Job summary
***INTERNAL APPLICANTS ONLY***
To provide a high quality executive level support to the Trust's non-executive and executive directors in addition to supporting the administration of the Trust Board, its committees, meetings and the running of the Trust Headquarters Office.
Main duties of the job
To provide a comprehensive executive level support to Trust Board members and Executive Directors.
Board, Committee and Meeting Administration
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
Worcestershire is our neighbouring county. The post holder will be required to travel between sites.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Job description
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Job description
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Person Specification
Education & Qualifications
Essential
- Knowledge and skills to degree level or equivalent
- Competent in all aspects of Microsoft Office
- Word Processing RSA III or NVQ Level 3 or equivalent practical experience of word processing
Skills, Knowledge & Abilities
Essential
- React immediately to complex events and be decisive whilst under pressure.
- Able to manage time critical and sensitive projects from initiation to completion
- Able to provide an effective customer orientated response by phone face to face or in writing
- Able to deal with customers who may be stressed, angry or upset
- Knowledge of the NHS and its relationships with partner organisations.
- Able to design and create reports, spreadsheets and simple databases.
- Able to design, implement, operate and maintain administration processes and systems to support the Executive Team
Experience
Essential
- Significant experience of working at a senior level for an Executive Director or Board member within a large complex organisation.
- React immediately to complex events and be decisive whilst under pressure.
- Structure and prioritise own workload to help ensure that the Executive Director priorities and deadlines are achieved.
- Develop and maintain communication both written and verbal to all levels of staff, patients and the public about sensitive, complex or difficult issues
- Develop and maintain relationships that facilitate the achievement of the Executive Directors priorities and objectives
- Negotiate with colleagues, senior Trust staff and members of the public on day to day service issues and priorities
- Develop personal performance based on an accurate understanding of existing levels of skills and knowledge
- Take and transcribe formal minutes
- Adjust hours for occasional evening work to meet Trust business requirements
Desirable
- Ability to gather, analyse and interpret data and information from both electronic and paper based sources
- Analyse issues or problems presented by others and to make sound judgements on the actions to be taken
Person Specification
Education & Qualifications
Essential
- Knowledge and skills to degree level or equivalent
- Competent in all aspects of Microsoft Office
- Word Processing RSA III or NVQ Level 3 or equivalent practical experience of word processing
Skills, Knowledge & Abilities
Essential
- React immediately to complex events and be decisive whilst under pressure.
- Able to manage time critical and sensitive projects from initiation to completion
- Able to provide an effective customer orientated response by phone face to face or in writing
- Able to deal with customers who may be stressed, angry or upset
- Knowledge of the NHS and its relationships with partner organisations.
- Able to design and create reports, spreadsheets and simple databases.
- Able to design, implement, operate and maintain administration processes and systems to support the Executive Team
Experience
Essential
- Significant experience of working at a senior level for an Executive Director or Board member within a large complex organisation.
- React immediately to complex events and be decisive whilst under pressure.
- Structure and prioritise own workload to help ensure that the Executive Director priorities and deadlines are achieved.
- Develop and maintain communication both written and verbal to all levels of staff, patients and the public about sensitive, complex or difficult issues
- Develop and maintain relationships that facilitate the achievement of the Executive Directors priorities and objectives
- Negotiate with colleagues, senior Trust staff and members of the public on day to day service issues and priorities
- Develop personal performance based on an accurate understanding of existing levels of skills and knowledge
- Take and transcribe formal minutes
- Adjust hours for occasional evening work to meet Trust business requirements
Desirable
- Ability to gather, analyse and interpret data and information from both electronic and paper based sources
- Analyse issues or problems presented by others and to make sound judgements on the actions to be taken
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
