Wye Valley NHS Trust

Assistant Medical Secretary - Heart and Lung

Information:

This job is now closed

Job summary

To work independently by managing and organising own workload providing administrative and reception duties for the Heart and Lung Unit and the upcoming Community Diagnostic Centre. Providing IT expertise regarding certain cardiac stand-alone programme namely Tomcat and provide flexibility for further future IT department developments.

You will be primarily be based in the Cardiology side of the department, but you will also provide cover and support for the Respiratory side.

Main duties of the job

Greet patients upon arrival, provide information relevant to their attendance and direct accordingly.

Changing of working environments to accommodate patients.

Confirm patient's attendance on MAXIMS and TOMCAT, change demographical information as necessary on both programmes, print new front sheet and labels if required.

Enter the outcome of each patient's attendance on the patient administration systems including procedure codes if appropriate.

Negotiate further appointments for patients if needed.

Support management of 52 week breaches.

Booking appointments for all inpatient and outpatient investigations.

Send echo images to radiology departments.

Arrange patient transport.

Order and maintain stationery and other stock enquiries.

Help organise patient surveys.

Enter EPS for Windows data, live British Cardiac Pacing IT programme and respiratory systems.

Enter and collection of data for Rapid Cardiology Service.

Liaise with the Referral Management Centre, other Hospital Departments within the Trust, Doctors, Health Care Professionals, GP's, other Hospital Trusts, industrial suppliers, patients, their carers and Primary Care Trusts.

Be involved with forms and letter designs.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Details

Date posted

04 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

229-MED-6313334

Job locations

Hereford County

Stonebow Road

Hereford

HR1 2ER


Job description

Job responsibilities

Please refer to the job description attached for a full list of responsibilities and a detailed person specification list.

Job description

Job responsibilities

Please refer to the job description attached for a full list of responsibilities and a detailed person specification list.

Person Specification

Experience

Essential

  • Previous clerical experience including filing, data retrieval and photocopying. Previous experience dealing with the public.

Desirable

  • Previous NHS health care experience.
  • Experience using TOMCAT & MAXIMS EPR systems

Skills, Knowledge & Abilities

Essential

  • Ability to use e-mail services and internet use with excellent written and oral communication skills.
  • Ability to accurately input and retrieve information on a computerised system.
  • Ability to work under pressure from patients and staff and deal with difficult situations e.g patients and other staff.
  • Ability to keep accurate and up to date records.
  • Ability to produce high quality and accurate documentation and patient communications.
  • Patient confidentiality awareness and Data Protection.

Desirable

  • Familiarity with medical terminology.
  • Experience in an outpatient department

Education & Qualifications

Essential

  • GCSE or equivalent in English and Mathematics.

Desirable

  • GNVQ or NVQ level 3 Customer Care Training AMSPAR.
  • RSA 3 or ability to show work to that standard.

Personal Attributes

Essential

  • Experience of managing work load and time management.
  • Ability to work in a busy environment.
  • Able to deal with various situations tactfully.
  • Good attention to detail/accuracy.
  • Flexible.
  • Courteous and friendly personality.
  • Team player.
Person Specification

Experience

Essential

  • Previous clerical experience including filing, data retrieval and photocopying. Previous experience dealing with the public.

Desirable

  • Previous NHS health care experience.
  • Experience using TOMCAT & MAXIMS EPR systems

Skills, Knowledge & Abilities

Essential

  • Ability to use e-mail services and internet use with excellent written and oral communication skills.
  • Ability to accurately input and retrieve information on a computerised system.
  • Ability to work under pressure from patients and staff and deal with difficult situations e.g patients and other staff.
  • Ability to keep accurate and up to date records.
  • Ability to produce high quality and accurate documentation and patient communications.
  • Patient confidentiality awareness and Data Protection.

Desirable

  • Familiarity with medical terminology.
  • Experience in an outpatient department

Education & Qualifications

Essential

  • GCSE or equivalent in English and Mathematics.

Desirable

  • GNVQ or NVQ level 3 Customer Care Training AMSPAR.
  • RSA 3 or ability to show work to that standard.

Personal Attributes

Essential

  • Experience of managing work load and time management.
  • Ability to work in a busy environment.
  • Able to deal with various situations tactfully.
  • Good attention to detail/accuracy.
  • Flexible.
  • Courteous and friendly personality.
  • Team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wye Valley NHS Trust

Address

Hereford County

Stonebow Road

Hereford

HR1 2ER


Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Wye Valley NHS Trust

Address

Hereford County

Stonebow Road

Hereford

HR1 2ER


Employer's website

https://www.wyevalley.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Support Manager

Edan Weeks

edan.weeks@wvt.nhs.uk

01432355444

Details

Date posted

04 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

229-MED-6313334

Job locations

Hereford County

Stonebow Road

Hereford

HR1 2ER


Supporting documents

Privacy notice

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