Primary Care Liaison
The closing date is 09 March 2026
Job summary
An exciting opportunity awaits a dynamic and motivated individual to join our Medical Director Services Team. We are seeking someone with exceptional interpersonal and communication skills to act as the vital link between GP practices and SaTH medical staff, fostering strong partnerships and ensuring seamless patient pathways while strengthening operational links between the Trust and primary care.
The postholder will be the point of contact for GP Practices and SaTH medical staff seeking to resolve queries, concerns and complaints related to patient pathways between primary and secondary care. The postholder will be responsible for maintaining the contact management database, administer and coordinate queries, ensuring effective responses to feedback are focused, address the issues raised and full details recorded on the contact management database.
Main duties of the job
Be the primary point of contact between the Trust and Primary Care with regard to medical colleagues, to establish operational links between both.
Receive and resolve queries, concerns and complaints related to patient pathways between primary and secondary care, including but not limited to, fit notes, onward referrals, clinic letters, discharge summaries and prescription/investigation requests.
Receive and make telephone calls to/from GPs, Consultants, wards and other NHS professionals, following through all enquiries in a friendly and professional manner.
Effective liaison with GP practices and departments within the Trust, developing efficient working relationships.
Problem-solving on complex, contentious, sensitive, and emotive areas, and using tact, diplomacy and empathy in conveying information which might be contested or where there are barriers to understanding and acceptance.
Undertake regular discharge summary audits in conjunction with GP colleagues in primary care.
To communicate complex and sometimes contentious pathway information to a wide range of stakeholders, and provide support to both clinical and administrative staff to resolve and correct patient pathway issues.
About us
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Details
Date posted
23 February 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 to £37,796 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
223-PCL-034
Job locations
The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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