Job summary
Job Title -Booking Officer
Hours per week-37.5 hours per week
Perm/Fixed Term-Permanent
Salary -£22,383 - £22,383
Closing Date: 20th September 2023
Interview Date: TBC
This post may close early due to high numbers of applicationsso you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertiseand enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
The post holder will be required to provide and receive complex or sensitive information to patients and staff at Warwickshire Special Care Dental Service.Liaising closely with and responding to the requirements of a large number of staff regarding the number and case mix of clinics and theatre sessions which will regularly change to meet current demand.Exchange information with patients/carers/guardians and staff on admissions, transfer and discharge of patients both verbally and in written format.
About us
Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits:On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Job description
Job responsibilities
This is a multi-skilled role, and the post holder will rotate with other staff to cover all roles within the office on a weekly basis.
To provide an admissions service from within the Booking and Access team and to be responsible for management of own workload. The post holder is required to develop and maintain an up-to-date knowledge of all services to enable the post holder to deal with problems, cases and related queries.
Responsible for the management of a range of clinics and waiting lists including, for both new patients and treatments, GA and IV waiting lists and recall lists together with management of specialised clinics.
The post holder will be required to prepare and scan clinical records for all patients booked within the Booking and Access team, ensuring that appropriate records such as referral letters and x-rays/images/models are filed and stored appropriately and are available to clinicians within 24 hours notice prior to the appointment.
Job description
Job responsibilities
This is a multi-skilled role, and the post holder will rotate with other staff to cover all roles within the office on a weekly basis.
To provide an admissions service from within the Booking and Access team and to be responsible for management of own workload. The post holder is required to develop and maintain an up-to-date knowledge of all services to enable the post holder to deal with problems, cases and related queries.
Responsible for the management of a range of clinics and waiting lists including, for both new patients and treatments, GA and IV waiting lists and recall lists together with management of specialised clinics.
The post holder will be required to prepare and scan clinical records for all patients booked within the Booking and Access team, ensuring that appropriate records such as referral letters and x-rays/images/models are filed and stored appropriately and are available to clinicians within 24 hours notice prior to the appointment.
Person Specification
Skills and Abilities
Essential
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations compassionately
- Demonstrate the need for Tact, diplomacy and resilience as required
- Ability to adapt to change
- Commitment to personal development and service improvement
- Knowledge of computer systems
Qualification and Professional Training
Essential
- Basic numeric & literacy skills
- Good standard education
Desirable
- Key - board skills RSA II or equivalent
- Minimum of 4 GCSE's or equivalent, to include English Language and Mathematics.
- Competent user of MS Word, Excel and Access
Experience and Knowledge
Essential
- Excellent communication skills
- Excellent organisational skills
Desirable
- Experience of working in an office environment
- Familiar with Lorenzo or similar system
- Previous administration experience
- Excellent Keyboard skills
- Good attention to detail
- Experience of working with the general public
- Previous Customer Service experience, working within a customer focused setting
Personal Qualities
Essential
- Excellent time keeping
- Enthusiastic
- Friendly and co-operative
- Courteous and Helpful
- Organised
- Attentive to detail
- Team worker
- Compassionate manner towards patients, carers and relatives
Other
Essential
- Willing to attend occasional meetings at all Trust sites
Person Specification
Skills and Abilities
Essential
- Ability to respond to work as part of a team or on own initiative
- Conscientious and hard working
- Ability to deal with distressing situations compassionately
- Demonstrate the need for Tact, diplomacy and resilience as required
- Ability to adapt to change
- Commitment to personal development and service improvement
- Knowledge of computer systems
Qualification and Professional Training
Essential
- Basic numeric & literacy skills
- Good standard education
Desirable
- Key - board skills RSA II or equivalent
- Minimum of 4 GCSE's or equivalent, to include English Language and Mathematics.
- Competent user of MS Word, Excel and Access
Experience and Knowledge
Essential
- Excellent communication skills
- Excellent organisational skills
Desirable
- Experience of working in an office environment
- Familiar with Lorenzo or similar system
- Previous administration experience
- Excellent Keyboard skills
- Good attention to detail
- Experience of working with the general public
- Previous Customer Service experience, working within a customer focused setting
Personal Qualities
Essential
- Excellent time keeping
- Enthusiastic
- Friendly and co-operative
- Courteous and Helpful
- Organised
- Attentive to detail
- Team worker
- Compassionate manner towards patients, carers and relatives
Other
Essential
- Willing to attend occasional meetings at all Trust sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
