Hotel Services Supervisor - Housekeeping

Job description

Job responsibilities

To supervise, motivate and be responsible for all Housekeeping staff under your control.

To supervise services in accordance with the Specification of Services to be provided for contracted services and have strong interpersonal skills with staff.

To liaise with managers and heads of departments.

To ensure that quality control procedures are complied with and that control documentation is completed in any designated area of Hotel Services.

To be totally flexible within the Hotel Services Department throughout the Unit. To act on own initiative at weekends when no management staff are on duty, and make decisions in the managers absence.

To manage work schedules to accurately reflect the workload and make temporary adjustments to ensure service requirements are met within any designated area of Hotel Services.

The Supervisor is responsible for checking equipment; issue, delivery and stock control of all cleaning materials on a daily basis and food stock control for catering purposes.

To ensure that all defects are reported - machinery and buildings.

To comply with Statutory and Health Authority Policies on Health & Safety and Hygiene Regulations and Governance.

To carry out first line counselling of staff.

To ensure that industrial relations and human relations within the Hotel Services Departments and the good relationships between Hotel Services Supervisors, Staff and Trades Unions are maintained and improved.

To liaise closely with Hotel Services Managers and report on the situation of service provision.

To have the ability to practically solve problems on the shop floor to ensure services are not compromised.

To have persuasive and influencing skills in getting the best out of staff and the resources available.

To participate in the recruitment and selection of new employees.

To have the ability to plan tasks and staff in an emergency or short notice, eg. floods, commissioning of new buildings, closing of wards and bays.

To be able to communicate verbally with all professionals across the Trust.

To be able to work to personal deadlines and manage a team that have deadlines to meet.

To carry a bleep and authorise, plan and organise any work that is required.

To ensure that appropriate staffing levels are maintained at all times to ensure quality and delivery of service.

To ensure that staff understand their responsibility regarding the general security of buildings.

To carry out on the job training with staff following their induction training programme, including safe use of equipment.

To undertake any duties that are commensurate with the post and grade that have been discussed with the post holder.

To attend mandatory training and any other training courses deemed necessary for the post holder to carry out their duties.

To participate in annual staff appraisals.

To wear the uniform as issued and maintain an appearance at a standard commensurate with the duties and role of the post.

To wear an ID badge as issued in the interests of security in accordance with Trust policy.

Person Specification

Experience

Essential

• Housekeeping supervisor experience

Desirable

• Housekeeping supervisor experience in a clinical setting

Additional Information

Essential

• Additional comments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)