The Royal Wolverhampton NHS Trust

Operational Technical Manager

The closing date is 09 June 2025

Job summary

The Operational Manager will have the responsibility for the management of defined working sections within the Medical Physics and Clinical Engineering (MPCE) Department. This overall responsibility will be for the day-to-day technical and personnel line management of the teams providing specialist clinical, technical and training support for medical equipment across the Trust. This could include specialist clinical facilities such as Bone Densitometry, Renal, Radiotherapy, Theatres, Critical Care areas, Medical Device Trainers and all general wards and Departments, etc., taking responsibility for all operational matters and quality needs, as agreed with senior managers and clinical users.

Main duties of the job

The Operational Manager will be expected to demonstrate a high level of specialist knowledge and expertise in the relevant areas and provide strong leadership for the staff within their designated sections and for others in the absence of the Head of Clinical Engineering, Head of Department and other Operational Managers.

The Operational Management will ensure that strong professional links are maintained across the Medical Physics and Clinical Engineering Department (MPCE) and clinical departments, and that the available resources are controlled and used in the most cost-effective way. The operational Manager will use their technical and clinical skills to provide effective solutions for medical equipment and clinical problems, as well as managing the technical staff for which they have responsibility.

The Operational Manager will be required to undertake a significant amount of management and administrative responsibility for the work being carried out, which will include formulation of policies/protocols and matters associated with resource/service management. To contribute to the on-going service developments and assuring compliance with any statutory legislation and the requirements of Quality Management Systems (such as BSI ISO 9001:2015) including all internal and external audits.

The Operational Manager will have day to day responsibility for budgetary management, devolved by the Head of Clinical Engineering or the Head of Department.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Details

Date posted

16 May 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£62,215 to £72,293 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

225-EST-7081889

Job locations

The Royal Wolverhampton NHS Trust

Wolverhampton

WV10 0QP


Job description

Job responsibilities

Provide line management of Clinical Engineering staff within designated responsibility. To co-operate and work with the Head of Clinical Engineering, clinical staff and other senior staff in matters associated with the development of the services provided to the Trust, being aware of the need to adopt a flexible and innovative approach to existing and new services along with maintaining resource and budgetary controls

To have responsibility for the establishment of clearly defined protocols and management of Trust Medical Devices Policy HS11 for medical equipment within the relevant sections.

Work with the Head of Clinical Engineering to embed systems to deliver high quality technical services to clinical areas.

To provide expert specialist and professional advice to directors, senior management, clinical and other staff of the organisation on the purchase, maintenance and policies related to all medical devices entering and used within the Trust.

To manage the specialist technical services provided to wards and departments which have been agreed, and to ensure that these services are provided in accordance with the clinical requirements and practices specified by the consultant medical and senior nursing staff.

Prepare and communicate accurate and concise service related reports.

Deploy effective communication strategies to ensure that information and knowledge is imparted sensitively according to the needs of the service, staff and patients.

To access all incoming MHRA/PSA/FSN medical device safety alerts applicable to affected devices being used within the Trust. Monitor and report on the remedial actions that are required to address the safety alerts and communicate with all relevant stakeholders.

To be actively involved in and have a particular responsibility for the highly specialised technical advice necessary for the development of networked patient monitoring systems and, where appropriate, work with medical, nursing and IT colleagues in the application of computerised clinical data systems designed to monitor, record, measure and analyse continuously the clinical data from the physiological parameters being monitored.

To be involved with the Information Development Program to make best use of Information Management & Technology (IM&T) and Information & Communications Technology (ICT) to develop new ways of working and getting the most effective use from these technologies working towards a paperless environment as possible, formulating an expansion strategy for the Trust.

Ensure learning from the root cause analyses of incidents, complaints and claims are translated into learning and improvement within designated areas.

To be actively involved in the development of the department working with senior managers in the Medical Physics and Clinical Engineering Department.

To deputise, as required, for the Head of Clinical Engineering and Head of Department (Medical Physics and Clinical Engineering) at Trust and Department meetings .

Monitor the delivery of on-going quality improvements in standards of service delivery through the development of effective systems and processes and including internal and external audits

Develop and maintain expertise in highly developed skills and appropriate competencies, ensuring the highest level of precision to maintain technical services quality and safety in line with Trust and regulatory frameworks.

To take when required lead responsibility for the process, development and implementation of Trust policies for the control and management of medical devices working closely with colleagues within the MPCE Department, Procurement, ICT, Information Governance and clinical/nursing staff.

To have responsibility for the development and on-going equipment management and resource management systems which are established with the information necessary for their satisfactory completion. This will include an involvement with the preparation of equipment specifications, clinical evaluations, replacement programs and end of life disposal.

Be a member of relevant Trust committees and groups providing expert advice and contributing to the development of medical devices technical services policies and strategies.

To be actively involved in progressing all matters associated with the implementation by the Trust of Clinical Governance, Fundamental Standards and legislative requirements, being aware of the need to give a high priority to its completion. This will include the investigation of any adverse incidents involving medical devices and the subsequent reporting through established Governance and Risk Management Systems.

To represent MPCE on any applicable committees or specialised groups where medical device management has an interface with strategic policy and / or operational development of the service. This will include any Research & Development projects which incorporate medical devices or associated clinical procedures.

To be actively involved in the development of services provided, strategic plans and effective business cases to meet national priorities and strategic, scientific, clinical and technical advances.

To be involved in the contract work undertaken by the MPCE Department, which will include organisation of staff, service schedules, purchase of spare parts and invoicing, and being aware of the need to complete contracts within an agreed time.

To have day to day responsibility for budgetary management and control of budgets in accordance with the Trusts Standing Financial Instructions, including both pay and non-pay, devolved by the Head of Clinical Engineering or the Head of Department.

Work collaboratively with multidisciplinary teams to identify, implement and optimise clearly defined quality and patient safety outcomes.

To actively manage and oversee, with particular responsibility, as agreed with the Head of Clinical Engineering, for matters associated with the Trusts policy on staff appraisal, CPD and the establishment of regular team meetings for the staff within the sections for which you have responsibility, in line with Clinical Governance, Quality Management System requirements and Fundamental Standards. Responsibility will also include counselling and the establishment of regular team meetings for the Clinical Engineering staff.

Promote the translation of evidence based/research findings and best practice guidance into practice.

To be aware of technological advances in order to ensure equipment specifications reflect current good practice. To organise equipment trails and evaluation processes, analysis of evaluation sheets.

To participate in any research and development work undertaken by the MPCE Department which are relevant to the post. This may include Medical Physics and Clinical Engineering based systems.

To be involved in all aspects of the development including the design and infrastructure taking an innovative approach with new ways of working by developing staff that are flexible and multi-skilled.

To take responsibility, along with the other Operational Managers, for the mentoring, support and assessment of Trainee Clinical Technologists and/or Apprentices undertaking specialist technical training programmes.

To be responsible for maintaining records on the Trust Medical Devices Database associated with your sections. This is to include equipment, repairs, hazards, etc relating to the technical service, including the implementation of new and revised protocols and standards, such as HS11, CQC, MHRA, Clinical Governance, Fundamental Standards, etc.

To manage the services which are provided directly to clinical users ensuring they are optimised within the available resources and that good working relationship with the users is a high priority.

To be involved, along with the other Operational Managers, with developing strategic medical device policies and procedures in line with new standards for the safe use of these devices by working closely with co-chairs of the Trusts Medical Devices Group.

To have responsibility for and progress and development of job schedules/services to effectively/efficiently meet the planned preventive maintenance and repair work for the MPCE Departments KPIs.

To have responsibility for ensuring that technical and safety standards which are laid down are met wherever possible, and that appropriate action is taken in regard to defects and hazards.

Job description

Job responsibilities

Provide line management of Clinical Engineering staff within designated responsibility. To co-operate and work with the Head of Clinical Engineering, clinical staff and other senior staff in matters associated with the development of the services provided to the Trust, being aware of the need to adopt a flexible and innovative approach to existing and new services along with maintaining resource and budgetary controls

To have responsibility for the establishment of clearly defined protocols and management of Trust Medical Devices Policy HS11 for medical equipment within the relevant sections.

Work with the Head of Clinical Engineering to embed systems to deliver high quality technical services to clinical areas.

To provide expert specialist and professional advice to directors, senior management, clinical and other staff of the organisation on the purchase, maintenance and policies related to all medical devices entering and used within the Trust.

To manage the specialist technical services provided to wards and departments which have been agreed, and to ensure that these services are provided in accordance with the clinical requirements and practices specified by the consultant medical and senior nursing staff.

Prepare and communicate accurate and concise service related reports.

Deploy effective communication strategies to ensure that information and knowledge is imparted sensitively according to the needs of the service, staff and patients.

To access all incoming MHRA/PSA/FSN medical device safety alerts applicable to affected devices being used within the Trust. Monitor and report on the remedial actions that are required to address the safety alerts and communicate with all relevant stakeholders.

To be actively involved in and have a particular responsibility for the highly specialised technical advice necessary for the development of networked patient monitoring systems and, where appropriate, work with medical, nursing and IT colleagues in the application of computerised clinical data systems designed to monitor, record, measure and analyse continuously the clinical data from the physiological parameters being monitored.

To be involved with the Information Development Program to make best use of Information Management & Technology (IM&T) and Information & Communications Technology (ICT) to develop new ways of working and getting the most effective use from these technologies working towards a paperless environment as possible, formulating an expansion strategy for the Trust.

Ensure learning from the root cause analyses of incidents, complaints and claims are translated into learning and improvement within designated areas.

To be actively involved in the development of the department working with senior managers in the Medical Physics and Clinical Engineering Department.

To deputise, as required, for the Head of Clinical Engineering and Head of Department (Medical Physics and Clinical Engineering) at Trust and Department meetings .

Monitor the delivery of on-going quality improvements in standards of service delivery through the development of effective systems and processes and including internal and external audits

Develop and maintain expertise in highly developed skills and appropriate competencies, ensuring the highest level of precision to maintain technical services quality and safety in line with Trust and regulatory frameworks.

To take when required lead responsibility for the process, development and implementation of Trust policies for the control and management of medical devices working closely with colleagues within the MPCE Department, Procurement, ICT, Information Governance and clinical/nursing staff.

To have responsibility for the development and on-going equipment management and resource management systems which are established with the information necessary for their satisfactory completion. This will include an involvement with the preparation of equipment specifications, clinical evaluations, replacement programs and end of life disposal.

Be a member of relevant Trust committees and groups providing expert advice and contributing to the development of medical devices technical services policies and strategies.

To be actively involved in progressing all matters associated with the implementation by the Trust of Clinical Governance, Fundamental Standards and legislative requirements, being aware of the need to give a high priority to its completion. This will include the investigation of any adverse incidents involving medical devices and the subsequent reporting through established Governance and Risk Management Systems.

To represent MPCE on any applicable committees or specialised groups where medical device management has an interface with strategic policy and / or operational development of the service. This will include any Research & Development projects which incorporate medical devices or associated clinical procedures.

To be actively involved in the development of services provided, strategic plans and effective business cases to meet national priorities and strategic, scientific, clinical and technical advances.

To be involved in the contract work undertaken by the MPCE Department, which will include organisation of staff, service schedules, purchase of spare parts and invoicing, and being aware of the need to complete contracts within an agreed time.

To have day to day responsibility for budgetary management and control of budgets in accordance with the Trusts Standing Financial Instructions, including both pay and non-pay, devolved by the Head of Clinical Engineering or the Head of Department.

Work collaboratively with multidisciplinary teams to identify, implement and optimise clearly defined quality and patient safety outcomes.

To actively manage and oversee, with particular responsibility, as agreed with the Head of Clinical Engineering, for matters associated with the Trusts policy on staff appraisal, CPD and the establishment of regular team meetings for the staff within the sections for which you have responsibility, in line with Clinical Governance, Quality Management System requirements and Fundamental Standards. Responsibility will also include counselling and the establishment of regular team meetings for the Clinical Engineering staff.

Promote the translation of evidence based/research findings and best practice guidance into practice.

To be aware of technological advances in order to ensure equipment specifications reflect current good practice. To organise equipment trails and evaluation processes, analysis of evaluation sheets.

To participate in any research and development work undertaken by the MPCE Department which are relevant to the post. This may include Medical Physics and Clinical Engineering based systems.

To be involved in all aspects of the development including the design and infrastructure taking an innovative approach with new ways of working by developing staff that are flexible and multi-skilled.

To take responsibility, along with the other Operational Managers, for the mentoring, support and assessment of Trainee Clinical Technologists and/or Apprentices undertaking specialist technical training programmes.

To be responsible for maintaining records on the Trust Medical Devices Database associated with your sections. This is to include equipment, repairs, hazards, etc relating to the technical service, including the implementation of new and revised protocols and standards, such as HS11, CQC, MHRA, Clinical Governance, Fundamental Standards, etc.

To manage the services which are provided directly to clinical users ensuring they are optimised within the available resources and that good working relationship with the users is a high priority.

To be involved, along with the other Operational Managers, with developing strategic medical device policies and procedures in line with new standards for the safe use of these devices by working closely with co-chairs of the Trusts Medical Devices Group.

To have responsibility for and progress and development of job schedules/services to effectively/efficiently meet the planned preventive maintenance and repair work for the MPCE Departments KPIs.

To have responsibility for ensuring that technical and safety standards which are laid down are met wherever possible, and that appropriate action is taken in regard to defects and hazards.

Person Specification

Qualifications

Essential

  • MSc or equivalent level of knowledge.
  • Post graduate certificate in management or equivalent experience.
  • Additional specialist knowledge and skills gained in workshop technology to patient-critical equipment and techniques in healthcare through training and experience to master's level.

Desirable

  • Professional membership of a relevant professional body.
  • Registration in a relevant clinical or technical role.

Experience

Essential

  • oExtensive relevant experience in a technical/clinical field and use of a wide range of medical equipment.
  • oExtensive knowledge of current legislation, protocols and standards which are relevant to the use of medical equipment, including Clinical Governance and Fundamental Standards.
  • oSpecialist training and practical experience in the management of dedicated clinical engineering computer systems.
  • oOperational management skills in a wide variety of both technical and clinical operations.
  • o A high level of knowledge, experience and competency in managing budget for the technical support delivery to a number of clinical services.
  • oSound working knowledge of the procurement process, including specification and commissioning of medical equipment.
  • oDemonstrate experience in supervising or managing other staff.

Desirable

  • oKnowledge of management issues at Diploma level or equivalent
  • oWorking Knowledge of Quality Management Systems.
  • oAble to demonstrate the management skills to deputise when required in the absence of the Head of Clinical Engineering or Head of Department

Communication

Essential

  • oCommunicate complex information to other professional groups
  • oProduce clear and concise reports
  • oDemonstrate excellent verbal and written skills with exemplary record keeping.
Person Specification

Qualifications

Essential

  • MSc or equivalent level of knowledge.
  • Post graduate certificate in management or equivalent experience.
  • Additional specialist knowledge and skills gained in workshop technology to patient-critical equipment and techniques in healthcare through training and experience to master's level.

Desirable

  • Professional membership of a relevant professional body.
  • Registration in a relevant clinical or technical role.

Experience

Essential

  • oExtensive relevant experience in a technical/clinical field and use of a wide range of medical equipment.
  • oExtensive knowledge of current legislation, protocols and standards which are relevant to the use of medical equipment, including Clinical Governance and Fundamental Standards.
  • oSpecialist training and practical experience in the management of dedicated clinical engineering computer systems.
  • oOperational management skills in a wide variety of both technical and clinical operations.
  • o A high level of knowledge, experience and competency in managing budget for the technical support delivery to a number of clinical services.
  • oSound working knowledge of the procurement process, including specification and commissioning of medical equipment.
  • oDemonstrate experience in supervising or managing other staff.

Desirable

  • oKnowledge of management issues at Diploma level or equivalent
  • oWorking Knowledge of Quality Management Systems.
  • oAble to demonstrate the management skills to deputise when required in the absence of the Head of Clinical Engineering or Head of Department

Communication

Essential

  • oCommunicate complex information to other professional groups
  • oProduce clear and concise reports
  • oDemonstrate excellent verbal and written skills with exemplary record keeping.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

The Royal Wolverhampton NHS Trust

Wolverhampton

WV10 0QP


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

The Royal Wolverhampton NHS Trust

Wolverhampton

WV10 0QP


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Head of Clinical Engineering

Jennifer Cartwright

jenny.cartwright@nhs.net

01902695525

Details

Date posted

16 May 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£62,215 to £72,293 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

225-EST-7081889

Job locations

The Royal Wolverhampton NHS Trust

Wolverhampton

WV10 0QP


Supporting documents

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