Pre-Operative Assessment Booking Clerk

Wye Valley NHS Trust

The closing date is 24 March 2025

Job summary

To provide administrative support to the clerical and clinical staff in the Pre-Operative Assessment Unit. The successful candidate will be expected to cross-cover their administrative colleagues during periods of absence.

The main administrative functions of this role include general ward clerk duties, arranging pre-op appointments for patients and supporting the departments with administrative duties/requirements.

Main duties of the job

To provide a clerical service to the Pre-operative Assessment Unit - undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, ward clerking duties, according to the requirements of the service.
To provide advice and information on outpatient appointments and clinic arrangements. Communicate all relevant information to patients and ensure that they receive adequate notice of their appointments and any subsequent amendments
Develop the ability to use the required electronic systems for correspondence, recording, retrieval and maintenance of information, as and when required.
To liaise closely with the surgical medical secretaries regarding daily and weekly Pre-Op Assessment capacity and escalate any concerns to the Pre-op Pathway Navigator.
To book Pre-Op assessments for patients in accordance with the National RTT targets and in line with the surgical bookings of patients.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Date posted

10 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

229-SUR-7033092

Job locations

Hereford County Hospital

Stonebow Road

Hereford

HR1 2ER

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Person Specification

Education & Qualifications

Essential

Good General Education

Desirable

Word processing / typing qualification or equivalent experience

Skills, Knowledge & Abilities

Essential

Willingness to learn and develop new skills

Desirable

Demonstrate an ability to effectively communicate both verbally and in writing to a range of people
Fluency and numerical ability

Experience

Desirable

Good interpersonal skills
Previous administration and clerical experience or equivalent
Experience of working in a team
Experience of using IT
Previous experience of dealing with the public

Personal Attributes

Essential

Ability to work well under pressure

Person Specification

Education & Qualifications

Essential

Good General Education

Desirable

Word processing / typing qualification or equivalent experience

Skills, Knowledge & Abilities

Essential

Willingness to learn and develop new skills

Desirable

Demonstrate an ability to effectively communicate both verbally and in writing to a range of people
Fluency and numerical ability

Experience

Desirable

Good interpersonal skills
Previous administration and clerical experience or equivalent
Experience of working in a team
Experience of using IT
Previous experience of dealing with the public

Personal Attributes

Essential

Ability to work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.