Job summary
The Library Assistant supports the daily operations of the Library & Knowledge Service, ensuring efficient and effective service delivery to all users, including staff, placement students and volunteers. We provide high quality information, services and facilities to help support, develop and educate staff, and contribute to world class patient care. The post holder will work closely with a small team of other library staff.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
1. Provide frontline customer serviceOffer a friendly and professional point of contact, responding to user enquiries (in person, by phone, and online)
2. Deliver training and user supportProvide inductions, advice, and training to library users and staff on services, resources, and databases
3. Promote library servicesPhysically and digitally market and promote services, campaigns, and resources
4. Maintain library resources and facilitiesProcess, shelve, and tidy stock; order and manage supplies; ensure the environment is safe and welcoming
5. Administer library systems and recordsProcess requests, update the Library Management System, maintain records, and ensure compliance with legal requirements
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
Duties and Responsibilities
1. Communication Provide an approachable and welcoming point of contact to all users Work as part of a team Provide advice, inductions and training to library users (in person and via phone, email and post) Physically and digitally market and promote services and campaigns Show excellent customer care skills at all times Contact users to provide clinical and non-clinical evidence Use active listening and effective questioning to fully establish the users requirements
2. Analytical / Judgemental Skills Resolve common issues e.g. equipment faults, first line troubleshooting Use judgement in handling enquiries, identifying when its appropriate to refer enquiries on Use initiative when working alone in the library
3. Planning / Organisational Skills Plan own tasks and day-to-day priorities Ensure all work is completed within relevant deadlines and to required standard Provide administrative support to other members of the team Handover to other team members efficiently and effectively
4. Responsibility for Patients Minimal contact with patients
5. Policy / Service Responsibilities Update or create relevant policies and procedures Follow procedures and implement policies Feed in to service development through assisting with surveys, contributing to team meetings etc
6. Financial / Physical Resource Responsibilities Handle cash for photocopying, lost books etc Use equipment safely e.g. photocopier, laminator, label maker, self-service machine Order library stationery and consumables Receive and process new library books and other materials Monitor the physical environment, ensuring facilities are in good working order; report problems to relevant department / company Open up and/or close down the library staff area Ensure leaflets and guides are topped up Liaise with users to recover long overdue / missing stock Shelve and tidy stock and assist with annual stock take Create displays
7. Staff Responsibilities Train users in how to access and use databases and other resources Undertake self development / CPD, including mandatory learning Provide advice, guidance and training to new staff members and work experience students8. Information Responsibilities Process article, book and other information requests promptly and accurately Input data to the Library Management System Add new items to the Library Management System Maintain files or systems e.g. records relating to inter-library loans Undertake circulation tasks e.g. issuing, returning, renewing loans Undertake basic literature searches Advise users where to locate materials and resources Assist in removal and disposal of old stock Abide by legal requirements e.g. copyright, data protection etc Create and update relevant documents, spreadsheets, posters etc Carry out any other required duties in line with the posts banding
9. Research / Development Responsibilities Collect and collate statistics on usage and activities Collect user feedback Assist in audit / quality improvement exercises
10. Freedom to Act Report any data breaches or near misses using appropriate systems Report any safeguarding concerns using appropriate procedure
Additional Information
Physical Skills and Effort: Lift and move books and other materials, in line with manual handling guidance Lift and move boxes containing paper etc, in line with manual handling guidance Use standard keyboard skills May need to use steps to reach shelving The Library is located on the first floor, which is only accessible by stairs
Mental Skills and Effort: Concentrate on data input Check information Change task at short notice e.g. when interrupted, to assist users Lateral thinking can be required, in order to interpret user requests
Emotional Skills and Effort: Handle materials with graphic images or potentially distressing subject matter Emotional intelligence can be required, to support users experiencing stress e.g. exam stress
Working Conditions: Work alone at times Use a VDU for the majority of the working day Work in dusty conditions when accessing the Trust archive
Job description
Job responsibilities
Duties and Responsibilities
1. Communication Provide an approachable and welcoming point of contact to all users Work as part of a team Provide advice, inductions and training to library users (in person and via phone, email and post) Physically and digitally market and promote services and campaigns Show excellent customer care skills at all times Contact users to provide clinical and non-clinical evidence Use active listening and effective questioning to fully establish the users requirements
2. Analytical / Judgemental Skills Resolve common issues e.g. equipment faults, first line troubleshooting Use judgement in handling enquiries, identifying when its appropriate to refer enquiries on Use initiative when working alone in the library
3. Planning / Organisational Skills Plan own tasks and day-to-day priorities Ensure all work is completed within relevant deadlines and to required standard Provide administrative support to other members of the team Handover to other team members efficiently and effectively
4. Responsibility for Patients Minimal contact with patients
5. Policy / Service Responsibilities Update or create relevant policies and procedures Follow procedures and implement policies Feed in to service development through assisting with surveys, contributing to team meetings etc
6. Financial / Physical Resource Responsibilities Handle cash for photocopying, lost books etc Use equipment safely e.g. photocopier, laminator, label maker, self-service machine Order library stationery and consumables Receive and process new library books and other materials Monitor the physical environment, ensuring facilities are in good working order; report problems to relevant department / company Open up and/or close down the library staff area Ensure leaflets and guides are topped up Liaise with users to recover long overdue / missing stock Shelve and tidy stock and assist with annual stock take Create displays
7. Staff Responsibilities Train users in how to access and use databases and other resources Undertake self development / CPD, including mandatory learning Provide advice, guidance and training to new staff members and work experience students8. Information Responsibilities Process article, book and other information requests promptly and accurately Input data to the Library Management System Add new items to the Library Management System Maintain files or systems e.g. records relating to inter-library loans Undertake circulation tasks e.g. issuing, returning, renewing loans Undertake basic literature searches Advise users where to locate materials and resources Assist in removal and disposal of old stock Abide by legal requirements e.g. copyright, data protection etc Create and update relevant documents, spreadsheets, posters etc Carry out any other required duties in line with the posts banding
9. Research / Development Responsibilities Collect and collate statistics on usage and activities Collect user feedback Assist in audit / quality improvement exercises
10. Freedom to Act Report any data breaches or near misses using appropriate systems Report any safeguarding concerns using appropriate procedure
Additional Information
Physical Skills and Effort: Lift and move books and other materials, in line with manual handling guidance Lift and move boxes containing paper etc, in line with manual handling guidance Use standard keyboard skills May need to use steps to reach shelving The Library is located on the first floor, which is only accessible by stairs
Mental Skills and Effort: Concentrate on data input Check information Change task at short notice e.g. when interrupted, to assist users Lateral thinking can be required, in order to interpret user requests
Emotional Skills and Effort: Handle materials with graphic images or potentially distressing subject matter Emotional intelligence can be required, to support users experiencing stress e.g. exam stress
Working Conditions: Work alone at times Use a VDU for the majority of the working day Work in dusty conditions when accessing the Trust archive
Person Specification
Qualifications
Essential
- Qualifications: GCSEs
- Qualifications: Library qualification
Desirable
Skills
Essential
- Skills: Computer literacy
- Skills: Communication
- Skills: Interpersonal
- Skills: Work independently / as part of a team
- Skills: Prioritisation
- Skills: Attention to detail
Desirable
- Skills: Sourcing information
- Skills: LMS experience
- Skills: Creative tools experience
Experience and values
Essential
- Experience and values: Internet searching
- Experience and values: Customer care
- Experience and values: Exemplify Trust values
- Experience and values: Flexible approach
- Experience and values: Motivation / initiative
Desirable
- Experience and values: Supportive of others
- Experience and values: CPD
Person Specification
Qualifications
Essential
- Qualifications: GCSEs
- Qualifications: Library qualification
Desirable
Skills
Essential
- Skills: Computer literacy
- Skills: Communication
- Skills: Interpersonal
- Skills: Work independently / as part of a team
- Skills: Prioritisation
- Skills: Attention to detail
Desirable
- Skills: Sourcing information
- Skills: LMS experience
- Skills: Creative tools experience
Experience and values
Essential
- Experience and values: Internet searching
- Experience and values: Customer care
- Experience and values: Exemplify Trust values
- Experience and values: Flexible approach
- Experience and values: Motivation / initiative
Desirable
- Experience and values: Supportive of others
- Experience and values: CPD
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
Robert Jones and Agnes Hunt Orthopaedic Hospital
Gobowen
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
