Job summary
We are looking for a RTT Validation Team Supervisor tosupervise a team of Validation clerks within the Access department.
You will ensure all associated duties are undertaken in line with policies and procedures. Co-ordinate and oversee the demands for work and allocate according to priority.Assisting in the validation of data used to measure the Trusts compliance with Referral to Treatment (RTT) national return, ensuring any errors are identified and rectified in accordance to Department of Health and Local guidelines.
Main duties of the job
- Co-ordinate and allocate both scheduled and ad-hoc demands on the Validation Team.
- Ensure validation required for external reporting is completed to required timescales.
- Supervise the members of staff within the Validation team. Be the initial point of contact for work related queries and ensure Trust policies are adhered to regarding behaviours and performance.
- To promote the department in a positive manner at all times. Liaise with relevant stakeholders and senior management within the organisation.
- Carry out 1:1s, Return to Work Interviews, 1st Stage Sickness Meetings and carry out informal performance and capability management.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description
Job responsibilities
-
Support the validation of the Trusts Long Term Follow Ups and ensure that the staff within the team are competent and confident with the required tasks for this workstream.
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Using data provided by the Information Department, trace patients on the Trusts Patient Administration (PAS) and Electronic Patient Record (EPR) systems and validate clock start and stop times.
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Using a set of established criteria, update PAS outcome fields for legacy patients to ensure they accurately reflect RTT wait times.
-
Support Trust staff to ensure admissions, discharges and appointment data is recorded on PAS within 48 hours.
-
Ensure patient referral and outcome information held on the PAS system accurately reflects patients RTT times.
-
To review patient records and use information within to validate RTT data extracted from the PAS system and provided by the Information Team.
- To input data collected on RTT outcome forms onto the PAS system within 48 hours.
- Ensure that patient admissions and discharges are recorded accurately and in a timely manner on the PAS system.
- To promptly report any identified data quality issues or potential wait time breaches to the RTT Team Leader.
- On an ongoing basis liaise with relevant staff, to include Access, Therapies Admin and Ward Clerks to support the collection and recording of accurate RTT data.
- To work closely with other colleagues across Access and the Information Department to understand data quality issues and the impact on RTT reporting.
- To support the RTT Validation Team Leader in ensuring that all diagnostic and therapeutic elements of the pathway are captured and recorded.
- Use patient notes, existing databases, PAS, EPR, and CRIS to formulate patient pathway data on individual patients.
- To unravel patient pathways in an attempt to understand the various stages of the patients care and pathway.
- To source, collect and validate accurate RTT data in accordance with agreed practices and standards.
- To support the Appointments and Medical Secretarial staff in ensuring accurate and timely caching up of outpatient clinics.
- Support the Admissions staff and Ward Clerks in ensuring accurate and timely recording of admissions and discharges within 48 hours of the event.
- Code of Conduct - All staff are expected to adhere to policies and procedures in the Trust which establish standards of good practice and follow any codes of conduct which are relevant to their own profession
- To participate in planned training events and to attend all mandatory training sessions as requested.
- To support the monitoring of the 18/26 week targets.
- To record accurately the reasons for patient breaches.
- To collect additional data on an adhoc basis as required.
- To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are promptly reported.
- Guide services in regular routine validation of waiting lists to ensure the waiting lists is accurate at all times.
- To keep skills up to date and relevant in order to carry out appropriate tasks in relation to the core information systems and desktop applications.
Job description
Job responsibilities
-
Support the validation of the Trusts Long Term Follow Ups and ensure that the staff within the team are competent and confident with the required tasks for this workstream.
-
Using data provided by the Information Department, trace patients on the Trusts Patient Administration (PAS) and Electronic Patient Record (EPR) systems and validate clock start and stop times.
-
Using a set of established criteria, update PAS outcome fields for legacy patients to ensure they accurately reflect RTT wait times.
-
Support Trust staff to ensure admissions, discharges and appointment data is recorded on PAS within 48 hours.
-
Ensure patient referral and outcome information held on the PAS system accurately reflects patients RTT times.
-
To review patient records and use information within to validate RTT data extracted from the PAS system and provided by the Information Team.
- To input data collected on RTT outcome forms onto the PAS system within 48 hours.
- Ensure that patient admissions and discharges are recorded accurately and in a timely manner on the PAS system.
- To promptly report any identified data quality issues or potential wait time breaches to the RTT Team Leader.
- On an ongoing basis liaise with relevant staff, to include Access, Therapies Admin and Ward Clerks to support the collection and recording of accurate RTT data.
- To work closely with other colleagues across Access and the Information Department to understand data quality issues and the impact on RTT reporting.
- To support the RTT Validation Team Leader in ensuring that all diagnostic and therapeutic elements of the pathway are captured and recorded.
- Use patient notes, existing databases, PAS, EPR, and CRIS to formulate patient pathway data on individual patients.
- To unravel patient pathways in an attempt to understand the various stages of the patients care and pathway.
- To source, collect and validate accurate RTT data in accordance with agreed practices and standards.
- To support the Appointments and Medical Secretarial staff in ensuring accurate and timely caching up of outpatient clinics.
- Support the Admissions staff and Ward Clerks in ensuring accurate and timely recording of admissions and discharges within 48 hours of the event.
- Code of Conduct - All staff are expected to adhere to policies and procedures in the Trust which establish standards of good practice and follow any codes of conduct which are relevant to their own profession
- To participate in planned training events and to attend all mandatory training sessions as requested.
- To support the monitoring of the 18/26 week targets.
- To record accurately the reasons for patient breaches.
- To collect additional data on an adhoc basis as required.
- To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are promptly reported.
- Guide services in regular routine validation of waiting lists to ensure the waiting lists is accurate at all times.
- To keep skills up to date and relevant in order to carry out appropriate tasks in relation to the core information systems and desktop applications.
Person Specification
Qualifications
Essential
- Educated to A Level or equivalent standard
- Willingness to undertake further relevant training and development
Desirable
- NVQ 2 in a related subject i.e. Business Administration
Personal qualities
Essential
- A self-motivated and enthusiastic professional, who can display innovative thinking
- Ability to prioritise own workload and that of the Team
- Ability to work under pressure and to respond to critical and immediate changes of work priorities and demands
- Ability to work under own initiative and act quickly and to also work as part of a team
- Methodical & Pro-active
- Flexible approach to work
Desirable
- Positive attitude towards learning and development, demonstrated by a record of continuing professional development. Also promote this within Team with appropriate support
Experience
Essential
- Experience of entering data accurately and efficiently into database / other systems
- NHS experience within RTT Services or equivalent
Desirable
- Previous Supervisory experience
Knowledge/Skills
Essential
- To be aware of and adhere to rules of confidentiality regarding patient data
- Excellent communications skills
- Demonstrate initiative
- Flexible approach to work
- Advanced RTT knowledge
- Competence in the use of various computer software packages (e.g Excel, Word)
- Knowledge of Patient Administration System (PAS); iPM/Lorenzo
Desirable
- Knowledge of Department of Health (DOH) guidelines
- Ability to understand, interpret and implement relevant national and local policies
Person Specification
Qualifications
Essential
- Educated to A Level or equivalent standard
- Willingness to undertake further relevant training and development
Desirable
- NVQ 2 in a related subject i.e. Business Administration
Personal qualities
Essential
- A self-motivated and enthusiastic professional, who can display innovative thinking
- Ability to prioritise own workload and that of the Team
- Ability to work under pressure and to respond to critical and immediate changes of work priorities and demands
- Ability to work under own initiative and act quickly and to also work as part of a team
- Methodical & Pro-active
- Flexible approach to work
Desirable
- Positive attitude towards learning and development, demonstrated by a record of continuing professional development. Also promote this within Team with appropriate support
Experience
Essential
- Experience of entering data accurately and efficiently into database / other systems
- NHS experience within RTT Services or equivalent
Desirable
- Previous Supervisory experience
Knowledge/Skills
Essential
- To be aware of and adhere to rules of confidentiality regarding patient data
- Excellent communications skills
- Demonstrate initiative
- Flexible approach to work
- Advanced RTT knowledge
- Competence in the use of various computer software packages (e.g Excel, Word)
- Knowledge of Patient Administration System (PAS); iPM/Lorenzo
Desirable
- Knowledge of Department of Health (DOH) guidelines
- Ability to understand, interpret and implement relevant national and local policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
