Apprentice

Job summary

The apprentice will be required:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary home work during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must operate at all times under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Apprenticeship standard: Customer Service Level 2

Training Provider: Wolverhampton College

Duration: 15 Months

Main duties of the job

Whilst in the development role the apprentice will work towards the following:

To operate at all times within the local Standard Operating Procedures relevant to the area of work.

To provide administrative support to the Urology Secretarial team for example

• Posting up letters and ensuring posted in a timely manner
• Scanning patient information on to the Electronic Patient Record
• Processing incoming external mail
• Booking appointments & interpreters as required
• Distribution of paperwork to other teams

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.