Clinical Systems User Support Officer
This job is now closed
Job summary
Are you looking for an exciting opportunity to develop your career within the NHS?
We are looking for someone with an interest in User Support and IT systems to join our team. This is an exciting new role in a newly formed User Support Team and will be at the centre of the digital journey within the Trust.
Training will be provided to ensure you have a full understanding of the computer systems used. Opportunities for Agile working available.
Main duties of the job
- Support users of WVT clinical systems including the Maxims EPR system, the EPRO EPMA system, the Digital Dictation system and the community EMIS system.
- Log user support calls and queries, prioritise and action them according to the clinical systems support procedures where applicable.
- Appropriately escalate issues that cannot be resolved independently. This will include liaison with Hoople, with the clinical system management teams and, where appropriate, with clinical system suppliers.
- Work in collaboration with the training and onboarding team functions to address persistent and recurrent issues in a systematic and strategic manner to prevent recurrences.
- To keep clinical systems knowledge up to date in line with system upgrades and support processes and procedures. Support will be provided with this.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT and the George Eliot Hospital NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,500 people work for the Trust they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
The Trust encourages applications from people outside of the NHS and welcomes the valuable experiences and skills they can bring to the organisation.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time all the time.
Details
Date posted
02 June 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£23,949 to £26,282 a year pa, pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
229-COR-5319144
Job locations
Hereford County Hospital
Stonebow Road
Hereford
HR1 2ER
Employer details
Employer name
Wye Valley NHS Trust
Address
Hereford County Hospital
Stonebow Road
Hereford
HR1 2ER
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
