Ward Clerk - Neonatal Unit
The closing date is 20 February 2026
Job summary
An exciting opportunity has arisen to join our dynamic team within the Neonatal Unit.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, booking appointments and help with signposting parents and visitors.
Full training will be provided for the successful candidate.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
*Please note this vacancy may close early if a high number of applications are received*
Main duties of the job
The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.Answer the telephone, responding to questions or requests as appropriate.Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECGTechnician/Radiographers/Porters).
- Make outpatient referrals as requested by nursing staff.
- Notify Pathology of urgent blood specimens when requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
About us
You will be part of a group of employees which comprises of doctors, nursing staff, support staff and clerical/administrative staff who provide a high standard of service to neonates and their families.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Hospital Transformation Programme (HTP)
As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.
We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.
Full details of HTP can be viewed on theHospital Transformation Programme Webpage
Details
Date posted
06 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience per annum / pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
223-WCN-051
Job locations
The Princess Royal Hospital
Apley Castle
Telford
TF1 6TF
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
The Princess Royal Hospital
Apley Castle
Telford
TF1 6TF
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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