Service Improvement Manager

The Royal Wolverhampton NHS Trust

Information:

This job is now closed

Job summary

We are seeking a dedicated and experienced individual in service improvement to join the team at Black Country Pathology Services. The post holder will play a key role in driving the delivery of service improvement projects to continuously enhance the quality of healthcare services provided by the pathology network. These projects have high complexity due the range of clinical pathways and the numerous partnership and healthcare relationships involved.

The ideal candidate will have proven experience in delivery of service improvement projects, ideally in a similarly complex organisation. Excellent organisation and project management skills will be essential for success in this role. The right candidate will be able to demonstrate excellent interpersonal and influencing skills and ideally have experience of working with senior internal and external stakeholders.

Main duties of the job

The Service Improvement Manager is an integral part of the overall BCPS management team. The post holder is responsible for the professional leadership, development, and implementation of service improvement initiatives within BCPS. The post holder is responsible for the delivery of improvement in all of the pathology disciplines and essential services (Blood Sciences, Microbiology, Cellular Pathology, Immunology, Transfusion and POCT) across the sites within the partner organisations of the BCPS.

The Service Improvement Manager will be seen as a leader within the organisation, and it is essential that the post holder must be able to build a strong relationship with key operational managers and lead clinicians to ensure clarity of direction, priority and pace od decision making. As a key change agent, the post holder will take ownership and manage the day-to-day delivery of assigned service improvement projects, providing robust challenge and establishing appropriate project controls as required.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Date posted

23 November 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

225-BCPS-5811532

Job locations

New Cross Hospital

Wolverhampton

WV10 0QP


Job description

Job responsibilities

Main duties

Lead on the development of performance management systems and processes to enable the organisation to deliver its targets and strategic objectives.

To support the divisions and various departments across the organisation in delivering their performance targets.

To provide daily, weekly, monthly and quarterly performance reports to operational and Board level, raising concerns in a timely manner, advising on remedial action and ensuring that correction action is carried out.

To lead on the development of key performance indicators designed to ensure delivery of the Trusts annual plan.

To contribute to the development of information set that ensures that the board takes clear strategic decisions based on sound information.

To lead on the Service Improvement review process for quality of services (national priorities & existing commitments).

On behalf of the organisation, analyse and interpret national guidance and measures in relation to performance.

To lead on a programme of service reviews that focuses on service improvement, using external benchmarking data as appropriate, and to evaluate the impact of implementing recommendations from the reviews.

SERVICE IMPROVEMENT

To undertake service improvement activities to contribute to the creation of a high-performance culture and enable the organisation to continually transform and improve its service to achieve its vision and strategic objectives.

To continuously develop service improvement systems and processes and to lead on their implementation.

To support the delivery of BCPS Service improvement strategy.

To project manage specific service improvement initiatives often complex involving different disciplines.

To assist the organisations to deliver service re-design by providing expertise in Lean and other service improvement methodologies.

To analyse and interpret a range of highly complex facts or situations in order to inform and facilitate service change.

TRAINING

To design, deliver and provide training on service improvement programmes specifically related to, service improvement methodologies and performance improvement.

To contribute to and support the BCPS training programme for all disciplines of staff particularly in relation to service improvement methodologies and performance improvement.

To provide support to individuals by formal and informal mentorship in relation to project management, service improvement and performance management.

Job description

Job responsibilities

Main duties

Lead on the development of performance management systems and processes to enable the organisation to deliver its targets and strategic objectives.

To support the divisions and various departments across the organisation in delivering their performance targets.

To provide daily, weekly, monthly and quarterly performance reports to operational and Board level, raising concerns in a timely manner, advising on remedial action and ensuring that correction action is carried out.

To lead on the development of key performance indicators designed to ensure delivery of the Trusts annual plan.

To contribute to the development of information set that ensures that the board takes clear strategic decisions based on sound information.

To lead on the Service Improvement review process for quality of services (national priorities & existing commitments).

On behalf of the organisation, analyse and interpret national guidance and measures in relation to performance.

To lead on a programme of service reviews that focuses on service improvement, using external benchmarking data as appropriate, and to evaluate the impact of implementing recommendations from the reviews.

SERVICE IMPROVEMENT

To undertake service improvement activities to contribute to the creation of a high-performance culture and enable the organisation to continually transform and improve its service to achieve its vision and strategic objectives.

To continuously develop service improvement systems and processes and to lead on their implementation.

To support the delivery of BCPS Service improvement strategy.

To project manage specific service improvement initiatives often complex involving different disciplines.

To assist the organisations to deliver service re-design by providing expertise in Lean and other service improvement methodologies.

To analyse and interpret a range of highly complex facts or situations in order to inform and facilitate service change.

TRAINING

To design, deliver and provide training on service improvement programmes specifically related to, service improvement methodologies and performance improvement.

To contribute to and support the BCPS training programme for all disciplines of staff particularly in relation to service improvement methodologies and performance improvement.

To provide support to individuals by formal and informal mentorship in relation to project management, service improvement and performance management.

Person Specification

Qualification/experience

Essential

  • Masters degree
  • Service improvement/ change

Desirable

  • Collaboration working

Skills

Essential

  • Improvement methods e.g. Lean
  • Project management

Desirable

  • Communication/interpersonal skills
Person Specification

Qualification/experience

Essential

  • Masters degree
  • Service improvement/ change

Desirable

  • Collaboration working

Skills

Essential

  • Improvement methods e.g. Lean
  • Project management

Desirable

  • Communication/interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

New Cross Hospital

Wolverhampton

WV10 0QP


Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

BCPS Quality Manager

Katy New

katy.new@nhs.net

01902307999

Date posted

23 November 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

225-BCPS-5811532

Job locations

New Cross Hospital

Wolverhampton

WV10 0QP


Supporting documents

Privacy notice

The Royal Wolverhampton NHS Trust's privacy notice (opens in a new tab)