Job summary
The Clinical Capacity Manager has a day to day operational role in providing leadership and responsibility for the safe facilitation of patient flow pathways across RWT. The post holder will work within their remit to ensure a seamless patient journey enabling the Trust to meet key strategic and operational objectives. The role covers a 24/7 365 day service to ensure patient flow across the organisation.
The Clinical Capacity Manager has day to day operational responsibility for ensuring the smooth running of all aspects of capacity management within their remit whilst playing a pivotal role in managing the Discharge Facilitator colleagues on duty and supporting RWT to deliver local and national standards.
The post also supports all staff working out of hours to ensure the safe and effective use of resources to provide quality patient care. The role works autonomously, with the support of the On Call Manager on duty to ensure timely escalation and action on all issues and provide maintenance of acute services.
Main duties of the job
The Clinical Capacity Manager has a key role in maintaining the ED target of 95% of patients being seen and treated, admitted or discharged within 4 hours by focusing on patient pathway delay, intervene and escalate where necessary to maintain patient safety, care, quality and patency of patient pathways. The Clinical Capacity Manager will ensure flow allows for timely movement of patients through all admission portals, thus supporting ambulance offloads.
Intervention may include actions to prevent delays, for example chasing results, transport and discharge outcomes. The post-holder may be required to assess the patient's wellbeing using acquired experience and clinical knowledge and work closely with clinicians, ward teams and Divisional Teams in order to get the best outcome for patients in complex situations.
The Clinical Capacity Manager has expert knowledge of patient pathways within the NHS, they support and deputise for the On Call Manager out of hours . Working closely with senior nursing and management teams in ensuring that targets are met, escalating when required.
Working corporately across all Divisions, the Clinical Capacity Managers will ensure that all suitable capacity across the site is utilised appropriately, to maintain and maximise flow and safety which includes Infection Prevention and Control measures in place due to Covid and other Hospital Acquired Infections requiring isolation measures which have a significant impact on flows.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Job description
Job responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Person Specification
Qualifications
Essential
Desirable
- Evidence of continuous professional development
Qualifications
Essential
Desirable
- Management Qualification or equivalent experience as a manager at least to Band 6 level in an acute hospital setting
Experience & Skills
Essential
- Demonstrate leadership skills
- Organisational skills motivation and innovation
- Evidence of computer literacy and understanding of new technologies requiring standard keyboard skills
- Demonstrates multi-tasking and trouble shooting skills
- Self-motivated reliable
- Ability to act up in the absence of the Matron / Lead Clinical Capacity Manager
- Critical thinking, reflection and analysis to inform their assessments, clinical/managerial judgements and decisions.
- Knowledge and skills of a broad range of clinically and professionally challenging and complex situations
- Understand the Trusts aims and objectives which are relevant to the post holder and is able to implement the systems and processes which have been put in place to achieve those
- To have knowledge and understanding of the Mental Health Act and to act on behalf of the Trust when dealing with sectioning of patients under the said act
Desirable
- Evidence of on-going professional/personal development.
- Demonstrates Capacity Management skills
- Evidence of experience of Tele-Tracking technology
Communication Skills
Essential
- Excellent strong communication skills (oral, written, listening)
- Ability to communicate with senior staff within the profession, and other professions, patients/carers
- Must be able to demonstrate strong critical thinking skills, multi-tasking ability, customer service skills and communication skills.
- Ability to communicate empathetically with Patients, Relatives and or Carers when discussing potentially distressing and sensitive information
- Ability to communicate with staff in respect of unwelcome news (poor performance, complaints and incidents against them).
Desirable
- Positive and enthusiastic
- Courteous and polite
- An effective mediator to manage and resolve conflicts that may arise between Staff, Professionals, Patients, Relatives and or Carers
Flexibility
Essential
- Flexible approach to work
- Ability to adapt behaviour to changing circumstances
- Evidence of a flexible and innovative approach to service delivery and development.
- Ability to work flexible hours to meet service requirements including out of hours, weekends and bank holidays.
- Can act on own initiative
Other
Essential
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Team worker, able to work across agencies and with a wide range of professionals and non-professionals from all backgrounds
- Manual handling techniques for the safe movement/handling of patients
Desirable
- Positive and enthusiastic.
Person Specification
Qualifications
Essential
Desirable
- Evidence of continuous professional development
Qualifications
Essential
Desirable
- Management Qualification or equivalent experience as a manager at least to Band 6 level in an acute hospital setting
Experience & Skills
Essential
- Demonstrate leadership skills
- Organisational skills motivation and innovation
- Evidence of computer literacy and understanding of new technologies requiring standard keyboard skills
- Demonstrates multi-tasking and trouble shooting skills
- Self-motivated reliable
- Ability to act up in the absence of the Matron / Lead Clinical Capacity Manager
- Critical thinking, reflection and analysis to inform their assessments, clinical/managerial judgements and decisions.
- Knowledge and skills of a broad range of clinically and professionally challenging and complex situations
- Understand the Trusts aims and objectives which are relevant to the post holder and is able to implement the systems and processes which have been put in place to achieve those
- To have knowledge and understanding of the Mental Health Act and to act on behalf of the Trust when dealing with sectioning of patients under the said act
Desirable
- Evidence of on-going professional/personal development.
- Demonstrates Capacity Management skills
- Evidence of experience of Tele-Tracking technology
Communication Skills
Essential
- Excellent strong communication skills (oral, written, listening)
- Ability to communicate with senior staff within the profession, and other professions, patients/carers
- Must be able to demonstrate strong critical thinking skills, multi-tasking ability, customer service skills and communication skills.
- Ability to communicate empathetically with Patients, Relatives and or Carers when discussing potentially distressing and sensitive information
- Ability to communicate with staff in respect of unwelcome news (poor performance, complaints and incidents against them).
Desirable
- Positive and enthusiastic
- Courteous and polite
- An effective mediator to manage and resolve conflicts that may arise between Staff, Professionals, Patients, Relatives and or Carers
Flexibility
Essential
- Flexible approach to work
- Ability to adapt behaviour to changing circumstances
- Evidence of a flexible and innovative approach to service delivery and development.
- Ability to work flexible hours to meet service requirements including out of hours, weekends and bank holidays.
- Can act on own initiative
Other
Essential
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Team worker, able to work across agencies and with a wide range of professionals and non-professionals from all backgrounds
- Manual handling techniques for the safe movement/handling of patients
Desirable
- Positive and enthusiastic.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
