Primary Care Clinical Information & Performance Manager

Job description

Job responsibilities

To work with Clinical Directors, Divisional Management, Matrons, and other managers, to provide information which helps to ensure a high level of care is delivered.

To provide summarised management information to the Directorate, including detailed analysis about performance against contractual targets and trends Utilising all information available to help the service managers understand the overall picture of what is happening within their areas e.g., reasons for under/over-performance by looking at referral patterns, clinic utilisation, activity trends, DNAs etc

To assist the Clinical Directors, Group Manager and Directorate Management in strategic planning and provision of new services, operational management, and the overall performance of the Directorate.

Providing expert advice and analysis on complex subject areas to support decision making

To provide an expert point of reference within Primary Care for informatics issues and support understanding of areas such as commissioning, QOF, performance management, data collection and other key areas.

To understand, interpret and negotiate highly complex requirements for dashboards and reports, including how data is captured and any definitional or data quality issues, to ensure that reporting outputs meet user requirements.

Support managers in understanding the reporting outputs and findings, by creating insight and outlining findings.

To liaise with the practice leads to ensure that all activity undertaken by clinical teams is recorded and forms part of contracts to ensure correct income is received.

To represent the Directorate in forums as necessary and to attend management meetings in the wider organisation including Divisional meetings as required by the Group Manager.

To work with practice directors in planning and implementing service change, also ensuring that all agreed activity and performance metrics i.e., QOF are not affected, or amendments are agreed prior to the change commencing.

To assist the Directorate to interpret the available data and provide judgement on actual performance and the ability to deliver operational plans, using predictive modelling techniques.

To provide benchmarking information to support the Directorate in understanding variations in practice both within their own services as well as regionally and nationally where possible.

Line manage allocated staff, including recruitment, induction, setting workload priorities, delegating tasks, day-to-day supervision, monitoring performance, carrying out appraisals, identifying training needs, facilitating staff personal development, acting as lead specialist and maintaining professional standards.

To manage the process of responding to ad hoc requests from within the Directorate in a timely manner

To lead the analytical work for the Directorate to assess capacity and demand for each clinical service, identifying areas of service pressure and supporting the production of option appraisals and business cases

To provide detailed analysis to model demand, resources and throughput to ensure that appropriate balance of provision and to identify variances between supply and demand to facilitate discussions about service change, provision and development in conjunction with the Directorate manager and clinical leads.

To provide summarised management information to the Directorate, including detailed analysis about performance against contractual targets and trends

To support and advise the Directorate on Information Governance, including Data Protection, Caldicott and Freedom of Information

To be accountable for monitoring and coordinating of activity within the Directorate, taking appropriate action to highlight where the Trusts targets are not being met. To support the Directorate in providing information in order to facilitate discussions in understanding the reasons for problem areas and assist in producing recovery plans to achieve key targets

To support the Trusts corporate information requirements, ensuring high quality information is supplied for the Directorate within deadlines and is fit for purpose.

To ensure that systems used within the Directorate are fit for purpose in collaboration with other information/informatics teams within the Trust.

To lead on specific projects as agreed by the Group Manager

To support and encourage colleagues in relation to the benefits which IM&T can bring in improving services within the local health economy.

To escalate relevant security or any other incidents to the relevant manager regarding information services databases via the Trusts agreed process.

To deputise for the Directorate Manager during periods of absence, if required, in conjunction with other managers within the department

Ensure the team is accessible and approachable as appropriate to members of the PCN and the wider Trust

Person Specification

Qualifications / Training

Essential

• Master's degree level qualification or significant experience of working at a similar level in specialist area.
• Professional award for IM&T healthcare at post grad diploma level or equivalent knowledge gained through training and experience
• Evidence of continued professional development.

Desirable

• Project management qualification (such as QSIR , PRINCE 2, Managing Successful Programmes) or equivalent experience.

Exprience / Skills

Essential

• Experience in providing high quality information and presenting complex information to stakeholders of all levels to directly support decision making.
• Experience of integrated working across professional boundaries and involving several organisations".
• Extensive experience of using EMIS / System One, Reporting Services and other related database tools
• Ability to undertake service planning, analysing and making critical judgements considering finance, manpower, equipment quality, environmental and organisational factors.
• Analytical/interpretive skills, with the ability to analyse extremely complex information, producing analysis and recommendations.

Desirable

• Commercial awareness
• Experience of leading re-design or change management initiatives.

Communication Skills

Essential

• Excellent communication skills and the ability to develop strong working relationships will all levels and groups of staff on information related issues.
• Proven ability in the presentation of written and verbal reports by interpreting data and outlining findings
• Ability to work co-operatively with both clinical and non-clinical staff including other management teams and to develop effective working relationships across the portfolio.
• Strong team player and able to facilitate supervision and effective team working for others
• oAbility to identify, interpret and document complex user information requirements to produce dashboard and reporting specifications.

Flexibility

Essential

• Able to establish credibility
• Ability to meet the changing needs of the service including flexible hours and to visit alternative sites for meetings as necessary
• Ability to work under pressure whilst maintaining high quality work.
• Ability to work with a high degree of autonomy with limited management supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Coalway Road Surgery

Coalway Road

Wolverhampton

WV3 7NA

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)