Job summary
This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted, other applications will not be shortlisted.
The Dept of Orthotics at The Robert Jones and Agnes Hunt Hospital, Oswestry, is looking for an administrator to join our team on a fixed term contract of 12 months working weekly Monday - Thursday inclusive. The position is part time, 30 hours a week covering a large range of administrative tasks linked directly to providing patient care.
Main duties of the job
The role will include the administrative element of managing patients treatment, covering waiting list management, booking appointments, reception, clinic prep and clinic outcoming. It includes communication face to face, via the telephone and emails, with patients, the Orthotics team and the wider health system and colleagues.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
The role is varied and the full details are documented within the attached job description and person specification. This contains all the information detailing all aspects of this varied role along with details of the person specification with the qualifications required for the role
Job description
Job responsibilities
The role is varied and the full details are documented within the attached job description and person specification. This contains all the information detailing all aspects of this varied role along with details of the person specification with the qualifications required for the role
Person Specification
Qualifications
Essential
- Diploma/NVQ level 2/3 in an administrative subject or be able to demonstrate knowledge and experience of a range of administrative procedures acquired through training and experience.
Desirable
- Most desirable requirement is a practicable can do attitude that includes attention to detail and reliability that will benefit patients, department and Trust
- Awareness of NHS policies.
Experience
Essential
- Working in an NHS environment Supervision and development of staff Supervision of administrative functions within a large complex organisation
Desirable
- Experience of service improvements
- Waiting List management
Skills and Competencies
Essential
- Excellent planning & organisational skills
- Ability to prioritise workload to respond to changing demand
- Ability to liaise and communicate with staff at all levels
- Excellent interpersonal & communication skills demonstrating empathy & sensitivity to patients and relatives
- Ability to handle complex enquiries - distressed & anxious patients
- Ability to deal with challenging behaviour
- Ability to provide excellent customer care
- Knowledge of IT systems including MS Office and patient management systems
- Analytical skills & ability to problem solve
- Proven strong administration skills
- Excellent telephone manner
- Knowledge of Trust procedures
- Able to work independently, with minimum supervision
- Proven ability to motivate staff and encourage teamwork
- Ability to coach and mentor others
- Ability to effectively supervise staff on a day-to-day basis
- Ability to effectively performance manage staff
- Ability to engage and influence staff within their area of responsibility
- Ability to deal with members of a multi-disciplinary team
- Thorough understanding of NHS performance targets
- Knowledge of patient flow
- Knowledge of Trust procedures
Desirable
- An understanding of the basics of finance and Health and Safety within the workplace
Person Specification
Qualifications
Essential
- Diploma/NVQ level 2/3 in an administrative subject or be able to demonstrate knowledge and experience of a range of administrative procedures acquired through training and experience.
Desirable
- Most desirable requirement is a practicable can do attitude that includes attention to detail and reliability that will benefit patients, department and Trust
- Awareness of NHS policies.
Experience
Essential
- Working in an NHS environment Supervision and development of staff Supervision of administrative functions within a large complex organisation
Desirable
- Experience of service improvements
- Waiting List management
Skills and Competencies
Essential
- Excellent planning & organisational skills
- Ability to prioritise workload to respond to changing demand
- Ability to liaise and communicate with staff at all levels
- Excellent interpersonal & communication skills demonstrating empathy & sensitivity to patients and relatives
- Ability to handle complex enquiries - distressed & anxious patients
- Ability to deal with challenging behaviour
- Ability to provide excellent customer care
- Knowledge of IT systems including MS Office and patient management systems
- Analytical skills & ability to problem solve
- Proven strong administration skills
- Excellent telephone manner
- Knowledge of Trust procedures
- Able to work independently, with minimum supervision
- Proven ability to motivate staff and encourage teamwork
- Ability to coach and mentor others
- Ability to effectively supervise staff on a day-to-day basis
- Ability to effectively performance manage staff
- Ability to engage and influence staff within their area of responsibility
- Ability to deal with members of a multi-disciplinary team
- Thorough understanding of NHS performance targets
- Knowledge of patient flow
- Knowledge of Trust procedures
Desirable
- An understanding of the basics of finance and Health and Safety within the workplace
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
Robert Jones and Agnes Hunt Hospital
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
