Job summary
Job Title -Integrated Sexual Health Team Secretary at George Eliot Hospital
Hours per week-30 Hours Per week
Perm/Fixed Term - Permanent
Salary- £22,816 pro rata
Closing Date- 11th October 2023
Interview Date- TBC
Please be aware that this service will be transferring to a new provider in April 2024, and therefore location is not guaranteed.
This post may close early due to high numbers of applicationsso you are advised to apply promptly.
*All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
*A great and friendly place to work, so bring your passion, commitment and expertiseand enjoy the opportunities to make a difference every day.
*#JoinTeamEliot
Main duties of the job
Integrated Sexual Health Team Secretary
Main duties and Responsibilities
- Welcome patient attending the Integrated Sexual Health Service and register onto the clinical system.
- Take responsibility for making appointments for patients and having to prioritise according to patients' symptoms etc. (triage), rescheduling and cancelling of appointments to the ISHS
- Rostered shifts will require rotation into the central call centre and covering reception duties across all of the ISH clinics, including outreach clinics.
- Typing various correspondence on a daily basis from audio and handwritten e.g. clinic letters, discharge summaries, appointment reminder letter, general office duties for Multi- disciplinary ISHS
- Liaise with patients over the telephone when working in the central ISH call centre or when covering clinic reception and face-to-face dealing with any queries in a sympathetic and efficient manner finding out relevant information from various
- Use the clinical system of the clinic to retrieve and search for patient
- Liaise with secretaries, consultants and their teams at both the ISHS clinics and other hospitals.
- Requisition office stationery required by the ISHS Multi-disciplinary
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits:On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
- To work as part of a specialty team.
- Responsible for the typing of all correspondence relating to outpatients and inpatients as well as typing departmental correspondence.
- Arranges patients new and follow up appointments as required using PAS system and liaison with appropriate departments and in line with patients needs.
- Receives enquiries from patients and staff, resolving straightforward enquiries and forwarding more complex issues to the most appropriate member of the team.
- Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to.
- To organise meetings and appointments for the consultants and the specialty team and make adjustments in line with agreed protocols where necessary.
- To participate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System and make suggestions for the improvement of office systems and processes
- To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.
- To order and requisition stationery in line with the specialty teams needs ensuring that stock levels are regularly maintained and reviewed.
- To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patients records.
- To take responsibility for tracking patients notes in the office.
- To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.
- Prepare and fax any correspondence as and when required.
- To ensure that all Trust performance standards for turnaround times are maintained and adhered to.
- To participate in appraisals and personal reviews and work to achieve agreed set objectives.
Job description
Job responsibilities
- To work as part of a specialty team.
- Responsible for the typing of all correspondence relating to outpatients and inpatients as well as typing departmental correspondence.
- Arranges patients new and follow up appointments as required using PAS system and liaison with appropriate departments and in line with patients needs.
- Receives enquiries from patients and staff, resolving straightforward enquiries and forwarding more complex issues to the most appropriate member of the team.
- Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to.
- To organise meetings and appointments for the consultants and the specialty team and make adjustments in line with agreed protocols where necessary.
- To participate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System and make suggestions for the improvement of office systems and processes
- To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived.
- To order and requisition stationery in line with the specialty teams needs ensuring that stock levels are regularly maintained and reviewed.
- To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patients records.
- To take responsibility for tracking patients notes in the office.
- To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence.
- Prepare and fax any correspondence as and when required.
- To ensure that all Trust performance standards for turnaround times are maintained and adhered to.
- To participate in appraisals and personal reviews and work to achieve agreed set objectives.
Person Specification
Experience and Knowledge
Essential
- Friendly and professional telephone manner
- Working knowledge of Microsoft Office
- Demonstrate understanding of patient confidentiality
Desirable
- Medical Terminology knowledge
Qualification and Professional Training
Essential
- Able to demonstrate a good basic education
- English language O Level or equivalent
- RSA II Typing or equivalent experience
- Minimum of 12 months secretarial experience
Skills and Abilities
Essential
- Good communication skills
- Good audio/typing skills
- Able to prioritise and organise tasks
- Ability to work under pressure
- Knowledge of computer systems
Desirable
- Knowledge of case note tracking policy and procedure
Personal Qualities
Essential
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations
- Tact, diplomacy and resilience
- Proven flexibility
- Ability to adapt to change
- Commitment to personal development and service improvement
Person Specification
Experience and Knowledge
Essential
- Friendly and professional telephone manner
- Working knowledge of Microsoft Office
- Demonstrate understanding of patient confidentiality
Desirable
- Medical Terminology knowledge
Qualification and Professional Training
Essential
- Able to demonstrate a good basic education
- English language O Level or equivalent
- RSA II Typing or equivalent experience
- Minimum of 12 months secretarial experience
Skills and Abilities
Essential
- Good communication skills
- Good audio/typing skills
- Able to prioritise and organise tasks
- Ability to work under pressure
- Knowledge of computer systems
Desirable
- Knowledge of case note tracking policy and procedure
Personal Qualities
Essential
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations
- Tact, diplomacy and resilience
- Proven flexibility
- Ability to adapt to change
- Commitment to personal development and service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
