Wye Valley NHS Trust

Help Desk Administrator (INTERNAL)

The closing date is 31 August 2025

Job summary

To provide administrative, organisation and support of the Works Management Group involved in the day to day maintenance of all Community Buildings. This will include purchasing of goods and equipment, management of contracts and prioritisation of workload for the whole team.

Main duties of the job

  • To input data and raise orders and returns on the Integra and NHS Supply Chain ensuring prioritisation in terms of costs and quality
  • To populate, maintain and manage helpdesk reporting system ensuring all jobs are logged, rectified and closed down in a timely way.
  • Allocate jobs to the appropriate trade person monitoring response times. Including the use of external contractors.
  • Produce reports from helpdesk system for estate manager to report at forums.
  • Ensuring day to day running of a busy office dealing with varying complexities of telephone queries from hospitals and clinics
  • Support Senior Administrator to carry out Day to day management of contracts and supply chains including Linen and other long term contracts,providing analytical data based information.
  • Support Senior Administrator with the preparation and co-ordination of formal building and engineering contractual documentation as required.
  • Liaison and direction of Engineers coordinating locations and tasks during emergency situations
  • Provide cover for Senior Administrator in their absence directing queries appropriately to senior managers.
  • Input ESR information, ensuring all data is up to date and current.
  • Support Senior Administrator with collating & inputting staff time sheets.

About us

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Details

Date posted

15 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

229-COR-7406560

Job locations

Franklin Barnes

Commercial Road

Hereford

HR1 2BB


Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Person Specification

Education

Essential

  • Educated to GCSE level or equivalent

Desirable

  • CEBOSH / NEBOSH certificate or appropriate 'on the job' experience - willingness to complete

Knowledge

Essential

  • Excellent communication skills - verbal and written

Desirable

  • Knowledge of estate and procurement systems

Experience

Essential

  • Ability to analyse basic information to resolve contract problems

Desirable

  • Experience in a similar role within the NHS
Person Specification

Education

Essential

  • Educated to GCSE level or equivalent

Desirable

  • CEBOSH / NEBOSH certificate or appropriate 'on the job' experience - willingness to complete

Knowledge

Essential

  • Excellent communication skills - verbal and written

Desirable

  • Knowledge of estate and procurement systems

Experience

Essential

  • Ability to analyse basic information to resolve contract problems

Desirable

  • Experience in a similar role within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wye Valley NHS Trust

Address

Franklin Barnes

Commercial Road

Hereford

HR1 2BB


Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Wye Valley NHS Trust

Address

Franklin Barnes

Commercial Road

Hereford

HR1 2BB


Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Estates Manager

Paul Stephens

paul.stephens@wvt.nhs.uk

01432801933

Details

Date posted

15 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

229-COR-7406560

Job locations

Franklin Barnes

Commercial Road

Hereford

HR1 2BB


Supporting documents

Privacy notice

Wye Valley NHS Trust's privacy notice (opens in a new tab)