RMC Clinic Clerk/Receptionist

Wye Valley NHS Trust

The closing date is 02 January 2025

Job summary

An exciting opportunity has arisen in the Referral Management Team for a Clinic Clerk / receptionist.

You will be required to cover all and support the Referral Management Centre, Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.

Main duties of the job

You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

Criteria:

Excellent communication skills
Good customer service skills face to face contact with the general public
Proven keyboard, telephony and clerical skills
Respect confidentiality
Maintain a high level of accuracy
Ability to operate effectively as part of a team

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

229-CS-6884256

Job locations

Monkmoor Court

31 - 34 Commercial Road

Hereford

HR1 1BG

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

Job description

Job responsibilities

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

Person Specification

Education & Qualifications

Essential

Customer Services training
Computing or IT (MOST) or equivalent

Desirable

RSA stage 2 or 3 or equivalent experience

Skills, Knowledge & Abilities

Desirable

Effective verbal and written communication skills
Proficient in the use of PC/computer systems
Negotiation skills

Experience

Essential

Previous clerical experience including filing, data retrieval and photocopying
Previous experience of dealing with the public

Personal Attributes

Essential

Team player
Ability to work autonomously
Good interpersonal skills
Good attention to detail

Person Specification

Education & Qualifications

Essential

Customer Services training
Computing or IT (MOST) or equivalent

Desirable

RSA stage 2 or 3 or equivalent experience

Skills, Knowledge & Abilities

Desirable

Effective verbal and written communication skills
Proficient in the use of PC/computer systems
Negotiation skills

Experience

Essential

Previous clerical experience including filing, data retrieval and photocopying
Previous experience of dealing with the public

Personal Attributes

Essential

Team player
Ability to work autonomously
Good interpersonal skills
Good attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.