The Royal Wolverhampton NHS Trust

Employee Services Apprentice

The closing date is 29 March 2026

Job summary

An exciting opportunity has arisen for an Employee Services Apprentice at The Royal Wolverhampton NHS Trust. The Trust delivers a payroll shared services for clients across the Black Country and beyond, processing circa 45000 employees on a monthly and weekly basis.

As a member of The Royal Wolverhampton NHS Trust team, you will assist in the day-to-day operational work of the Employee Services Function, including working simultaneously for the Trust and Shared Services clients.

Developing key experience in an Employee Services team covering Payroll, Pensions and Expenses, including responsibility for supporting a range of Payroll administration and business functions.

The apprenticeship will undertake working in a busy environment, in a rewarding and varied role and opportunity to be part of a great team, whilst working towards Level 3 Payroll Administrator qualification, with opportunities to progress further once qualified.

Course Title - Level 3 Payroll Administrator

Provider - MBKB Group

Pay - Apprentice National Minimum Wage

Main duties of the job

The apprentice will be required:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all the training sessions for the programme whenever necessary. Undertake any necessary homework during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must operate at all times under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Date posted

16 March 2026

Pay scheme

Other

Salary

£14,722 a year Per Annum

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

225-CORP-7830285

Job locations

New Cross Hospital

Wolverhampton Road

Wolverhampton

WV10 0QP

Job description

Job responsibilities

Whilst in the development role the apprentice will work towards the following:

Setting up payroll and payroll processing on weekly and monthly payroll, including payroll data entry.

Processing payroll and salary sacrifice as per Payroll Partnership Agreement.

Maintaining payroll-related records including Tax, National Insurance, Pensions, Occupational and Statutory Sick and Maternity / Paternity Pay, Adoption Leave and any other relevant payments or deductions.

Processing manual calculations as above.

Processing of Attachment of Earnings orders in accordance with Statutory guidelines.

Providing information as required to enable the reconciliation of the payroll control accounts and pay advances.

Make regular and systematic checks of permanent and temporary changes in accordance with the payroll procedures and undertake ad-hoc changes.

Ensure payroll information is clearly explained when dealing with and ensure queries are handled courteously and confidentially within agreed departmental standards and response times.

Producing payroll reports.

Adhere to the relevant payroll legislation that governs payroll processes.

Documenting starters and leavers in accordance with appropriate Standard Operating Procedures.

To identify discrepancies, unusual features or queries at any point in the payroll process and either resolve or refer for guidance.

Any other adhoc duties as and when required in line with service needs and commensurate within this training position

General Duties:

To operate at all times within the local Standard Operating Procedures relevant to the area of work.

To check the shared inboxes for work streams and respond to any general enquiries using the standard emails, or escalate to a member of the team as appropriate.

To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.

To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

Assist the Employee Services team with greeting visitors to the department and notify the appropriate member of staff.

To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work.

To undertake statutory and mandatory training as required in accordance with Trusts policies and procedures.

To maintain at all times the rules relating to employee and patient confidentiality.

Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.

Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.

Educational Supervision, Teaching and Research

Participate in education and training programmes when appropriate and ensure accurate records are kept of your Apprenticeship Programme.