Job summary
This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted and other applications will not be shortlisted.
We are seeking to recruit a Support Medical Secretary (fixed term contract for 12 months) to provide support/cover to the Senior Medical Secretaries and to support with clinic notes, ward round, specialist reports, conference notes and associated correspondence of varied medical terminology. Applicants should have good typing/audio qualifications or proven experience and knowledge of medical terminology. Candidates should display discretion when dealing with sensitive and confidential information. Good communication and interpersonal skills.
Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)
Main duties of the job
To provide accurate and high quality clinic notes, ward round, specialist reports, conference notes and associated correspondence of varied medical terminology,of through our Digital Dictation System distributing clinic letters as necessary.
Following up any actions from the clinic notes.
Processing results for the Consultant and Team.
Processing incoming mail.
Answering and dealing with telephone queries.
Scanning into patient's electronic records.
Prioritising workload.
Covering Team in absence.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
To undertake the typing of clinic notes, ward round, specialist reports, conference notes and associated correspondence of varied medical terminology, efficiently and accurately through audio word processing or shorthand dictation distributing as necessary to the relevant healthcare professions with a copy to the patient. This work involves a significant use of the Trusts computer systems, SF4, Lorenzo, EPR, Big Hand, Bluespier and Word Microsoft Office.
Ensure all clinical letters are completed and dispatched, where possible, within the 10 day standard as directed by the Trust liaising with medical staff to encourage dictation and signing of letters in a timely fashion.
Process incoming mail, date stamping, prioritise and distribute as necessary on a daily basis including processing all miscellaneous
Prioritise own work schedule as required.
Listen, analyse and respond to queries via telephone, e-mail and face to face contact from clinical and non-clinical NHS staff, patients, relatives and the general public in an articulate and sympathetic manner exercising ones own judgement effectively and efficiently as to when action is required and safe guarding patient confidentiality. To record as necessary queries on to the EPR system and pass to Consultant for response as directed by Senior Medical Secretary
Show sympathy and empathy when dealing with anxious and distressed patients and bereaved families in difficult circumstances.
To direct telephone calls appropriately and to provide external callers with the correct information regarding appropriate referral to a named specialist consultant
The ability to deal with difficult people and challenging situations.
To regularly check Big Hand for urgent dictation and miscellaneous dictation found in the wrong section, alerting the necessary staff. Also checking for missing dictations and alerting the Consultant or Team.
Identify and arrange urgent out-patient appointments, admissions and investigations to include multi departmental scans and biopsies with the consultant and their team.
Urgently marked results/information to be brought to the early attention of the Consultant or Team.
Full job description attached.
Job description
Job responsibilities
To undertake the typing of clinic notes, ward round, specialist reports, conference notes and associated correspondence of varied medical terminology, efficiently and accurately through audio word processing or shorthand dictation distributing as necessary to the relevant healthcare professions with a copy to the patient. This work involves a significant use of the Trusts computer systems, SF4, Lorenzo, EPR, Big Hand, Bluespier and Word Microsoft Office.
Ensure all clinical letters are completed and dispatched, where possible, within the 10 day standard as directed by the Trust liaising with medical staff to encourage dictation and signing of letters in a timely fashion.
Process incoming mail, date stamping, prioritise and distribute as necessary on a daily basis including processing all miscellaneous
Prioritise own work schedule as required.
Listen, analyse and respond to queries via telephone, e-mail and face to face contact from clinical and non-clinical NHS staff, patients, relatives and the general public in an articulate and sympathetic manner exercising ones own judgement effectively and efficiently as to when action is required and safe guarding patient confidentiality. To record as necessary queries on to the EPR system and pass to Consultant for response as directed by Senior Medical Secretary
Show sympathy and empathy when dealing with anxious and distressed patients and bereaved families in difficult circumstances.
To direct telephone calls appropriately and to provide external callers with the correct information regarding appropriate referral to a named specialist consultant
The ability to deal with difficult people and challenging situations.
To regularly check Big Hand for urgent dictation and miscellaneous dictation found in the wrong section, alerting the necessary staff. Also checking for missing dictations and alerting the Consultant or Team.
Identify and arrange urgent out-patient appointments, admissions and investigations to include multi departmental scans and biopsies with the consultant and their team.
Urgently marked results/information to be brought to the early attention of the Consultant or Team.
Full job description attached.
Person Specification
Qualifications
Essential
- RSA level 2/3 or OCR II/III
- Audio typing/Digital dictation or proven experience
- Previous secretarial experience
Skills
Essential
- Good organisation skills and ability to work on own initiative
- Good communication & interpersonal skills
- Tact and discretion when dealing with sensitive and confidential information
- Ability to organise and prioritise own work
- Able to deal with frequent interruptions whilst maintaining levels of concentration
Knowledge
Essential
- Good knowledge of medical terminology
Personal Qualities
Essential
- Friendly - patients, colleagues, public are always put at ease and made welcome
- Excellence - ensure the care we deliver has great outcomes for patients
- Caring - put the patient first and be considerate of their needs
- Professional - apply high professional standards to your role
- Respect - for patients and each other
Person Specification
Qualifications
Essential
- RSA level 2/3 or OCR II/III
- Audio typing/Digital dictation or proven experience
- Previous secretarial experience
Skills
Essential
- Good organisation skills and ability to work on own initiative
- Good communication & interpersonal skills
- Tact and discretion when dealing with sensitive and confidential information
- Ability to organise and prioritise own work
- Able to deal with frequent interruptions whilst maintaining levels of concentration
Knowledge
Essential
- Good knowledge of medical terminology
Personal Qualities
Essential
- Friendly - patients, colleagues, public are always put at ease and made welcome
- Excellence - ensure the care we deliver has great outcomes for patients
- Caring - put the patient first and be considerate of their needs
- Professional - apply high professional standards to your role
- Respect - for patients and each other
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
