Job summary
Job Title - Governance Co-ordinator Lead for Urgent and Emergency Care
Hours per week - 37.5
Full time, Permanent
Salary: £43,742 - £50,056 per annum
Closing Date: - 15th February 2024
Interview Date: - 4th March 2024
Working to the Head of Patient Safety & Risk Management the post holder will manage the systems and processes to deliver the quality governance agenda for the Urgent & Emergency Care Directorate. Sitting within the Quality Governance Directorate the post-holder will ensure there are robust and effective systems in place to drive patient safety and risk management forward. The Governance Co-ordinator will promote a culture of learning and openness and support embedding of lessons learned in practice for the improvement of patient safety and patient care. The post holder will have a passion for improvement and an eye for detail and will become an integral part of our well established governance co-ordinator team.
This post may close early due to high numbers of applicationsso you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
Contribute to the development and maintenance of a robust directorate and clinical governance framework. This includes the review and appropriate allocation of incidents to ensure robust reviews take place and appropriate learning is shared. Supporting the Directorate Management Team and core Governance Team in the implementation of the Directorate quality governance programme. Lead role in the ongoing development and delivery of the directorate's patient experience and engagement plans and activities
Support the Directorate team in effective and timely management of complaints, so that trajectories and targets are met on an on-going basis. Contribute to meeting CQC regulation standards and supports staff in the preparation for Directorate inspections.
Works with service leads to ensure that robust action plans are developed and implemented following the outcome of an external & internal visits, i.e. CQC inspection (or mock inspection).Work with the core Governance Team and Patient Safety Incident Investigation (PSII) investigators to facilitate the delivery of an effective Patient Safety Incident Response Framework (PSIRF) pathway for the Directorate. Acting as an Engagement Lead where required.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits:On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
Contribute to the development and maintenance of a robust directorate and clinical governance framework. This includes the review and appropriate allocation of incidents to ensure robust reviews take place and appropriate learning is shared. Supporting the Directorate Management Team and core Governance Team in the implementation of the Directorate quality governance programme. Lead role in the ongoing development and delivery of the directorates patient experience and engagement plans and activities
Support the Directorate team in effective and timely management of complaints, so that trajectories and targets are met on an on-going basis. Contribute to meeting CQC regulation standards and supports staff in the preparation for Directorate inspections.
Works with service leads to ensure that robust action plans are developed and implemented following the outcome of an external & internal visits, i.e. CQC inspection (or mock inspection).Work with the core Governance Team and Patient Safety Incident Investigation (PSII) investigators to facilitate the delivery of an effective Patient Safety Incident Response Framework (PSIRF) pathway for the Directorate. Acting as an Engagement Lead where required.
Job description
Job responsibilities
Contribute to the development and maintenance of a robust directorate and clinical governance framework. This includes the review and appropriate allocation of incidents to ensure robust reviews take place and appropriate learning is shared. Supporting the Directorate Management Team and core Governance Team in the implementation of the Directorate quality governance programme. Lead role in the ongoing development and delivery of the directorates patient experience and engagement plans and activities
Support the Directorate team in effective and timely management of complaints, so that trajectories and targets are met on an on-going basis. Contribute to meeting CQC regulation standards and supports staff in the preparation for Directorate inspections.
Works with service leads to ensure that robust action plans are developed and implemented following the outcome of an external & internal visits, i.e. CQC inspection (or mock inspection).Work with the core Governance Team and Patient Safety Incident Investigation (PSII) investigators to facilitate the delivery of an effective Patient Safety Incident Response Framework (PSIRF) pathway for the Directorate. Acting as an Engagement Lead where required.
Person Specification
Experience & Knowledge
Essential
- Evidence of ongoing professional development
- Demonstrable experience of working within a healthcare governance setting (NHS or Private healthcare)
- Knowledge of the following; ? Governance, complaints, patient experience, risk management, audit, quality standards (including CQC) for a minimum of 12 months
- Demonstrate experience of incident management and an understanding of the Patient Safety Incident Response Framework.
- Good level of clinical governance knowledge and demonstrable experience of working within a clinical governance arena
Desirable
- Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service
- Experience of evaluating 'evidence' against prescribed standards for a range of assessments
- Complaints handling and investigation experience.
- Experience of working in the NHS
Qualification & Professional
Essential
- Degree or equivalent experience or study Knowledge of statistics/information analysis and the use of information across the NHS acquired through degree or equivalent plus additional specialist knowledge acquired through training and relevant experience to Master's degree level or equivalent.
- Intermediate qualification or demonstrable experience in the use of Microsoft Office Applications
- Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems
Desirable
- Qualification in Quality Improvement, Patient safety, Governance, Risk Management or working towards
Skills and Abilities
Essential
- Excellent report writing skills up to Board level.
- The ability to work on personal initiative and as part of a team, working across professional boundaries at all levels of the site and organisation
- Demonstrates the skill required to present complex issues clearly and concisely at all levels including Board sub-committee level
- Good organisational skills; able to work effectively under pressure and to identified and work successfully towards deadlines
- Evidence of good presentation skills in a range of media and training materials
- Demonstrates skills in analysis and interpretation of risk, performance, clinical and other data and reports
- Good level of governance knowledge and demonstrable experience of working within a clinical governance arena
Desirable
- Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service
Personal Qualities
Essential
- Team Player
- Exceptional organisational skills.
- Exceptional communication skills
- Good time management skills
- Able to work on own initiative
- Flexible approach to work to meet the needs of the service
Person Specification
Experience & Knowledge
Essential
- Evidence of ongoing professional development
- Demonstrable experience of working within a healthcare governance setting (NHS or Private healthcare)
- Knowledge of the following; ? Governance, complaints, patient experience, risk management, audit, quality standards (including CQC) for a minimum of 12 months
- Demonstrate experience of incident management and an understanding of the Patient Safety Incident Response Framework.
- Good level of clinical governance knowledge and demonstrable experience of working within a clinical governance arena
Desirable
- Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service
- Experience of evaluating 'evidence' against prescribed standards for a range of assessments
- Complaints handling and investigation experience.
- Experience of working in the NHS
Qualification & Professional
Essential
- Degree or equivalent experience or study Knowledge of statistics/information analysis and the use of information across the NHS acquired through degree or equivalent plus additional specialist knowledge acquired through training and relevant experience to Master's degree level or equivalent.
- Intermediate qualification or demonstrable experience in the use of Microsoft Office Applications
- Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems
Desirable
- Qualification in Quality Improvement, Patient safety, Governance, Risk Management or working towards
Skills and Abilities
Essential
- Excellent report writing skills up to Board level.
- The ability to work on personal initiative and as part of a team, working across professional boundaries at all levels of the site and organisation
- Demonstrates the skill required to present complex issues clearly and concisely at all levels including Board sub-committee level
- Good organisational skills; able to work effectively under pressure and to identified and work successfully towards deadlines
- Evidence of good presentation skills in a range of media and training materials
- Demonstrates skills in analysis and interpretation of risk, performance, clinical and other data and reports
- Good level of governance knowledge and demonstrable experience of working within a clinical governance arena
Desirable
- Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service
Personal Qualities
Essential
- Team Player
- Exceptional organisational skills.
- Exceptional communication skills
- Good time management skills
- Able to work on own initiative
- Flexible approach to work to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
