer service, both internal and external is essential.
About us
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do.
Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- To manage and prioritise workload effectively and be able to work unsupervised using own initiative.
- To receive incoming telephone calls and correspondence, and deal with queries at source as applicable. To take accurate messages and direct to the appropriate recipient in a timely manner.
Manage complex and sensitive enquiries, including complaints, with tact, sensitivity and empathy, taking appropriate action.
- To generate a range of documentation including newsletter, emails, letters and reports to a professional standard.
- Day to day office management such as welcoming patients, visitors, booking patient appointments, supporting staff queries, administrative duties to include typing, photocopying, scanning, office health and safety and organisation. To actively deal with queries, which may include gaining responses from others/requests for information.
- To support service data collection by developing spreadsheets and databases to collect, collate and present information in appropriate formats as required.
- To assist in the maintenance of office filing systems ensuring all documents are accurately and appropriately archived.
- To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems.
- To participate in the introduction of new procedures, policies or technology.
- Responsible for ordering and maintaining stock control of equipment and stationery and using electronic ordering systems.
- To coordinate arrangements and preparation for events, meetings, training and the calibration of clinical equipment on behalf of the service.
- To be aware of, and adhere to local, Trust and National guidelines and policies and comply with all training as required.
- The post-holder will participate in and service improvement at a department or service wide level.
- Participate in coordinating audits and risk assessments and supporting with actioning outcomes as required.
- To ensure that confidentiality is adhered to across all aspects of the role to include patient and staff records access and information shared within office setting and at meetings.
- To maintain sensitivity at all times when dealing with private and personal situations/information relating to both staff and patients.
- To ensure that all matters of importance are brought to the immediate attention of relevant team member available, service lead and senior team.
- To demonstrate continuous development of own knowledge and competence.
- To always act to promote the professional image of the Trust and to demonstrate Trust Values.
Job description
Job responsibilities
- To manage and prioritise workload effectively and be able to work unsupervised using own initiative.
- To receive incoming telephone calls and correspondence, and deal with queries at source as applicable. To take accurate messages and direct to the appropriate recipient in a timely manner.
Manage complex and sensitive enquiries, including complaints, with tact, sensitivity and empathy, taking appropriate action.
- To generate a range of documentation including newsletter, emails, letters and reports to a professional standard.
- Day to day office management such as welcoming patients, visitors, booking patient appointments, supporting staff queries, administrative duties to include typing, photocopying, scanning, office health and safety and organisation. To actively deal with queries, which may include gaining responses from others/requests for information.
- To support service data collection by developing spreadsheets and databases to collect, collate and present information in appropriate formats as required.
- To assist in the maintenance of office filing systems ensuring all documents are accurately and appropriately archived.
- To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems.
- To participate in the introduction of new procedures, policies or technology.
- Responsible for ordering and maintaining stock control of equipment and stationery and using electronic ordering systems.
- To coordinate arrangements and preparation for events, meetings, training and the calibration of clinical equipment on behalf of the service.
- To be aware of, and adhere to local, Trust and National guidelines and policies and comply with all training as required.
- The post-holder will participate in and service improvement at a department or service wide level.
- Participate in coordinating audits and risk assessments and supporting with actioning outcomes as required.
- To ensure that confidentiality is adhered to across all aspects of the role to include patient and staff records access and information shared within office setting and at meetings.
- To maintain sensitivity at all times when dealing with private and personal situations/information relating to both staff and patients.
- To ensure that all matters of importance are brought to the immediate attention of relevant team member available, service lead and senior team.
- To demonstrate continuous development of own knowledge and competence.
- To always act to promote the professional image of the Trust and to demonstrate Trust Values.
Person Specification
Experience and Knowledge
Essential
- Previous experience involving direct contact with general public
- Previous experience working in a team and work to own initiative
- Experience of Microsoft packages inc. Word, Excel, data bases and other electronic systems
- Ability to prioritise, organise tasks and work well under pressure
Desirable
- Experience of data collection and reporting
Qualification(s) and Professional Training
Essential
- English and Maths - 4/C
- NVQ level 3 in appropriate area, or equivalent in experience
Skills and Abilities
Essential
- Excellent interpersonal skills and be able to communicate effectively, verbally, typed and in writing
- Good Computer/keyboard skills
- Willing and able to learn new skills
- Demonstrate the importance of maintaining confidentiality
- Must be able to demonstrate an understanding of equal opportunities and anti- discriminatory practice in the workplace
- Ability to work calmly and confidently under pressure and manage frequent interruptions
- Ability to problem solve
Desirable
Personal Qualities
Essential
- Must be caring, compassionate, effective, and trustworthy
- To follow the Trusts values of EXCEL and COMPACT
- Motivated and enthusiastic
Other
Essential
- Commitment to personal development and service improvement
Person Specification
Experience and Knowledge
Essential
- Previous experience involving direct contact with general public
- Previous experience working in a team and work to own initiative
- Experience of Microsoft packages inc. Word, Excel, data bases and other electronic systems
- Ability to prioritise, organise tasks and work well under pressure
Desirable
- Experience of data collection and reporting
Qualification(s) and Professional Training
Essential
- English and Maths - 4/C
- NVQ level 3 in appropriate area, or equivalent in experience
Skills and Abilities
Essential
- Excellent interpersonal skills and be able to communicate effectively, verbally, typed and in writing
- Good Computer/keyboard skills
- Willing and able to learn new skills
- Demonstrate the importance of maintaining confidentiality
- Must be able to demonstrate an understanding of equal opportunities and anti- discriminatory practice in the workplace
- Ability to work calmly and confidently under pressure and manage frequent interruptions
- Ability to problem solve
Desirable
Personal Qualities
Essential
- Must be caring, compassionate, effective, and trustworthy
- To follow the Trusts values of EXCEL and COMPACT
- Motivated and enthusiastic
Other
Essential
- Commitment to personal development and service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).