Job summary
The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities.
The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.
Our latest CQC Report was published in February 2019 and saw us rated as 'Good' overall and 'Outstanding' for care.
Main duties of the job
An excellent opportunity has arisen for an enthusisatic, hard working person with a positive attitude who wishes to develop their passion for Information Technology into a rewarding career.
This is a full time apprentice post with one day per week spent offsite or online at an IT Training provider and gain industry recognised qualifications. Travel expenses will be provided when applicable. The successful candidate will also be given on the job training, and gain valuable knowledge and experience in the use of and configuration of computer hardware and mobile devices , learn about computer networking as well as helping with the troubleshooting and fixing of business and clinical applications through the hospital.
About us
Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.
Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
Whether you're starting out in your career, or have a wealth of experience - we're always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Job description
Job responsibilities
Duties and Responsibilities1. The post holder is responsible for facilitating the RJAH IT Service Desk including resolution of routine issues and queries, over the phone support of both Microsoft Office and Clinical Systems, escalation and co-ordination of communications for IT issues and problems.2. To provide assistance to the IT Service Desk team in ensuring that support calls and requests are dealt with appropriately and in accordance with defined policies and procedures.3. To provide technical assistance with IT Projects, deploying robust PC and mobile device hardware and software solutions across the RJAH NHS Foundation Trust.4. Assist other IT teams in projects at an appropriate level for post, e.g. Gathering hardware and software configuration details Configuring and testing software and hardware Installation of new and replacement equipment5. Ensure the integrity of desktop/laptop security, escalating all breaches of security policies and procedures.6. Record all activities in line with IT procedures and work within agreed change control processes.7. Understand the Trusts key priorities and those of the IT department.8. Contribute to an effective team ethos.9. To keep up to date with all changes and new developments in Local and National NHS Information Management Standards.10. To support the implementation of the Trusts data security policy and ensure it is communicated to all users.11. The post holder will be required to manage the planning and organisation of own workload, including prioritisation.12. Regular visits to clinical areas to proactively maintain IT equipment and to liaise with staff regarding any operational concerns relating to relevant IT systems.13. Produce user guides that are easy to follow and understand for new IT technologies introduced within the Trust.14. Assist with the responsibility of the IT/Network cabinets housed on the hospital site, ensure they are maintained and left secure.15. The successful candidate will be required to work towards achievement of formal certifications which will be provided and it is expected of the apprentice that they will take the initiative and responsibility for their own learning.
Job description
Job responsibilities
Duties and Responsibilities1. The post holder is responsible for facilitating the RJAH IT Service Desk including resolution of routine issues and queries, over the phone support of both Microsoft Office and Clinical Systems, escalation and co-ordination of communications for IT issues and problems.2. To provide assistance to the IT Service Desk team in ensuring that support calls and requests are dealt with appropriately and in accordance with defined policies and procedures.3. To provide technical assistance with IT Projects, deploying robust PC and mobile device hardware and software solutions across the RJAH NHS Foundation Trust.4. Assist other IT teams in projects at an appropriate level for post, e.g. Gathering hardware and software configuration details Configuring and testing software and hardware Installation of new and replacement equipment5. Ensure the integrity of desktop/laptop security, escalating all breaches of security policies and procedures.6. Record all activities in line with IT procedures and work within agreed change control processes.7. Understand the Trusts key priorities and those of the IT department.8. Contribute to an effective team ethos.9. To keep up to date with all changes and new developments in Local and National NHS Information Management Standards.10. To support the implementation of the Trusts data security policy and ensure it is communicated to all users.11. The post holder will be required to manage the planning and organisation of own workload, including prioritisation.12. Regular visits to clinical areas to proactively maintain IT equipment and to liaise with staff regarding any operational concerns relating to relevant IT systems.13. Produce user guides that are easy to follow and understand for new IT technologies introduced within the Trust.14. Assist with the responsibility of the IT/Network cabinets housed on the hospital site, ensure they are maintained and left secure.15. The successful candidate will be required to work towards achievement of formal certifications which will be provided and it is expected of the apprentice that they will take the initiative and responsibility for their own learning.
Person Specification
Qualifications
Essential
- Educated to at least GCSE standard, with passes in Maths and English or equivalent
Skills
Essential
Knowledge
Essential
- Knowledge of Microsoft Operating Systems and Office applications.
Person Specification
Qualifications
Essential
- Educated to at least GCSE standard, with passes in Maths and English or equivalent
Skills
Essential
Knowledge
Essential
- Knowledge of Microsoft Operating Systems and Office applications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
Robert Jones and Agnes Hunt Orthopaedic Hospital
Gobowen
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
