Job summary
We are looking for an enthusiastic and empathetic individual to join our Montgomery Administrative team as a Referral and Tracking Coordinator for a 9 month fixed term contract from September 2025.
This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted.
Main duties of the job
The post holder will be at the forefront of the departments adaptation and on-going management of the Somerset data base system and subsequent reporting including COSD, GMOSS, PMBT and CWT, ensuring the national requirements are adhered to along with accuracy and validity of the data submission at all times.
The post holder will require a proactive, dynamic and problem-solving approach to data analysis and reporting, ensuring referrals coming into the unit are tracked from the current system onto the Somerset Software, that the information transferred is accurate and meets requirements forsubsequent reporting and therefore ensuring the trust is fulfilling the NHS E requirement.
As Referral Coordinator the post holder will be expected to manage patient referrals according to their urgency and priority, booking clinics and organising appointments again according to specific needs of the patient.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
-
Timely and accurate submission of data from relevant systems for reporting of COSD, GMOSS, PMBT and CWT.
-
To manage patient pathways, tracking the pathway to ensure deadlines are met and booking appointments where appropriate.
-
Ensuring knowledge and expertise is used to interpret data and ensure its accuracy before submission
-
Develop and Provide accurate reports and analysis to support the Tumour Team in MDTs and Pathway Co Ordination and wider Trust requests.
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Support the Team including Tumour Consultants, providing cover for colleagues during leave periods.
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Responsible for ensuring all communication is accurately and appropriately undertaken using methods and terminology appropriate to the needs of the department and team.
-
To be highly skilled and experienced in the full range of organisational and administrative work practices, software programmes, and specialised functional terms
-
To be highly proficient and expert in Trust ICT systems, advising and guiding others in team, supporting new users and instructing them as necessary. Providing expertise and training in relation to Somerset and Tumour databases.
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To use modern technology and Trust ICT systems to support the administrative tasks as necessary in daily work
-
To develop administrative systems consistent with the service improvement programme to streamline the patient journey and to ensure they meet the needs of the patient tracking process.
-
To use knowledge, and experience to meet the needs of the team by completing non-routine tasks on a daily basis.
-
To update skills as necessary and attend product training cascade updates to relevant departments and colleagues.
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To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent.
-
To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work.
-
To ensure all mandatory training is completed and participate in yearly appraisals with line manager
-
Audits/deep dives to be undertaken when required on administrative tasks.
-
To maintain a safe office environment by reporting any hazard or repairs promptly to your manager
-
Where there is unexpected absence, escalate and maintain adequate stock levels for the department, using Trust systems to procure required items with support from the Assistant Service Manager.
-
To undertake any other such duties as may be required from time to time, that are consistent with the responsibilities of the grade.
-
To comply with the trust and departmental policies, guidelines and procedures in line with the trust vision.
Job description
Job responsibilities
-
Timely and accurate submission of data from relevant systems for reporting of COSD, GMOSS, PMBT and CWT.
-
To manage patient pathways, tracking the pathway to ensure deadlines are met and booking appointments where appropriate.
-
Ensuring knowledge and expertise is used to interpret data and ensure its accuracy before submission
-
Develop and Provide accurate reports and analysis to support the Tumour Team in MDTs and Pathway Co Ordination and wider Trust requests.
-
Support the Team including Tumour Consultants, providing cover for colleagues during leave periods.
-
Responsible for ensuring all communication is accurately and appropriately undertaken using methods and terminology appropriate to the needs of the department and team.
-
To be highly skilled and experienced in the full range of organisational and administrative work practices, software programmes, and specialised functional terms
-
To be highly proficient and expert in Trust ICT systems, advising and guiding others in team, supporting new users and instructing them as necessary. Providing expertise and training in relation to Somerset and Tumour databases.
-
To use modern technology and Trust ICT systems to support the administrative tasks as necessary in daily work
-
To develop administrative systems consistent with the service improvement programme to streamline the patient journey and to ensure they meet the needs of the patient tracking process.
-
To use knowledge, and experience to meet the needs of the team by completing non-routine tasks on a daily basis.
-
To update skills as necessary and attend product training cascade updates to relevant departments and colleagues.
-
To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent.
-
To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work.
-
To ensure all mandatory training is completed and participate in yearly appraisals with line manager
-
Audits/deep dives to be undertaken when required on administrative tasks.
-
To maintain a safe office environment by reporting any hazard or repairs promptly to your manager
-
Where there is unexpected absence, escalate and maintain adequate stock levels for the department, using Trust systems to procure required items with support from the Assistant Service Manager.
-
To undertake any other such duties as may be required from time to time, that are consistent with the responsibilities of the grade.
-
To comply with the trust and departmental policies, guidelines and procedures in line with the trust vision.
Person Specification
Qualifications/Training
Essential
- Educated to GCSE Level or equivalent
- ILM First Line Management or equivalent
- Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or Equivalent experience
Experience
Essential
- An understanding of Cancer Wait Time targets
- An understanding of National and Local wait time targets (RTT Referral to Treatment)
- Knowledge of Somerset database
Desirable
- Previous NHS experience
- Previous experience of utilising hospital patient administration systems
- Previous experience of booking processes
Skills and Competencies
Essential
- Advanced keyboard skills
- IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook)
Desirable
- ECDL or equivalent
- Knowledge of National E-Referral System
Knowledge (including specialist or technical knowledge required)
Essential
- Staff Management /Supervisory Experience
Desirable
- Staff Management /Supervisory Experience
Personal Qualities & Trust Values
Essential
- Friendly - patients, colleagues, public are always put at ease and made welcome
- Excellence - ensure the care we deliver has great outcomes for patients
- Caring - put the patient first and be considerate of their needs
- Professional - apply high professional standards to your role
- Respect - for patients and each other Motivate and lead a team
- Communicate effectively at all levels both verbally and in writing
- Deal with sensitive issues with tact and diplomacy (complaints/difficult or upset patients or staff)
- Remain calm under pressure and work to demanding deadlines
- Develop effective working relationships
- Work unsupervised managing own workload
- Flexible approach, ability to complete a variety of tasks at one time
- Professional manner, ability to work in a pressurised role and ensure self-motivation
Person Specification
Qualifications/Training
Essential
- Educated to GCSE Level or equivalent
- ILM First Line Management or equivalent
- Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or Equivalent experience
Experience
Essential
- An understanding of Cancer Wait Time targets
- An understanding of National and Local wait time targets (RTT Referral to Treatment)
- Knowledge of Somerset database
Desirable
- Previous NHS experience
- Previous experience of utilising hospital patient administration systems
- Previous experience of booking processes
Skills and Competencies
Essential
- Advanced keyboard skills
- IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook)
Desirable
- ECDL or equivalent
- Knowledge of National E-Referral System
Knowledge (including specialist or technical knowledge required)
Essential
- Staff Management /Supervisory Experience
Desirable
- Staff Management /Supervisory Experience
Personal Qualities & Trust Values
Essential
- Friendly - patients, colleagues, public are always put at ease and made welcome
- Excellence - ensure the care we deliver has great outcomes for patients
- Caring - put the patient first and be considerate of their needs
- Professional - apply high professional standards to your role
- Respect - for patients and each other Motivate and lead a team
- Communicate effectively at all levels both verbally and in writing
- Deal with sensitive issues with tact and diplomacy (complaints/difficult or upset patients or staff)
- Remain calm under pressure and work to demanding deadlines
- Develop effective working relationships
- Work unsupervised managing own workload
- Flexible approach, ability to complete a variety of tasks at one time
- Professional manner, ability to work in a pressurised role and ensure self-motivation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
