Receptionist

Wye Valley NHS Trust

The closing date is 17 April 2025

Job summary

Are you looking for a new challenge, working in a fast paced environment? If so this could be the role for you!

We have a variety of shifts and available ranging from part time to full time hours. The hours will include evening, weekends and Bank Holidays although this is worked on a rotational and fair basis.

To be responsible for providing an effective service for all patients referred to the Radiology Department.

The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.

To contribute to the delivery of a high quality Radiology Service across the Trust and Community.

Main duties of the job

To work together with other staff to promote a smooth and efficient work flow through the department in which he/she is based.
To be proactive and forward thinking.
To participate in a range of shifts, to include evening and weekend shifts as required, in line with service requirements and demands. This also includes working across our 2 sites (County Hospital and Diagnostic Centre) as and when required.
To assist the Radiology Admin Manager in undertaking regular reviews of the office protocols and guidelines by providing advice on changes in working processes.
To undertake any other clerical duties that may be necessary for the speedy progression of both results and patients through the department to include secretarial support as required

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Date posted

03 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

229-CS-7099513

Job locations

County Hospital

Union Walk

Hereford

HR1 2ER

Job description

Job responsibilities

To be responsible for providing a full and effective reception service 7.30am till 8pm, 365 days a year, for all patients referred to the Radiology Department at Wye Valley Trust. This post will also be required to work at our tertiary site (on a rota basis), the Community Diagnostics Centre providing full reception support for Radiology and other specialities that use this location.

To contribute to the delivery of a high quality reception services across the Trust and Community.

Job description

Job responsibilities

To contribute to the delivery of a high quality reception services across the Trust and Community.

Person Specification

Education & Qualifications

Essential

Good Standard of General Education
Computer Literacy

Skills, Knowledge & Abilities

Essential

Ability to effectively communicate verbally both on the telephone and face to face to a wide range of people
Ability to work under pressure and deal with difficult and stressful situations
Good telephone manner

Experience

Essential

Previous Clerical/Admin Experience and worked with the General public
Experience of working within a Call Centre or Customer Service environment or equivalent

Desirable

Knowledge of Hospital IT systems
Customer Service training

Person Specification

Education & Qualifications

Essential

Good Standard of General Education
Computer Literacy

Skills, Knowledge & Abilities

Essential

Ability to effectively communicate verbally both on the telephone and face to face to a wide range of people
Ability to work under pressure and deal with difficult and stressful situations
Good telephone manner

Experience

Essential

Previous Clerical/Admin Experience and worked with the General public
Experience of working within a Call Centre or Customer Service environment or equivalent

Desirable

Knowledge of Hospital IT systems
Customer Service training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.